Cant' burn music CD using iTunes under XP

don't know when this problem developed but it's been months since I
last burned a CD from iTunes. I'm running XP Pro and I keep
getting the message "can't recognize burner or software" (or words to
this effect). I have a Sony DRU-710A DVD burner which is listed on
Apple's list of compatible devices. I have entered this problem on
Apple's web site and have gotten no response. I told them that I will
not purchase any more music thru iTunes until this problem is fixed.

I am totally up to date on my updates (including one that popped up
automatically the day after I submitted the problem to Apple - a
coincidence???)

I don't know about anyone else out there but my experiences with Apple
have been terrible. They make good products but who wants to deal with


their attitude?

I work with special needs kids who respond very favorably to certain
types of music and iTunes has been a big help up till now. I need to
be able to burn CDs for this new school year (and yes, I know about the


7 copy limit - I can't even burn one copy).

Any help will be greatly appreciated.

Terry

Hi Terry,

I too ran into the problem of Disk burner or software not found. By
chance, the following worked for me.

1) After the failure, I couldn't even see my CD drive letter in Windows
File Explorer
2) So I rebooted my PC
3) Then, before starting iTunes, I checked that my CD drive was shown
in Windows File Explorer this time.
4) Then I inserted a blank disk into my CD drive.
5) In the previous run, I already went in
Edit>Preferences>Advance>burning to say that I want to burn Data CD,
rather than Audio CD. Somewher I read that this is the thing to do.
6) Until then, I started iTunes, and it recognized that there is a
blank CD there.
7) Then the File>Backup to Disk worked for me.


Hope this helps you too.

spw


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spw