"Help and Support" does not work

For the Help and Support issue, here is a couple of options starting with a
DLL registration. (Proceed to next method if one fails to resolve the
problem):

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


"Bractals" wrote in message

>I am running Windows XP Pro.
>
> "start>Help and Support" stopped working in the last week.
>
> C:\WINDOWS\SYSTEM32\DLLCACHE\helpctr.exe exists
> and if I double click it, nothing happens.
>
> Any help will greatly be appreciated.
>
>
 >> Stay informed about: ""Help and Support"" does not work 

RAMESH:
HELP!
I keep getting a "Star" at the bottom of my toolbar that says, "Your system
may be at risk" (and may not be genuine).

It asks me to go to the website to register my product key but I go to the
website and nothing happens.

My Product Key is : 76487-OEM-0056395-08023
WHERE can I go to the Microsoft Website and register this Product Key so I
don't have the "Star" at the bottom of my toolbar? I've registered this
before w/ no problems and now I'm getting notified after 7 months later.

I look forward hearing from you.
Respectfully,
Bill
 >> Stay informed about: ""Help and Support"" does not work 

This sounds like a scam to me? Luckily the number you posted here is not the
product key and is just the Product ID.

If you had actually posted your real Product Key here, you would likely end
up having to purchase another.

What website are you being directed to to register the key?

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"Patriots 67" wrote in message

> RAMESH:
> HELP!
> I keep getting a "Star" at the bottom of my toolbar that says, "Your
> system
> may be at risk" (and may not be genuine).
>
> It asks me to go to the website to register my product key but I go to the
> website and nothing happens.
>
> My Product Key is : 76487-OEM-0056395-08023
> WHERE can I go to the Microsoft Website and register this Product Key so I
> don't have the "Star" at the bottom of my toolbar? I've registered this
> before w/ no problems and now I'm getting notified after 7 months later.
>
> I look forward hearing from you.
> Respectfully,
> Bill
>
>
 >> Stay informed about: ""Help and Support"" does not work