Cannot connect using RDP

I am installing a computer at a client office. This computer was able to
connect remotely from my home so Remote Desktop Connection worked fine.

I think the problem is the gateway at the client's office.
Some facts:
1. I cannot ping my remote location.
2. The client's server does not have IPSEC. (mind you I know nothing about
gateways so it may be set up on another computer in the offce).

--
Regards
Tom

Please help.

Could the ISP be blocking a port and if so how to find out without calling
them becasue the account is in someone else's name etc etc.

--
Regards
Tom


"ThomasAJ" wrote:

> I am installing a computer at a client office. This computer was able to
> connect remotely from my home so Remote Desktop Connection worked fine.
>
> I think the problem is the gateway at the client's office.
> Some facts:
> 1. I cannot ping my remote location.
> 2. The client's server does not have IPSEC. (mind you I know nothing about
> gateways so it may be set up on another computer in the offce).
>
> --
> Regards
> Tom