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Related Topics:
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Next: Hardware: error message
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| Author |
Message |
External

Since: Nov 15, 2004 Posts: 582
|
(Msg. 16) Posted: Tue Jun 12, 2007 11:39 pm
Post subject: Re: No audio device Get Alert [Login to view extended thread Info.] Archived from groups: microsoft>public>windowsxp>hardware (more info?)
|
|
|
From DX tshooting:
To verify that Windows is configured to use the audio features of your sound device:
Open Device Manager.
Double-click Sound, video, and game controllers.
Double-click your sound device.
Click the Properties tab, and then double-click Audio Devices.
Click your sound device, and then click Properties.
Click Use audio features on this device.
Click OK until you return to Device Manager.
Restart your computer.
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:ey27OnWrHHA.4200@TK2MSFTNGP05.phx.gbl...
> No, I am sure she means DivX. She has a printed dialog via email with Real tech
> support directing her to install the DivX codec to get het sound working again. I
> think this is a different issue.
>
> DirectX version is 9.0c
> Test DirectSound button on the Sound tab yields this error:
> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
> 0X80070057 (Invalid Arguments(s))
> Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
> music, so I know the card works. I remain at a complete loss.
>
> Thanx again,
> Rip
>
>
> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:%23Ejx7OSrHHA.1172@TK2MSFTNGP03.phx.gbl...
>> Is she sure it was DivX and not DirectX/
>> What version of DX is installed? To see:
>> Click Start > Run, type in: dxdiag and press Enter.
>>
>> If lower than dx9, download install an updated dx.
>>
>> Also run the tests in dx under the appropriate tab to see what it mentions.
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:u0Yj19MrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>I have tried all you've suggested, to no avail. The client claims to have done
>>>nothing except shut down the computer and reboot it. She says she had the same
>>>problem (no audio) some time ago, and the people at Real networks had her download
>>>the DivX codec and the fixed her problem of not getting sound when using Real
>>>player, but that is not what is happening here. Anything else I should try? Thanx
>>>again for the your help.
>>>
>>> Rip
>>>
>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>> news:ObCPPjWqHHA.4836@TK2MSFTNGP05.phx.gbl...
>>>>
>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>> news:OT44BzVqHHA.3248@TK2MSFTNGP03.phx.gbl...
>>>>> OK. Present under sound, video and game controllers are:
>>>>>
>>>>> Audio Codecs
>>>>> Legacy Audio Drivers
>>>>> Legacy Video Capture Devices
>>>>> Media Control Devices
>>>>> Video Codecs
>>>>> Realtek AC'97 Audio
>>>>>
>>>>> The first 5 don't have a resources tab. All report that "this device is working
>>>>> properly". The Realtek has a resources tab that reports "no conflicts" in the
>>>>> conflicts list. There are no "other" or "unknown" devices anywhere else in
>>>>> device manager.
>>>>
>>>> It wasn't necessary to restore so the devices were present in DM, although it
>>>> doesn't hurt to see if one of them may have been the cause of the issue.
>>>> It appears the Realtek is installed and working even though it's not.
>>>>
>>>>>
>>>>> Is it possible that one of the millions of games this user has installed could
>>>>> have messed with the audio? Also, is it possible that this is a virus?
>>>>
>>>> Yes and Yes.
>>>>
>>>>> I ask because I think it's wierd that:
>>>>>
>>>>> 1 Realtek provides a recording device but not a playback device
>>>>> 2 I cannot connect to Windows Update (more on that in the Windows Update
>>>>> newsgroup)
>>>>> 3 I could not update Norton Antivirus (which I've since removed from the
>>>>> machine per the client)
>>>>> 4 I cannot connect to Trend Micro's Housecall
>>>>
>>>> Let's try a reinstall one more time with a little more cleaning beforehand.
>>>> You don't state how you removed NAV and Symantec apps are well known for the
>>>> conglomeration they leave behind.
>>>> Get the Norton Removal Tool here: http://basconotw.mvps.org/SymRem2.htm and run
>>>> it.
>>>> When finished reboot to Safe Mode.
>>>> Uninstall Any/All devices listed in Sound, Video and Game Controllers in Device
>>>> Manager.
>>>> Close out of Device Manager back to the desktop and open Explorer.
>>>> Delete all of the contents in:
>>>> C:\Documents and Settings\clients Username\Local Settings\Temp
>>>> C:\Windows\Prefetch
>>>> C:\Windows\Temp
>>>> Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the Realtek
>>>> AC '97 drivers/codecs.
>>>>
>>>> Now I also must enquire as to the reason the client requested service?
>>>> What was the client doing when the issue arose or just prior to it?
>>>> Had the client installed/unistalled anything prior to the issue?
>>>> When did the client first notice the issue?
>>>> Did the client have any error messages or sudden shutdowns?
>>>>>
>>>>> Thanks for the help.
>>>>
>>>> No problem. <snicker>
>>>>
>>>>
>>>> --
>>>>
>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>> Conflicts start where information lacks.
>>>> http://basconotw.mvps.org/
>>>>
>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>> news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
>>>>>> What is present in Device Manager > Sound, Video and Game Controllers?
>>>>>> Are there any "Unknown" or "Other" devices present in Device Manager? If Yes,
>>>>>> what is the Status in the devices properties and are any conflicts reported
>>>>>> under the Resource tab?
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>> Conflicts start where information lacks.
>>>>>> http://basconotw.mvps.org/
>>>>>>
>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>
>>>>>>
>>>>>>
>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>>>>>>I have tried everything applicable at the link - no joy. Any other ideas? I
>>>>>>>appreciate your input.
>>>>>>>
>>>>>>> Rip
>>>>>>>
>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>>>>>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
>>>>>>>> Manager > Sound, Video and Game Controllers.
>>>>>>>> Close out of DM.
>>>>>>>> Reboot and reinstall drivers.
>>>>>>>>
>>>>>>>> If no joy see if anything here helps:
>>>>>>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and
>>>>>>>> XP
>>>>>>>>
>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>> Conflicts start where information lacks.
>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>
>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>>>>>>> Thanx for the response, Brian. I had tried this earlier and it didn't work.
>>>>>>>>> Trying again, I unistalled the nVidia, and upon reboot, XP found and
>>>>>>>>> installed automatically the Realtec AC'97 drivers. However, Properties
>>>>>>>>> still shows no audio device. It does show a recording device, but not a
>>>>>>>>> playback device. I'm stumped. Anything else I should check?
>>>>>>>>>
>>>>>>>>> Rip
>>>>>>>>>
>>>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>> HP like many other OEM manufacturers are proprietary systems which have
>>>>>>>>>> modified setups for hardware/software. The Pavilion a320n uses the
>>>>>>>>>> Realtek AC'97 audio and Nvidia graphics.
>>>>>>>>>>
>>>>>>>>>> You can find/obtain the latest updates as well as the original hardware
>>>>>>>>>> drivers and software installed:
>>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>>>> Conflicts start where information lacks.
>>>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>>>
>>>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>>>>>>
>>>>>>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>>>>>>>>>>> device in Sounds and Audio Devices Properties. I have:
>>>>>>>>>>>
>>>>>>>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS
>>>>>>>>>>> A7N8X-LA )
>>>>>>>>>>> Checked that there are no conflicts in device manager
>>>>>>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>>>>>>> Ensured Windows Audio Service is running
>>>>>>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>>>>>>
>>>>>>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>>>>>>>>>>> Codec Interface for the recording device but "no playback device". In
>>>>>>>>>>> safe mode, the audio tab shows "no recording device" and "no playback
>>>>>>>>>>> device".
>>>>>>>>>>>
>>>>>>>>>>> This is as far as I am able to go at this point. Not that these have
>>>>>>>>>>> anything to do with the problem, but Norton live update will not connect
>>>>>>>>>>> to it's server and errors out. Windows update will not connect to the
>>>>>>>>>>> Microsoft site so I cannot update Windows. Otherwise, I have a good
>>>>>>>>>>> internet connections. Safe mode with networking does not have networking
>>>>>>>>>>> for reasons unknown at this point. I have been at this for hours. Please
>>>>>>>>>>> help and thanks in advance.
>>>>>>>>>>>
>>>>>>>>>>> Ripper T
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
> >> Stay informed about: No audio device |
|
| Back to top |
|
 |  |
External

Since: Nov 15, 2004 Posts: 582
|
(Msg. 17) Posted: Tue Jun 12, 2007 11:44 pm
Post subject: Re: No audio device Get Alert [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
|
|
|
Might want to check the BIOS again and make sure the audio is enabled and Plug N
Play is enabled. It may be worth a shot to disable PnP if it's enabled to see if
it's causing the issue.
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:ey27OnWrHHA.4200@TK2MSFTNGP05.phx.gbl...
> No, I am sure she means DivX. She has a printed dialog via email with Real tech
> support directing her to install the DivX codec to get het sound working again. I
> think this is a different issue.
>
> DirectX version is 9.0c
> Test DirectSound button on the Sound tab yields this error:
> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
> 0X80070057 (Invalid Arguments(s))
> Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
> music, so I know the card works. I remain at a complete loss.
>
> Thanx again,
> Rip
>
>
> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:%23Ejx7OSrHHA.1172@TK2MSFTNGP03.phx.gbl...
>> Is she sure it was DivX and not DirectX/
>> What version of DX is installed? To see:
>> Click Start > Run, type in: dxdiag and press Enter.
>>
>> If lower than dx9, download install an updated dx.
>>
>> Also run the tests in dx under the appropriate tab to see what it mentions.
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:u0Yj19MrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>I have tried all you've suggested, to no avail. The client claims to have done
>>>nothing except shut down the computer and reboot it. She says she had the same
>>>problem (no audio) some time ago, and the people at Real networks had her download
>>>the DivX codec and the fixed her problem of not getting sound when using Real
>>>player, but that is not what is happening here. Anything else I should try? Thanx
>>>again for the your help.
>>>
>>> Rip
>>>
>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>> news:ObCPPjWqHHA.4836@TK2MSFTNGP05.phx.gbl...
>>>>
>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>> news:OT44BzVqHHA.3248@TK2MSFTNGP03.phx.gbl...
>>>>> OK. Present under sound, video and game controllers are:
>>>>>
>>>>> Audio Codecs
>>>>> Legacy Audio Drivers
>>>>> Legacy Video Capture Devices
>>>>> Media Control Devices
>>>>> Video Codecs
>>>>> Realtek AC'97 Audio
>>>>>
>>>>> The first 5 don't have a resources tab. All report that "this device is working
>>>>> properly". The Realtek has a resources tab that reports "no conflicts" in the
>>>>> conflicts list. There are no "other" or "unknown" devices anywhere else in
>>>>> device manager.
>>>>
>>>> It wasn't necessary to restore so the devices were present in DM, although it
>>>> doesn't hurt to see if one of them may have been the cause of the issue.
>>>> It appears the Realtek is installed and working even though it's not.
>>>>
>>>>>
>>>>> Is it possible that one of the millions of games this user has installed could
>>>>> have messed with the audio? Also, is it possible that this is a virus?
>>>>
>>>> Yes and Yes.
>>>>
>>>>> I ask because I think it's wierd that:
>>>>>
>>>>> 1 Realtek provides a recording device but not a playback device
>>>>> 2 I cannot connect to Windows Update (more on that in the Windows Update
>>>>> newsgroup)
>>>>> 3 I could not update Norton Antivirus (which I've since removed from the
>>>>> machine per the client)
>>>>> 4 I cannot connect to Trend Micro's Housecall
>>>>
>>>> Let's try a reinstall one more time with a little more cleaning beforehand.
>>>> You don't state how you removed NAV and Symantec apps are well known for the
>>>> conglomeration they leave behind.
>>>> Get the Norton Removal Tool here: http://basconotw.mvps.org/SymRem2.htm and run
>>>> it.
>>>> When finished reboot to Safe Mode.
>>>> Uninstall Any/All devices listed in Sound, Video and Game Controllers in Device
>>>> Manager.
>>>> Close out of Device Manager back to the desktop and open Explorer.
>>>> Delete all of the contents in:
>>>> C:\Documents and Settings\clients Username\Local Settings\Temp
>>>> C:\Windows\Prefetch
>>>> C:\Windows\Temp
>>>> Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the Realtek
>>>> AC '97 drivers/codecs.
>>>>
>>>> Now I also must enquire as to the reason the client requested service?
>>>> What was the client doing when the issue arose or just prior to it?
>>>> Had the client installed/unistalled anything prior to the issue?
>>>> When did the client first notice the issue?
>>>> Did the client have any error messages or sudden shutdowns?
>>>>>
>>>>> Thanks for the help.
>>>>
>>>> No problem. <snicker>
>>>>
>>>>
>>>> --
>>>>
>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>> Conflicts start where information lacks.
>>>> http://basconotw.mvps.org/
>>>>
>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>> news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
>>>>>> What is present in Device Manager > Sound, Video and Game Controllers?
>>>>>> Are there any "Unknown" or "Other" devices present in Device Manager? If Yes,
>>>>>> what is the Status in the devices properties and are any conflicts reported
>>>>>> under the Resource tab?
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>> Conflicts start where information lacks.
>>>>>> http://basconotw.mvps.org/
>>>>>>
>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>
>>>>>>
>>>>>>
>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>>>>>>I have tried everything applicable at the link - no joy. Any other ideas? I
>>>>>>>appreciate your input.
>>>>>>>
>>>>>>> Rip
>>>>>>>
>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>>>>>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
>>>>>>>> Manager > Sound, Video and Game Controllers.
>>>>>>>> Close out of DM.
>>>>>>>> Reboot and reinstall drivers.
>>>>>>>>
>>>>>>>> If no joy see if anything here helps:
>>>>>>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and
>>>>>>>> XP
>>>>>>>>
>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>> Conflicts start where information lacks.
>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>
>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>>>>>>> Thanx for the response, Brian. I had tried this earlier and it didn't work.
>>>>>>>>> Trying again, I unistalled the nVidia, and upon reboot, XP found and
>>>>>>>>> installed automatically the Realtec AC'97 drivers. However, Properties
>>>>>>>>> still shows no audio device. It does show a recording device, but not a
>>>>>>>>> playback device. I'm stumped. Anything else I should check?
>>>>>>>>>
>>>>>>>>> Rip
>>>>>>>>>
>>>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>> HP like many other OEM manufacturers are proprietary systems which have
>>>>>>>>>> modified setups for hardware/software. The Pavilion a320n uses the
>>>>>>>>>> Realtek AC'97 audio and Nvidia graphics.
>>>>>>>>>>
>>>>>>>>>> You can find/obtain the latest updates as well as the original hardware
>>>>>>>>>> drivers and software installed:
>>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>>>> Conflicts start where information lacks.
>>>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>>>
>>>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>>>>>>
>>>>>>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>>>>>>>>>>> device in Sounds and Audio Devices Properties. I have:
>>>>>>>>>>>
>>>>>>>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS
>>>>>>>>>>> A7N8X-LA )
>>>>>>>>>>> Checked that there are no conflicts in device manager
>>>>>>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>>>>>>> Ensured Windows Audio Service is running
>>>>>>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>>>>>>
>>>>>>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>>>>>>>>>>> Codec Interface for the recording device but "no playback device". In
>>>>>>>>>>> safe mode, the audio tab shows "no recording device" and "no playback
>>>>>>>>>>> device".
>>>>>>>>>>>
>>>>>>>>>>> This is as far as I am able to go at this point. Not that these have
>>>>>>>>>>> anything to do with the problem, but Norton live update will not connect
>>>>>>>>>>> to it's server and errors out. Windows update will not connect to the
>>>>>>>>>>> Microsoft site so I cannot update Windows. Otherwise, I have a good
>>>>>>>>>>> internet connections. Safe mode with networking does not have networking
>>>>>>>>>>> for reasons unknown at this point. I have been at this for hours. Please
>>>>>>>>>>> help and thanks in advance.
>>>>>>>>>>>
>>>>>>>>>>> Ripper T
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
> >> Stay informed about: No audio device |
|
| Back to top |
|
 |  |
External

Since: Jun 06, 2007 Posts: 23
|
(Msg. 18) Posted: Wed Jun 13, 2007 9:42 pm
Post subject: Re: No audio device Get Alert [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
|
|
|
Not sure what you mean by From DX tshooting, but the 'use features on this
device' option is already checked and the PnP and On-board audio is enabled
in the BIOS. I'm beginning to think if I start uninstalling these bloody
games one by one, I will find the culprit. Microsoft is still working on
getting the machine connected to Windows Update site. I don't know what else
to do...
Thanks again,
Rip
"Brian A." <gonefish'n@afarawaylake> wrote in message
news:%23Qj$KTXrHHA.3924@TK2MSFTNGP04.phx.gbl...
> From DX tshooting:
> To verify that Windows is configured to use the audio features of your
> sound device:
> Open Device Manager.
> Double-click Sound, video, and game controllers.
> Double-click your sound device.
> Click the Properties tab, and then double-click Audio Devices.
> Click your sound device, and then click Properties.
> Click Use audio features on this device.
> Click OK until you return to Device Manager.
> Restart your computer.
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>
> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
> news:ey27OnWrHHA.4200@TK2MSFTNGP05.phx.gbl...
>> No, I am sure she means DivX. She has a printed dialog via email with
>> Real tech support directing her to install the DivX codec to get het
>> sound working again. I think this is a different issue.
>>
>> DirectX version is 9.0c
>> Test DirectSound button on the Sound tab yields this error:
>> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
>> 0X80070057 (Invalid Arguments(s))
>> Test DirectMusic button using the Realtek AC'97 port plays all kinds of
>> jumpy music, so I know the card works. I remain at a complete loss.
>>
>> Thanx again,
>> Rip
>>
>>
>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>> news:%23Ejx7OSrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>> Is she sure it was DivX and not DirectX/
>>> What version of DX is installed? To see:
>>> Click Start > Run, type in: dxdiag and press Enter.
>>>
>>> If lower than dx9, download install an updated dx.
>>>
>>> Also run the tests in dx under the appropriate tab to see what it
>>> mentions.
>>>
>>> --
>>>
>>> Brian A. Sesko { MS MVP_Shell/User }
>>> Conflicts start where information lacks.
>>> http://basconotw.mvps.org/
>>>
>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>> news:u0Yj19MrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>>I have tried all you've suggested, to no avail. The client claims to
>>>>have done nothing except shut down the computer and reboot it. She says
>>>>she had the same problem (no audio) some time ago, and the people at
>>>>Real networks had her download the DivX codec and the fixed her problem
>>>>of not getting sound when using Real player, but that is not what is
>>>>happening here. Anything else I should try? Thanx again for the your
>>>>help.
>>>>
>>>> Rip
>>>>
>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>> news:ObCPPjWqHHA.4836@TK2MSFTNGP05.phx.gbl...
>>>>>
>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>> news:OT44BzVqHHA.3248@TK2MSFTNGP03.phx.gbl...
>>>>>> OK. Present under sound, video and game controllers are:
>>>>>>
>>>>>> Audio Codecs
>>>>>> Legacy Audio Drivers
>>>>>> Legacy Video Capture Devices
>>>>>> Media Control Devices
>>>>>> Video Codecs
>>>>>> Realtek AC'97 Audio
>>>>>>
>>>>>> The first 5 don't have a resources tab. All report that "this device
>>>>>> is working properly". The Realtek has a resources tab that reports
>>>>>> "no conflicts" in the conflicts list. There are no "other" or
>>>>>> "unknown" devices anywhere else in device manager.
>>>>>
>>>>> It wasn't necessary to restore so the devices were present in DM,
>>>>> although it doesn't hurt to see if one of them may have been the cause
>>>>> of the issue.
>>>>> It appears the Realtek is installed and working even though it's not.
>>>>>
>>>>>>
>>>>>> Is it possible that one of the millions of games this user has
>>>>>> installed could have messed with the audio? Also, is it possible that
>>>>>> this is a virus?
>>>>>
>>>>> Yes and Yes.
>>>>>
>>>>>> I ask because I think it's wierd that:
>>>>>>
>>>>>> 1 Realtek provides a recording device but not a playback device
>>>>>> 2 I cannot connect to Windows Update (more on that in the Windows
>>>>>> Update newsgroup)
>>>>>> 3 I could not update Norton Antivirus (which I've since removed from
>>>>>> the machine per the client)
>>>>>> 4 I cannot connect to Trend Micro's Housecall
>>>>>
>>>>> Let's try a reinstall one more time with a little more cleaning
>>>>> beforehand.
>>>>> You don't state how you removed NAV and Symantec apps are well known
>>>>> for the conglomeration they leave behind.
>>>>> Get the Norton Removal Tool here:
>>>>> http://basconotw.mvps.org/SymRem2.htm and run it.
>>>>> When finished reboot to Safe Mode.
>>>>> Uninstall Any/All devices listed in Sound, Video and Game Controllers
>>>>> in Device Manager.
>>>>> Close out of Device Manager back to the desktop and open Explorer.
>>>>> Delete all of the contents in:
>>>>> C:\Documents and Settings\clients Username\Local Settings\Temp
>>>>> C:\Windows\Prefetch
>>>>> C:\Windows\Temp
>>>>> Close out of Explorer (Do Not Empty the Trash), reboot and reinstall
>>>>> the Realtek AC '97 drivers/codecs.
>>>>>
>>>>> Now I also must enquire as to the reason the client requested
>>>>> service?
>>>>> What was the client doing when the issue arose or just prior to it?
>>>>> Had the client installed/unistalled anything prior to the issue?
>>>>> When did the client first notice the issue?
>>>>> Did the client have any error messages or sudden shutdowns?
>>>>>>
>>>>>> Thanks for the help.
>>>>>
>>>>> No problem. <snicker>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>> Conflicts start where information lacks.
>>>>> http://basconotw.mvps.org/
>>>>>
>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>
>>>>>
>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>> news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
>>>>>>> What is present in Device Manager > Sound, Video and Game
>>>>>>> Controllers?
>>>>>>> Are there any "Unknown" or "Other" devices present in Device
>>>>>>> Manager? If Yes, what is the Status in the devices properties and
>>>>>>> are any conflicts reported under the Resource tab?
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>> Conflicts start where information lacks.
>>>>>>> http://basconotw.mvps.org/
>>>>>>>
>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>>>>>>>I have tried everything applicable at the link - no joy. Any other
>>>>>>>>ideas? I appreciate your input.
>>>>>>>>
>>>>>>>> Rip
>>>>>>>>
>>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>>>>>>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed
>>>>>>>>> in Device Manager > Sound, Video and Game Controllers.
>>>>>>>>> Close out of DM.
>>>>>>>>> Reboot and reinstall drivers.
>>>>>>>>>
>>>>>>>>> If no joy see if anything here helps:
>>>>>>>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows
>>>>>>>>> 98, ME, and XP
>>>>>>>>>
>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>>> Conflicts start where information lacks.
>>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>>
>>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>> Thanx for the response, Brian. I had tried this earlier and it
>>>>>>>>>> didn't work. Trying again, I unistalled the nVidia, and upon
>>>>>>>>>> reboot, XP found and installed automatically the Realtec AC'97
>>>>>>>>>> drivers. However, Properties still shows no audio device. It does
>>>>>>>>>> show a recording device, but not a playback device. I'm stumped.
>>>>>>>>>> Anything else I should check?
>>>>>>>>>>
>>>>>>>>>> Rip
>>>>>>>>>>
>>>>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>>> HP like many other OEM manufacturers are proprietary systems
>>>>>>>>>>> which have modified setups for hardware/software. The Pavilion
>>>>>>>>>>> a320n uses the Realtek AC'97 audio and Nvidia graphics.
>>>>>>>>>>>
>>>>>>>>>>> You can find/obtain the latest updates as well as the original
>>>>>>>>>>> hardware drivers and software installed:
>>>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>>>>> Conflicts start where information lacks.
>>>>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>>>>
>>>>>>>>>>> Suggested posting do's/don'ts:
>>>>>>>>>>> http://www.dts-l.org/goodpost.htm
>>>>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>>>>>>>
>>>>>>>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no
>>>>>>>>>>>> sound device in Sounds and Audio Devices Properties. I have:
>>>>>>>>>>>>
>>>>>>>>>>>> Installed the correct drivers for the on-board sound (mobo:
>>>>>>>>>>>> ASUS A7N8X-LA )
>>>>>>>>>>>> Checked that there are no conflicts in device manager
>>>>>>>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>>>>>>>> Ensured Windows Audio Service is running
>>>>>>>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>>>>>>>
>>>>>>>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce
>>>>>>>>>>>> Audio Codec Interface for the recording device but "no playback
>>>>>>>>>>>> device". In safe mode, the audio tab shows "no recording
>>>>>>>>>>>> device" and "no playback device".
>>>>>>>>>>>>
>>>>>>>>>>>> This is as far as I am able to go at this point. Not that these
>>>>>>>>>>>> have anything to do with the problem, but Norton live update
>>>>>>>>>>>> will not connect to it's server and errors out. Windows update
>>>>>>>>>>>> will not connect to the Microsoft site so I cannot update
>>>>>>>>>>>> Windows. Otherwise, I have a good internet connections. Safe
>>>>>>>>>>>> mode with networking does not have networking for reasons
>>>>>>>>>>>> unknown at this point. I have been at this for hours. Please
>>>>>>>>>>>> help and thanks in advance.
>>>>>>>>>>>>
>>>>>>>>>>>> Ripper T
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
> >> Stay informed about: No audio device |
|
| Back to top |
|
 |  |
External

Since: Nov 15, 2004 Posts: 582
|
(Msg. 19) Posted: Wed Jun 13, 2007 10:07 pm
Post subject: Re: No audio device Get Alert [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
|
|
|
"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%2327t4UirHHA.1404@TK2MSFTNGP03.phx.gbl...
> Not sure what you mean by From DX tshooting,
From help > dxdiag troubleshooter.
but the 'use features on this
> device' option is already checked and the PnP and On-board audio is enabled in the
> BIOS. I'm beginning to think if I start uninstalling these bloody games one by one,
> I will find the culprit. Microsoft is still working on getting the machine
> connected to Windows Update site. I don't know what else to do...
I'm running low on possibilities as well. I'll take a stroll down the web lane and
see what if anything I can get on:
<quote>
>>> Test DirectSound button on the Sound tab yields this error:
>>> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
>>> 0X80070057 (Invalid Arguments(s))
</quote>
Which brings a thought to mind, there is a new DirectX End User Runtime. (June
'07), although it's your choice to try it or not.
http://www.microsoft.com/downloads/details.aspx?familyid=2DA43D38-DB71...1B-BC6A
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
>
> Thanks again,
>
> Rip
>
> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:%23Qj$KTXrHHA.3924@TK2MSFTNGP04.phx.gbl...
>> From DX tshooting:
>> To verify that Windows is configured to use the audio features of your sound
>> device:
>> Open Device Manager.
>> Double-click Sound, video, and game controllers.
>> Double-click your sound device.
>> Click the Properties tab, and then double-click Audio Devices.
>> Click your sound device, and then click Properties.
>> Click Use audio features on this device.
>> Click OK until you return to Device Manager.
>> Restart your computer.
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:ey27OnWrHHA.4200@TK2MSFTNGP05.phx.gbl...
>>> No, I am sure she means DivX. She has a printed dialog via email with Real tech
>>> support directing her to install the DivX codec to get het sound working again. I
>>> think this is a different issue.
>>>
>>> DirectX version is 9.0c
>>> Test DirectSound button on the Sound tab yields this error:
>>> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
>>> 0X80070057 (Invalid Arguments(s))
>>> Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
>>> music, so I know the card works. I remain at a complete loss.
>>>
>>> Thanx again,
>>> Rip
>>>
>>>
>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>> news:%23Ejx7OSrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>> Is she sure it was DivX and not DirectX/
>>>> What version of DX is installed? To see:
>>>> Click Start > Run, type in: dxdiag and press Enter.
>>>>
>>>> If lower than dx9, download install an updated dx.
>>>>
>>>> Also run the tests in dx under the appropriate tab to see what it mentions.
>>>>
>>>> --
>>>>
>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>> Conflicts start where information lacks.
>>>> http://basconotw.mvps.org/
>>>>
>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>
>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>> news:u0Yj19MrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>>>I have tried all you've suggested, to no avail. The client claims to have done
>>>>>nothing except shut down the computer and reboot it. She says she had the same
>>>>>problem (no audio) some time ago, and the people at Real networks had her
>>>>>download the DivX codec and the fixed her problem of not getting sound when
>>>>>using Real player, but that is not what is happening here. Anything else I
>>>>>should try? Thanx again for the your help.
>>>>>
>>>>> Rip
>>>>>
>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>> news:ObCPPjWqHHA.4836@TK2MSFTNGP05.phx.gbl...
>>>>>>
>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>> news:OT44BzVqHHA.3248@TK2MSFTNGP03.phx.gbl...
>>>>>>> OK. Present under sound, video and game controllers are:
>>>>>>>
>>>>>>> Audio Codecs
>>>>>>> Legacy Audio Drivers
>>>>>>> Legacy Video Capture Devices
>>>>>>> Media Control Devices
>>>>>>> Video Codecs
>>>>>>> Realtek AC'97 Audio
>>>>>>>
>>>>>>> The first 5 don't have a resources tab. All report that "this device is
>>>>>>> working properly". The Realtek has a resources tab that reports "no
>>>>>>> conflicts" in the conflicts list. There are no "other" or "unknown" devices
>>>>>>> anywhere else in device manager.
>>>>>>
>>>>>> It wasn't necessary to restore so the devices were present in DM, although it
>>>>>> doesn't hurt to see if one of them may have been the cause of the issue.
>>>>>> It appears the Realtek is installed and working even though it's not.
>>>>>>
>>>>>>>
>>>>>>> Is it possible that one of the millions of games this user has installed
>>>>>>> could have messed with the audio? Also, is it possible that this is a virus?
>>>>>>
>>>>>> Yes and Yes.
>>>>>>
>>>>>>> I ask because I think it's wierd that:
>>>>>>>
>>>>>>> 1 Realtek provides a recording device but not a playback device
>>>>>>> 2 I cannot connect to Windows Update (more on that in the Windows Update
>>>>>>> newsgroup)
>>>>>>> 3 I could not update Norton Antivirus (which I've since removed from the
>>>>>>> machine per the client)
>>>>>>> 4 I cannot connect to Trend Micro's Housecall
>>>>>>
>>>>>> Let's try a reinstall one more time with a little more cleaning beforehand.
>>>>>> You don't state how you removed NAV and Symantec apps are well known for the
>>>>>> conglomeration they leave behind.
>>>>>> Get the Norton Removal Tool here: http://basconotw.mvps.org/SymRem2.htm and
>>>>>> run it.
>>>>>> When finished reboot to Safe Mode.
>>>>>> Uninstall Any/All devices listed in Sound, Video and Game Controllers in
>>>>>> Device Manager.
>>>>>> Close out of Device Manager back to the desktop and open Explorer.
>>>>>> Delete all of the contents in:
>>>>>> C:\Documents and Settings\clients Username\Local Settings\Temp
>>>>>> C:\Windows\Prefetch
>>>>>> C:\Windows\Temp
>>>>>> Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the
>>>>>> Realtek AC '97 drivers/codecs.
>>>>>>
>>>>>> Now I also must enquire as to the reason the client requested service?
>>>>>> What was the client doing when the issue arose or just prior to it?
>>>>>> Had the client installed/unistalled anything prior to the issue?
>>>>>> When did the client first notice the issue?
>>>>>> Did the client have any error messages or sudden shutdowns?
>>>>>>>
>>>>>>> Thanks for the help.
>>>>>>
>>>>>> No problem. <snicker>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>> Conflicts start where information lacks.
>>>>>> http://basconotw.mvps.org/
>>>>>>
>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>
>>>>>>
>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>> news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
>>>>>>>> What is present in Device Manager > Sound, Video and Game Controllers?
>>>>>>>> Are there any "Unknown" or "Other" devices present in Device Manager? If
>>>>>>>> Yes, what is the Status in the devices properties and are any conflicts
>>>>>>>> reported under the Resource tab?
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>> Conflicts start where information lacks.
>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>
>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>I have tried everything applicable at the link - no joy. Any other ideas? I
>>>>>>>>>appreciate your input.
>>>>>>>>>
>>>>>>>>> Rip
>>>>>>>>>
>>>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>>>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
>>>>>>>>>> Manager > Sound, Video and Game Controllers.
>>>>>>>>>> Close out of DM.
>>>>>>>>>> Reboot and reinstall drivers.
>>>>>>>>>>
>>>>>>>>>> If no joy see if anything here helps:
>>>>>>>>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME,
>>>>>>>>>> and XP
>>>>>>>>>>
>>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>>>> Conflicts start where information lacks.
>>>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>>>
>>>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>>> Thanx for the response, Brian. I had tried this earlier and it didn't
>>>>>>>>>>> work. Trying again, I unistalled the nVidia, and upon reboot, XP found
>>>>>>>>>>> and installed automatically the Realtec AC'97 drivers. However,
>>>>>>>>>>> Properties still shows no audio device. It does show a recording device,
>>>>>>>>>>> but not a playback device. I'm stumped. Anything else I should check?
>>>>>>>>>>>
>>>>>>>>>>> Rip
>>>>>>>>>>>
>>>>>>>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>>>>>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>>>>>>>>> HP like many other OEM manufacturers are proprietary systems which have
>>>>>>>>>>>> modified setups for hardware/software. The Pavilion a320n uses the
>>>>>>>>>>>> Realtek AC'97 audio and Nvidia graphics.
>>>>>>>>>>>>
>>>>>>>>>>>> You can find/obtain the latest updates as well as the original hardware
>>>>>>>>>>>> drivers and software installed:
>>>>>>>>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>>>>>>>> Conflicts start where information lacks.
>>>>>>>>>>>> http://basconotw.mvps.org/
>>>>>>>>>>>>
>>>>>>>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>>>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>>>>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>>>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>>>>>>>>
>>>>>>>>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>>>>>>>>>>>>> device in Sounds and Audio Devices Properties. I have:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS
>>>>>>>>>>>>> A7N8X-LA )
>>>>>>>>>>>>> Checked that there are no conflicts in device manager
>>>>>>>>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>>>>>>>>> Ensured Windows Audio Service is running
>>>>>>>>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>>>>>>>>
>>>>>>>>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>>>>>>>>>>>>> Codec Interface for the recording device but "no playback device". In
>>>>>>>>>>>>> safe mode, the audio tab shows "no recording device" and "no playback
>>>>>>>>>>>>> device".
>>>>>>>>>>>>>
>>>>>>>>>>>>> This is as far as I am able to go at this point. Not that these have
>>>>>>>>>>>>> anything to do with the problem, but Norton live update will not
>>>>>>>>>>>>> connect to it's server and errors out. Windows update will not connect
>>>>>>>>>>>>> to the Microsoft site so I cannot update Windows. Otherwise, I have a
>>>>>>>>>>>>> good internet connections. Safe mode with networking does not have
>>>>>>>>>>>>> networking for reasons unknown at this point. I have been at this for
>>>>>>>>>>>>> hours. Please help and thanks in advance.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Ripper T
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
> >> Stay informed about: No audio device |
|
| Back to top |
|
 |  |
External

Since: Nov 15, 2004 Posts: 582
|
(Msg. 20) Posted: Wed Jun 13, 2007 11:23 pm
Post subject: Re: No audio device Get Alert [Login to view extended thread Info.] Archived from groups: per prev. post (more info?)
|
|
|
Google search on:
<quote>
>>> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
</quote>
No time to look at them, I'm going down and out.
http://groups.google.com/groups/search?q=DirectSound+test+results%3A+F...ure+at+
or if link wraps/breaks: http://tinyurl.com/3cgb7y
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%2327t4UirHHA.1404@TK2MSFTNGP03.phx.gbl...
> Not sure what you mean by From DX tshooting, but the 'use features on this device'
> option is already checked and the PnP and On-board audio is enabled in the BIOS.
> I'm beginning to think if I start uninstalling these bloody games one by one, I
> will find the culprit. Microsoft is still working on getting the machine connected
> to Windows Update site. I don't know what else to do...
>
> Thanks again,
>
> Rip
>
> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:%23Qj$KTXrHHA.3924@TK2MSFTNGP04.phx.gbl...
>> From DX tshooting:
>> To verify that Windows is configured to use the audio features of your sound
>> device:
>> Open Device Manager.
>> Double-click Sound, video, and game controllers.
>> Double-click your sound device.
>> Click the Properties tab, and then double-click Audio Devices.
>> Click your sound device, and then click Properties.
>> Click Use audio features on this device.
>> Click OK until you return to Device Manager.
>> Restart your computer.
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:ey27OnWrHHA.4200@TK2MSFTNGP05.phx.gbl...
>>> No, I am sure she means DivX. She has a printed dialog via email with Real tech
>>> support directing her to install the DivX codec to get het sound working again. I
>>> think this is a different issue.
>>>
>>> DirectX version is 9.0c
>>> Test DirectSound button on the Sound tab yields this error:
>>> DirectSound test results: Failure at step 3(DirectSoundCreate): HRESULT =
>>> 0X80070057 (Invalid Arguments(s))
>>> Test DirectMusic button using the Realtek AC'97 port plays all kinds of jumpy
>>> music, so I know the card works. I remain at a complete loss.
>>>
>>> Thanx again,
>>> Rip
>>>
>>>
>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>> news:%23Ejx7OSrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>> Is she sure it was DivX and not DirectX/
>>>> What version of DX is installed? To see:
>>>> Click Start > Run, type in: dxdiag and press Enter.
>>>>
>>>> If lower than dx9, download install an updated dx.
>>>>
>>>> Also run the tests in dx under the appropriate tab to see what it mentions.
>>>>
>>>> --
>>>>
>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>> Conflicts start where information lacks.
>>>> http://basconotw.mvps.org/
>>>>
>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>
>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>> news:u0Yj19MrHHA.1172@TK2MSFTNGP03.phx.gbl...
>>>>>I have tried all you've suggested, to no avail. The client claims to have done
>>>>>nothing except shut down the computer and reboot it. She says she had the same
>>>>>problem (no audio) some time ago, and the people at Real networks had her
>>>>>download the DivX codec and the fixed her problem of not getting sound when
>>>>>using Real player, but that is not what is happening here. Anything else I
>>>>>should try? Thanx again for the your help.
>>>>>
>>>>> Rip
>>>>>
>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>> news:ObCPPjWqHHA.4836@TK2MSFTNGP05.phx.gbl...
>>>>>>
>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>> news:OT44BzVqHHA.3248@TK2MSFTNGP03.phx.gbl...
>>>>>>> OK. Present under sound, video and game controllers are:
>>>>>>>
>>>>>>> Audio Codecs
>>>>>>> Legacy Audio Drivers
>>>>>>> Legacy Video Capture Devices
>>>>>>> Media Control Devices
>>>>>>> Video Codecs
>>>>>>> Realtek AC'97 Audio
>>>>>>>
>>>>>>> The first 5 don't have a resources tab. All report that "this device is
>>>>>>> working properly". The Realtek has a resources tab that reports "no
>>>>>>> conflicts" in the conflicts list. There are no "other" or "unknown" devices
>>>>>>> anywhere else in device manager.
>>>>>>
>>>>>> It wasn't necessary to restore so the devices were present in DM, although it
>>>>>> doesn't hurt | | |