HELP! HUGE PROBLEMS!

I have a huge problem. I had Windows XP Home installed. I wanted to upgrade
to Windows XP MCE, which I had a CD for, so I put it in and chose to upgrade.
It began to install. However, every time it got to 27 minutes left in the
installation, the installation hung.

I decided to install MCE seperately. Now I have Windows XP MCE installed as
well as XP Home. The computer boots to XP MCE. I can see the folder for my XP
Home account in C:/Documents and Settings, but I can't open it because it
says access is denied. I can't figure out how to get the files from the old
operating system to the new one.
Any suggestions?

Excerpt of what "jakobmakob" wrote:

> I had Windows XP Home installed. I wanted to upgrade
> to Windows XP MCE, which I had a CD for...

This may be naive, but I'm curious: how did you get a CD for XP MCE?
Here's why I ask:
I have a computer with MCE 2005. The resolution described in KB articles
for a problem I have involves creating a merged set of .dll files and would
require me to have the MCE CD. But all I can get from the OEM who made my
computer (HP) is a set of System Restore discs, which is a far different
animal than an installation CD for MCE.

Microsoft doesn't sell MCE directly and won't even provide any Windows
support unless I pay them because the OEM is supposed to provide my support.
But my problem isn't simple and the tech support from the OEM is worthless
(and often seems to be provided by morons). So I paid Microsoft 36 hours
ago, but it remains to be seen how well they'll support me because, for MCE,
they provide support by call-back and I've yet to hear from them.

I find the entire arrangement quite flawed: As far as I can tell, *all* MCE
installations are OEM. Microsoft doesn't sell MCE at a retail level and
won't support OEM installations without per-incident fees. I suspect most
users are going to be reluctant to fork over $79 before trying other avenues
first (I sure was). So, unless other MCE OEMs provide much better support
than mine, I would guess that many problems on MCE computers go unresolved,
at least for extended periods, and that Microsoft hears of MCE issues slowly,
if at all. Which means Microsoft has little reason or incentive to address
MCE problems.

My OEM's support seems to have one blanket solution for any problem more
complicated than forgetting to turn on the computer: perform a System
Restore. That will get my computer back to the state it was in when it left
their factory -- a state which is so absurdly far from where I want to get
that I don't know how they can suggest it with a straight face without first
trying less radical approaches.