Spooler Subsystem Application encountered a Problem

Can anyone assist? I tried to install my Xerox printer
(about 4 years old)on my 6-month old Dell Computer. I had
been using a newer Epson printer, but wanted to use the
Xerox as well. I downloaded the new drivers for XP from
the Xerox web site. When I tried to load them, I received
an error message. Since then, I have had problems with the
Epson I was already using - now it does not work at all and
no printers show up in the printer settings window. When I
try to re-install the Epson, I receive a message ("Spooler
Subsystem Application encountered a Problem")and that the
computer cannot complete the operation. So, now I cannot
print from the Dell at all.

I have gone into My Computer, Manage, and Services and
restarted the spooler. However, I still cannot re-install
the Epson, and the spooler application comes up as stopped
each time I restart the computer. I have tried restarting
from the last good configuration and the Device Rollback
feature - neither has worked. I don't know what else to
try except to reload the entire OS.

Does anyone know of a possible solution?

It sounds like both vendor device drivers are using or attempting to use the
same resource at the same time.

I'd recommend starting from the beginning again:
1. disconnect both printers form the computer
2. reboot your computer and make sure no printer programs are running when
you start-up (check Task Manager and close anything printer, Epson, or Xerox
related)
2. uninstall any software that applied to the Epson and Xerox printers
3. reboot

What I don't know is what your printers are (models names, connector type -
USB or parallel, etc.), what applications you were trying to print from,
what the repro steps are, and so on.

Just to get a printer functioning, install just one of the devices and see
if that will at least let you print.(If it doesn't - then when you
uninstalled both devices previously - one or both of them didn't really
uninstall - which, unfortunately, is common. From there you would have to
search your registry or hard drive for either Xerox or Epson files)

From here, you can try again to see if the problem was a glitch, or you can
install the Xerox first and then the Epson and see if that would make a
difference.

good luck!

--
Michael Leon
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
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"Suzanne" <anonymous RemoveThis @discussions.microsoft.com> wrote in message
news:095101c3a998$90f4c7b0$a101280a@phx.gbl...
 > Can anyone assist? I tried to install my Xerox printer
 > (about 4 years old)on my 6-month old Dell Computer. I had
 > been using a newer Epson printer, but wanted to use the
 > Xerox as well. I downloaded the new drivers for XP from
 > the Xerox web site. When I tried to load them, I received
 > an error message. Since then, I have had problems with the
 > Epson I was already using - now it does not work at all and
 > no printers show up in the printer settings window. When I
 > try to re-install the Epson, I receive a message ("Spooler
 > Subsystem Application encountered a Problem")and that the
 > computer cannot complete the operation. So, now I cannot
 > print from the Dell at all.
 >
 > I have gone into My Computer, Manage, and Services and
 > restarted the spooler. However, I still cannot re-install
 > the Epson, and the spooler application comes up as stopped
 > each time I restart the computer. I have tried restarting
 > from the last good configuration and the Device Rollback
 > feature - neither has worked. I don't know what else to
 > try except to reload the entire OS.
 >
 > Does anyone know of a possible solution?
 >
 ><!-- ~MESSAGE_AFTER~ -->