Can browse files in Explorer, can't in Office (wordexcel)

Netil, Good question. Yes, I have tried running a detect and repair on
Office. Also confirmed that the network adapater is set up the same as other
PC's on the same subnet.


"neil" wrote:

> Have you tried using the repair option in Office.
> Neil
> "The_professor" <Theprofessor.DeleteThis@discussions.microsoft.com> wrote in message
> news:E2D4D207-3CED-435F-B6EA-F3B5E783BFCA@microsoft.com...
> > Greetings. I am trying to solve a mystery and maybe someone has seen this
> > before.
> >
> > Computers - XP/SP2 with all patches, Office2003/SP2
> >
> > I have 2 people in my orginization that can use Windows Explorer to view
> > files on multiple mapped drives with no issues When they use File, Open
> > in
> > Word or Excel, the computer stops responding and the customers have to
> > Task
> > Manager to close Word or Excel. If they double click a file in windows
> > Explorer, the file willl open with no issues. Not sure what could be
> > casuing this behavior. There is nothing in error or application logs that
> > provides any clue.
> >
> > Has anyone seen this before?
>
>
>
 >> Stay informed about: Can browse files in Explorer, can't in Office (wordexcel) 

This is a bit of a long shot mainly because I assume they can create & save
a new document. When Word loads it will use a template, usually default.dot
(I think). You could try deleting or renaming that file and see if it has an
effect. I can't remember the name of the Excel template. When you double
click a word doc in explorer it may not load the template as you are asking
it to just load the file. As I said it's a long shot that the template may
be corrupt.
I guess these two people always use the same PC to login to. I there
anything in common with the way they have them setup, or use office that is
different to other users. What about opening a file saved to the local
drive. (just as a test)

sorry I can't come up with a definite answer.
Neil
"The_professor" <Theprofessor.TakeThisOut@discussions.microsoft.com> wrote in message
news:A241A3D1-4C87-4FB4-8E6F-9BEBB49B0FAF@microsoft.com...
> Netil, Good question. Yes, I have tried running a detect and repair on
> Office. Also confirmed that the network adapater is set up the same as
> other
> PC's on the same subnet.
>
>
> "neil" wrote:
>
>> Have you tried using the repair option in Office.
>> Neil
>> "The_professor" <Theprofessor.TakeThisOut@discussions.microsoft.com> wrote in message
>> news:E2D4D207-3CED-435F-B6EA-F3B5E783BFCA@microsoft.com...
>> > Greetings. I am trying to solve a mystery and maybe someone has seen
>> > this
>> > before.
>> >
>> > Computers - XP/SP2 with all patches, Office2003/SP2
>> >
>> > I have 2 people in my orginization that can use Windows Explorer to
>> > view
>> > files on multiple mapped drives with no issues When they use File,
>> > Open
>> > in
>> > Word or Excel, the computer stops responding and the customers have to
>> > Task
>> > Manager to close Word or Excel. If they double click a file in windows
>> > Explorer, the file willl open with no issues. Not sure what could be
>> > casuing this behavior. There is nothing in error or application logs
>> > that
>> > provides any clue.
>> >
>> > Has anyone seen this before?
>>
>>
>>
 >> Stay informed about: Can browse files in Explorer, can't in Office (wordexcel) 

On 5ÔÂ7ÈÕ, ÏÂÎç8ʱ27·Ö, The_professor
<Theprofes... DeleteThis @discussions.microsoft.com> wrote:
> Greetings. I am trying to solve a mystery and maybe someone has seen this
> before.
>
> Computers - XP/SP2 with all patches, Office2003/SP2
>
> I have 2 people in my orginization that can use Windows Explorer to view
> files on multiple mapped drives with no issues When they use File, Open in
> Word or Excel, the computer stops responding and the customers have to Task
> Manager to close Word or Excel. If they double click a file in windows
> Explorer, the file willl open with no issues. Not sure what could be
> casuing this behavior. There is nothing in error or application logs that
> provides any clue.
>
> Has anyone seen this before?
Hi,

Why not try Advanced Word Repair at http://www.datanumen.com/awr/ ?
It recovers several important Word documents for me and is really
helpful!

Alan
 >> Stay informed about: Can browse files in Explorer, can't in Office (wordexcel)