Messenger won't start

External Since: Mar 07, 2005 Posts: 2

Trying to use Windows Messenger for first time in order to use remote
assistance. The program will not start, either using the icon or the
executable. The only time I get any type of message is when I try to access
remote assistance from the Help and Support Menu. The message:
"An administrator has denied permission to use Windows Messenger..."
I installed WinXP (Pro) myself, so I'm the Administrator. My login has
Admin rights.
I downloaded and installed Messenger v 5.1 to see if it would make a
difference. It doesn't. I also looked at the registry for entries suggested
by a notice about Messenger v. 4. The "missing" registry items were there.
Any help appreciated.

External Since: May 27, 2004 Posts: 1421

Greetings Lowell,

It sounds like Windows Messenger may just have been disabled. To correct this, download and
run these .reg files in the affected account:
<a style='text-decoration: underline;' href="http://messenger.jonathankay.com/downloads/enablewindowsmessenger_user.reg" target="_blank">http://messenger.jonathankay.com/downloads/enablewindowsmessenger_user.reg</a>
<a style='text-decoration: underline;' href="http://messenger.jonathankay.com/downloads/enablemessenger.reg" target="_blank">http://messenger.jonathankay.com/downloads/enablemessenger.reg</a>
After running these, reboot and then try opening Windows Messenger again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
<a style='text-decoration: underline;' href="http://www.microsoft.com/windowsxp/expertzone/" target="_blank">http://www.microsoft.com/windowsxp/expertzone/</a>
Messenger Resources - <a style='text-decoration: underline;' href="http://messenger.jonathankay.com" target="_blank">http://messenger.jonathankay.com</a>
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Lowell" <Lowell.RemoveThis@discussions.microsoft.com> wrote in message
news:68A2A818-8CCC-409E-8E0B-C27903D003BC@microsoft.com...
> Trying to use Windows Messenger for first time in order to use remote
> assistance. The program will not start, either using the icon or the
> executable. The only time I get any type of message is when I try to access
> remote assistance from the Help and Support Menu. The message:
> "An administrator has denied permission to use Windows Messenger..."
> I installed WinXP (Pro) myself, so I'm the Administrator. My login has
> Admin rights.
> I downloaded and installed Messenger v 5.1 to see if it would make a
> difference. It doesn't. I also looked at the registry for entries suggested
> by a notice about Messenger v. 4. The "missing" registry items were there.
> Any help appreciated.