RDP Protocol Error - Suspect Colours

External Since: Nov 17, 2006 Posts: 34

Hiya,

Did you ever get to the bottom of this? - I've a site with similar problems
and have reduced colour contents of desktop etc but still have problems (its
not just word either)

Cheers
Wayne.

<andrew.gleeson.DeleteThis@gmail.com> wrote in message
news:1161618190.648386.208420@i42g2000cwa.googlegroups.com...
> We're having problems with RDP protocol errors when viewing Word
> documents featuring our corporate logo. I believe the offending part of
> the logo is coloured w. RGB 00 33 33 or 66 66 33. Anyhow the error
> message is the ever useful "A protocol error has occured, and this
> remote session has been disconnected". No error code provided. Are
> there any Windows logging levels that could be activated here to give a
> better idea of what's going on?
>
> I've tried playing w. colour depth settings server side, encryption
> levels & client side resolution mostly w.o. luck. Reducing client
> resolution to paltry 640x480 allows the user to get back in again, to
> close the file, but else is pretty much an unworkable solution.
>
> My options as I can see them are:
>
> 1. Solve the RDP error
> 2. Change the template, although all existing documents will still
> disconnect users
> 3. Try another RDP client for Windows.
>
> Any help or advice much appreciated.
>

External Since: Nov 17, 2006 Posts: 34

Hiya,

Did you ever get to the bottom of this? - I've a site with similar problems
and have reduced colour contents of desktop etc but still have problems (its
not just word either)

Cheers
Wayne.

<andrew.gleeson.DeleteThis@gmail.com> wrote in message
news:1161618190.648386.208420@i42g2000cwa.googlegroups.com...
> We're having problems with RDP protocol errors when viewing Word
> documents featuring our corporate logo. I believe the offending part of
> the logo is coloured w. RGB 00 33 33 or 66 66 33. Anyhow the error
> message is the ever useful "A protocol error has occured, and this
> remote session has been disconnected". No error code provided. Are
> there any Windows logging levels that could be activated here to give a
> better idea of what's going on?
>
> I've tried playing w. colour depth settings server side, encryption
> levels & client side resolution mostly w.o. luck. Reducing client
> resolution to paltry 640x480 allows the user to get back in again, to
> close the file, but else is pretty much an unworkable solution.
>
> My options as I can see them are:
>
> 1. Solve the RDP error
> 2. Change the template, although all existing documents will still
> disconnect users
> 3. Try another RDP client for Windows.
>
> Any help or advice much appreciated.
>