Problems in Internet connection and Win 32 services

hi SIR/ MADAM,

I have encounted a problem in my computer, that is I have checked that my
internet connection has no problem, but I don't understand why the pages
cannot be displayed when I enter any websites. Please do me a favour.

Another problem is that the box displayed saying that" Generic Host Process
for Win 32 Services has encounted a problem and needs to be closed" . Please
help me to solve this problem also.

The third problem is that I want to cancel a file that has virus, but I
cannot move or delete or rename this files, I want to move again this file
from my computer. Can you suggest a good method for me?

Thanks a lot for your help.
Apple