No I have an Internet Explorer icon in my Quick Launch Tray, which I click
to go to
my Home Page BBC News. This has a time click so that I know when to refresh
if the time is wrong. Going Online before selecting Help and Support avoids
the
problem you describe. At least it does for me.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
"Observer" <Observer.RemoveThis@discussions.microsoft.com> wrote in message
news:235C4461-1BD4-454B-80D9-8F36A2A6EA89@microsoft.com...
> Thank you for your reply. If you mean going on to "Diagnose Your
> connection
> Problem" in Tools, yes that works. However when I go on Help and Support
> and
> try to scan my computer from there I get the Box come up saying the Web
> page
> is unavailable.
>
> "Gerry Cornell" wrote:
>
>> Have you tried going online with Internet Explorer and then selecting
>> Help and Support.
>>
>> --
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~
>> FCA
>> Stourport, England
>>
>> Enquire, plan and execute
>> ~~~~~~~~~~~~~~~~~~~
>>
>>
>> "Observer" <Observer.RemoveThis@discussions.microsoft.com> wrote in message
>> news:74E0E5F9-C565-4B4B-91D0-7DF75A5CB442@microsoft.com...
>> > When trying to diagnose network problems by scanning my computer in
>> > Help
>> > and
>> > support an error comes up telling me it cannot access Web Page.
>> >
>> > I have uninstalled Help and support and reinstalled Help and support
>> > but
>> > it
>> > will not diagnose. I am running windows XP Professional. Does anyone
>> > know
>> > the
>> > answer to this frustrating problem???
>>
>>
>> >> Stay informed about: Help and Support cannot display page?