No audio device

HP like many other OEM manufacturers are proprietary systems which have modified
setups for hardware/software. The Pavilion a320n uses the Realtek AC'97 audio and
Nvidia graphics.

You can find/obtain the latest updates as well as the original hardware drivers and
software installed:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>I see many posts, but none that have addressed my problem.
>
> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound device in
> Sounds and Audio Devices Properties. I have:
>
> Installed the correct drivers for the on-board sound (mobo: ASUS A7N8X-LA )
> Checked that there are no conflicts in device manager
> Ensured that on-board audio is enabled in the BIOS
> Ensured Windows Audio Service is running
> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>
> Curiously, the audio tab of Properties shows the nVidia nForce Audio Codec
> Interface for the recording device but "no playback device". In safe mode, the
> audio tab shows "no recording device" and "no playback device".
>
> This is as far as I am able to go at this point. Not that these have anything to do
> with the problem, but Norton live update will not connect to it's server and errors
> out. Windows update will not connect to the Microsoft site so I cannot update
> Windows. Otherwise, I have a good internet connections. Safe mode with networking
> does not have networking for reasons unknown at this point. I have been at this for
> hours. Please help and thanks in advance.
>
> Ripper T
>
>
>
 >> Stay informed about: No audio device 

Thanx for the response, Brian. I had tried this earlier and it didn't work.
Trying again, I unistalled the nVidia, and upon reboot, XP found and
installed automatically the Realtec AC'97 drivers. However, Properties still
shows no audio device. It does show a recording device, but not a playback
device. I'm stumped. Anything else I should check?

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
> HP like many other OEM manufacturers are proprietary systems which have
> modified setups for hardware/software. The Pavilion a320n uses the
> Realtek AC'97 audio and Nvidia graphics.
>
> You can find/obtain the latest updates as well as the original hardware
> drivers and software installed:
> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>
> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>I see many posts, but none that have addressed my problem.
>>
>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>> device in Sounds and Audio Devices Properties. I have:
>>
>> Installed the correct drivers for the on-board sound (mobo: ASUS
>> A7N8X-LA )
>> Checked that there are no conflicts in device manager
>> Ensured that on-board audio is enabled in the BIOS
>> Ensured Windows Audio Service is running
>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>
>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>> Codec Interface for the recording device but "no playback device". In
>> safe mode, the audio tab shows "no recording device" and "no playback
>> device".
>>
>> This is as far as I am able to go at this point. Not that these have
>> anything to do with the problem, but Norton live update will not connect
>> to it's server and errors out. Windows update will not connect to the
>> Microsoft site so I cannot update Windows. Otherwise, I have a good
>> internet connections. Safe mode with networking does not have networking
>> for reasons unknown at this point. I have been at this for hours. Please
>> help and thanks in advance.
>>
>> Ripper T
>>
>>
>>
>
 >> Stay informed about: No audio device 

Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device Manager >
Sound, Video and Game Controllers.
Close out of DM.
Reboot and reinstall drivers.

If no joy see if anything here helps:
HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and XP

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&



or if link wraps/breaks: http://tinyurl.com/yvu2wz


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
> Thanx for the response, Brian. I had tried this earlier and it didn't work. Trying
> again, I unistalled the nVidia, and upon reboot, XP found and installed
> automatically the Realtec AC'97 drivers. However, Properties still shows no audio
> device. It does show a recording device, but not a playback device. I'm stumped.
> Anything else I should check?
>
> Rip
>
> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>> HP like many other OEM manufacturers are proprietary systems which have modified
>> setups for hardware/software. The Pavilion a320n uses the Realtek AC'97 audio and
>> Nvidia graphics.
>>
>> You can find/obtain the latest updates as well as the original hardware drivers
>> and software installed:
>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>I see many posts, but none that have addressed my problem.
>>>
>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound device in
>>> Sounds and Audio Devices Properties. I have:
>>>
>>> Installed the correct drivers for the on-board sound (mobo: ASUS A7N8X-LA )
>>> Checked that there are no conflicts in device manager
>>> Ensured that on-board audio is enabled in the BIOS
>>> Ensured Windows Audio Service is running
>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>
>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio Codec
>>> Interface for the recording device but "no playback device". In safe mode, the
>>> audio tab shows "no recording device" and "no playback device".
>>>
>>> This is as far as I am able to go at this point. Not that these have anything to
>>> do with the problem, but Norton live update will not connect to it's server and
>>> errors out. Windows update will not connect to the Microsoft site so I cannot
>>> update Windows. Otherwise, I have a good internet connections. Safe mode with
>>> networking does not have networking for reasons unknown at this point. I have
>>> been at this for hours. Please help and thanks in advance.
>>>
>>> Ripper T
>>>
>>>
>>>
>>
>
>
 >> Stay informed about: No audio device 

I am in 100% agreement, however, it is not my machine. I have advised the
client. In the meantime, I need to fix the instant problem for which I was
hired, which is the audio.

Rip


"Noozer" <dont.spam DeleteThis @me.here> wrote in message
news:ukmy52KqHHA.3968@TK2MSFTNGP06.phx.gbl...
>> This is as far as I am able to go at this point. Not that these have
>> anything to do with the problem, but Norton live update will not connect
>> to it's server and errors out. Windows update will not connect to the
>> Microsoft site so I cannot update Windows. Otherwise, I have a good
>> internet connections. Safe mode with networking does not have networking
>> for reasons unknown at this point. I have been at this for hours. Please
>> help and thanks in advance.
>
> Problem #1 - You have a Symantec program installed on your PC.
> Problem #2 - You actually used the Symactec program to try and fix
> something.
> Problem #3 - Windows Update won't work - meaning you probably have a
> virus, or the Symantec software is REALLY messing up your system.
>
>
>
 >> Stay informed about: No audio device 

I have tried everything applicable at the link - no joy. Any other ideas? I
appreciate your input.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
> Manager > Sound, Video and Game Controllers.
> Close out of DM.
> Reboot and reinstall drivers.
>
> If no joy see if anything here helps:
> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME,
> and XP
>
> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>
>
>
> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>
> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>> Thanx for the response, Brian. I had tried this earlier and it didn't
>> work. Trying again, I unistalled the nVidia, and upon reboot, XP found
>> and installed automatically the Realtec AC'97 drivers. However,
>> Properties still shows no audio device. It does show a recording device,
>> but not a playback device. I'm stumped. Anything else I should check?
>>
>> Rip
>>
>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>> HP like many other OEM manufacturers are proprietary systems which have
>>> modified setups for hardware/software. The Pavilion a320n uses the
>>> Realtek AC'97 audio and Nvidia graphics.
>>>
>>> You can find/obtain the latest updates as well as the original hardware
>>> drivers and software installed:
>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>
>>> --
>>>
>>> Brian A. Sesko { MS MVP_Shell/User }
>>> Conflicts start where information lacks.
>>> http://basconotw.mvps.org/
>>>
>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>I see many posts, but none that have addressed my problem.
>>>>
>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>>>> device in Sounds and Audio Devices Properties. I have:
>>>>
>>>> Installed the correct drivers for the on-board sound (mobo: ASUS
>>>> A7N8X-LA )
>>>> Checked that there are no conflicts in device manager
>>>> Ensured that on-board audio is enabled in the BIOS
>>>> Ensured Windows Audio Service is running
>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>
>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>>>> Codec Interface for the recording device but "no playback device". In
>>>> safe mode, the audio tab shows "no recording device" and "no playback
>>>> device".
>>>>
>>>> This is as far as I am able to go at this point. Not that these have
>>>> anything to do with the problem, but Norton live update will not
>>>> connect to it's server and errors out. Windows update will not connect
>>>> to the Microsoft site so I cannot update Windows. Otherwise, I have a
>>>> good internet connections. Safe mode with networking does not have
>>>> networking for reasons unknown at this point. I have been at this for
>>>> hours. Please help and thanks in advance.
>>>>
>>>> Ripper T
>>>>
>>>>
>>>>
>>>
>>
>>
>
 >> Stay informed about: No audio device 

What is present in Device Manager > Sound, Video and Game Controllers?
Are there any "Unknown" or "Other" devices present in Device Manager? If Yes, what
is the Status in the devices properties and are any conflicts reported under the
Resource tab?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375



"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>I have tried everything applicable at the link - no joy. Any other ideas? I
>appreciate your input.
>
> Rip
>
> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device Manager
>> > Sound, Video and Game Controllers.
>> Close out of DM.
>> Reboot and reinstall drivers.
>>
>> If no joy see if anything here helps:
>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and XP
>>
>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>
>>
>>
>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>> Thanx for the response, Brian. I had tried this earlier and it didn't work.
>>> Trying again, I unistalled the nVidia, and upon reboot, XP found and installed
>>> automatically the Realtec AC'97 drivers. However, Properties still shows no audio
>>> device. It does show a recording device, but not a playback device. I'm stumped.
>>> Anything else I should check?
>>>
>>> Rip
>>>
>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>> HP like many other OEM manufacturers are proprietary systems which have
>>>> modified setups for hardware/software. The Pavilion a320n uses the Realtek
>>>> AC'97 audio and Nvidia graphics.
>>>>
>>>> You can find/obtain the latest updates as well as the original hardware drivers
>>>> and software installed:
>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>
>>>> --
>>>>
>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>> Conflicts start where information lacks.
>>>> http://basconotw.mvps.org/
>>>>
>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>
>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>I see many posts, but none that have addressed my problem.
>>>>>
>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound device in
>>>>> Sounds and Audio Devices Properties. I have:
>>>>>
>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS A7N8X-LA )
>>>>> Checked that there are no conflicts in device manager
>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>> Ensured Windows Audio Service is running
>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>
>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio Codec
>>>>> Interface for the recording device but "no playback device". In safe mode, the
>>>>> audio tab shows "no recording device" and "no playback device".
>>>>>
>>>>> This is as far as I am able to go at this point. Not that these have anything
>>>>> to do with the problem, but Norton live update will not connect to it's server
>>>>> and errors out. Windows update will not connect to the Microsoft site so I
>>>>> cannot update Windows. Otherwise, I have a good internet connections. Safe mode
>>>>> with networking does not have networking for reasons unknown at this point. I
>>>>> have been at this for hours. Please help and thanks in advance.
>>>>>
>>>>> Ripper T
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
>
 >> Stay informed about: No audio device 

You told me to delete them. There were no unknown or other devices. I did
not check the resource tab, but they are gone now, Realtek is the only thing
reinstalled by the wizard, so there can't be any conflicts, right? I can do
a system restore and see if I can get them back.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
> What is present in Device Manager > Sound, Video and Game Controllers?
> Are there any "Unknown" or "Other" devices present in Device Manager? If
> Yes, what is the Status in the devices properties and are any conflicts
> reported under the Resource tab?
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>
> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>I have tried everything applicable at the link - no joy. Any other ideas?
>>I appreciate your input.
>>
>> Rip
>>
>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in
>>> Device Manager > Sound, Video and Game Controllers.
>>> Close out of DM.
>>> Reboot and reinstall drivers.
>>>
>>> If no joy see if anything here helps:
>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME,
>>> and XP
>>>
>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>
>>>
>>>
>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>
>>>
>>> --
>>>
>>> Brian A. Sesko { MS MVP_Shell/User }
>>> Conflicts start where information lacks.
>>> http://basconotw.mvps.org/
>>>
>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>> Thanx for the response, Brian. I had tried this earlier and it didn't
>>>> work. Trying again, I unistalled the nVidia, and upon reboot, XP found
>>>> and installed automatically the Realtec AC'97 drivers. However,
>>>> Properties still shows no audio device. It does show a recording
>>>> device, but not a playback device. I'm stumped. Anything else I should
>>>> check?
>>>>
>>>> Rip
>>>>
>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>> HP like many other OEM manufacturers are proprietary systems which
>>>>> have modified setups for hardware/software. The Pavilion a320n uses
>>>>> the Realtek AC'97 audio and Nvidia graphics.
>>>>>
>>>>> You can find/obtain the latest updates as well as the original
>>>>> hardware drivers and software installed:
>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>
>>>>> --
>>>>>
>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>> Conflicts start where information lacks.
>>>>> http://basconotw.mvps.org/
>>>>>
>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>
>>>>>
>>>>>
>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>
>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>>>>>> device in Sounds and Audio Devices Properties. I have:
>>>>>>
>>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS
>>>>>> A7N8X-LA )
>>>>>> Checked that there are no conflicts in device manager
>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>> Ensured Windows Audio Service is running
>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>
>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>>>>>> Codec Interface for the recording device but "no playback device". In
>>>>>> safe mode, the audio tab shows "no recording device" and "no playback
>>>>>> device".
>>>>>>
>>>>>> This is as far as I am able to go at this point. Not that these have
>>>>>> anything to do with the problem, but Norton live update will not
>>>>>> connect to it's server and errors out. Windows update will not
>>>>>> connect to the Microsoft site so I cannot update Windows. Otherwise,
>>>>>> I have a good internet connections. Safe mode with networking does
>>>>>> not have networking for reasons unknown at this point. I have been at
>>>>>> this for hours. Please help and thanks in advance.
>>>>>>
>>>>>> Ripper T
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>
 >> Stay informed about: No audio device 

OK. Present under sound, video and game controllers are:

Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs
Realtek AC'97 Audio

The first 5 don't have a resources tab. All report that "this device is
working properly". The Realtek has a resources tab that reports "no
conflicts" in the conflicts list. There are no "other" or "unknown" devices
anywhere else in device manager.

Is it possible that one of the millions of games this user has installed
could have messed with the audio? Also, is it possible that this is a virus?
I ask because I think it's wierd that:

1 Realtek provides a recording device but not a playback device
2 I cannot connect to Windows Update (more on that in the Windows Update
newsgroup)
3 I could not update Norton Antivirus (which I've since removed from the
machine per the client)
4 I cannot connect to Trend Micro's Housecall

Thanks for the help.

Rip

"Brian A." <gonefish'n@afarawaylake> wrote in message
news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
> What is present in Device Manager > Sound, Video and Game Controllers?
> Are there any "Unknown" or "Other" devices present in Device Manager? If
> Yes, what is the Status in the devices properties and are any conflicts
> reported under the Resource tab?
>
> --
>
> Brian A. Sesko { MS MVP_Shell/User }
> Conflicts start where information lacks.
> http://basconotw.mvps.org/
>
> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
> How to ask a question: http://support.microsoft.com/kb/555375
>
>
>
> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>I have tried everything applicable at the link - no joy. Any other ideas?
>>I appreciate your input.
>>
>> Rip
>>
>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in
>>> Device Manager > Sound, Video and Game Controllers.
>>> Close out of DM.
>>> Reboot and reinstall drivers.
>>>
>>> If no joy see if anything here helps:
>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME,
>>> and XP
>>>
>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>
>>>
>>>
>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>
>>>
>>> --
>>>
>>> Brian A. Sesko { MS MVP_Shell/User }
>>> Conflicts start where information lacks.
>>> http://basconotw.mvps.org/
>>>
>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>
>>>
>>>
>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>> Thanx for the response, Brian. I had tried this earlier and it didn't
>>>> work. Trying again, I unistalled the nVidia, and upon reboot, XP found
>>>> and installed automatically the Realtec AC'97 drivers. However,
>>>> Properties still shows no audio device. It does show a recording
>>>> device, but not a playback device. I'm stumped. Anything else I should
>>>> check?
>>>>
>>>> Rip
>>>>
>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>> HP like many other OEM manufacturers are proprietary systems which
>>>>> have modified setups for hardware/software. The Pavilion a320n uses
>>>>> the Realtek AC'97 audio and Nvidia graphics.
>>>>>
>>>>> You can find/obtain the latest updates as well as the original
>>>>> hardware drivers and software installed:
>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>
>>>>> --
>>>>>
>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>> Conflicts start where information lacks.
>>>>> http://basconotw.mvps.org/
>>>>>
>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>
>>>>>
>>>>>
>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>
>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound
>>>>>> device in Sounds and Audio Devices Properties. I have:
>>>>>>
>>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS
>>>>>> A7N8X-LA )
>>>>>> Checked that there are no conflicts in device manager
>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>> Ensured Windows Audio Service is running
>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>
>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio
>>>>>> Codec Interface for the recording device but "no playback device". In
>>>>>> safe mode, the audio tab shows "no recording device" and "no playback
>>>>>> device".
>>>>>>
>>>>>> This is as far as I am able to go at this point. Not that these have
>>>>>> anything to do with the problem, but Norton live update will not
>>>>>> connect to it's server and errors out. Windows update will not
>>>>>> connect to the Microsoft site so I cannot update Windows. Otherwise,
>>>>>> I have a good internet connections. Safe mode with networking does
>>>>>> not have networking for reasons unknown at this point. I have been at
>>>>>> this for hours. Please help and thanks in advance.
>>>>>>
>>>>>> Ripper T
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>
 >> Stay informed about: No audio device 

"RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
news:OT44BzVqHHA.3248@TK2MSFTNGP03.phx.gbl...
> OK. Present under sound, video and game controllers are:
>
> Audio Codecs
> Legacy Audio Drivers
> Legacy Video Capture Devices
> Media Control Devices
> Video Codecs
> Realtek AC'97 Audio
>
> The first 5 don't have a resources tab. All report that "this device is working
> properly". The Realtek has a resources tab that reports "no conflicts" in the
> conflicts list. There are no "other" or "unknown" devices anywhere else in device
> manager.

It wasn't necessary to restore so the devices were present in DM, although it
doesn't hurt to see if one of them may have been the cause of the issue.
It appears the Realtek is installed and working even though it's not.

>
> Is it possible that one of the millions of games this user has installed could have
> messed with the audio? Also, is it possible that this is a virus?

Yes and Yes.

> I ask because I think it's wierd that:
>
> 1 Realtek provides a recording device but not a playback device
> 2 I cannot connect to Windows Update (more on that in the Windows Update newsgroup)
> 3 I could not update Norton Antivirus (which I've since removed from the machine
> per the client)
> 4 I cannot connect to Trend Micro's Housecall

Let's try a reinstall one more time with a little more cleaning beforehand.
You don't state how you removed NAV and Symantec apps are well known for the
conglomeration they leave behind.
Get the Norton Removal Tool here: http://basconotw.mvps.org/SymRem2.htm and run it.
When finished reboot to Safe Mode.
Uninstall Any/All devices listed in Sound, Video and Game Controllers in Device
Manager.
Close out of Device Manager back to the desktop and open Explorer.
Delete all of the contents in:
C:\Documents and Settings\clients Username\Local Settings\Temp
C:\Windows\Prefetch
C:\Windows\Temp
Close out of Explorer (Do Not Empty the Trash), reboot and reinstall the Realtek AC
'97 drivers/codecs.

Now I also must enquire as to the reason the client requested service?
What was the client doing when the issue arose or just prior to it?
Had the client installed/unistalled anything prior to the issue?
When did the client first notice the issue?
Did the client have any error messages or sudden shutdowns?
>
> Thanks for the help.

No problem. <snicker>


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375


> "Brian A." <gonefish'n@afarawaylake> wrote in message
> news:u2dSY3TqHHA.4280@TK2MSFTNGP05.phx.gbl...
>> What is present in Device Manager > Sound, Video and Game Controllers?
>> Are there any "Unknown" or "Other" devices present in Device Manager? If Yes,
>> what is the Status in the devices properties and are any conflicts reported under
>> the Resource tab?
>>
>> --
>>
>> Brian A. Sesko { MS MVP_Shell/User }
>> Conflicts start where information lacks.
>> http://basconotw.mvps.org/
>>
>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>> How to ask a question: http://support.microsoft.com/kb/555375
>>
>>
>>
>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>> news:%23YvE01QqHHA.3456@TK2MSFTNGP02.phx.gbl...
>>>I have tried everything applicable at the link - no joy. Any other ideas? I
>>>appreciate your input.
>>>
>>> Rip
>>>
>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>> news:%23VOKGpLqHHA.4968@TK2MSFTNGP02.phx.gbl...
>>>> Boot to Safe Mode and Remove Any/All Audio/Sound devices listed in Device
>>>> Manager > Sound, Video and Game Controllers.
>>>> Close out of DM.
>>>> Reboot and reinstall drivers.
>>>>
>>>> If no joy see if anything here helps:
>>>> HP and Compaq Desktop PCs - Resolving Sound Problems in Windows 98, ME, and XP
>>>>
>>>> http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07154&lc=en&cc=...dlc=en&
>>>>
>>>>
>>>>
>>>> or if link wraps/breaks: http://tinyurl.com/yvu2wz
>>>>
>>>>
>>>> --
>>>>
>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>> Conflicts start where information lacks.
>>>> http://basconotw.mvps.org/
>>>>
>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>
>>>>
>>>>
>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>> news:ub5sH$KqHHA.716@TK2MSFTNGP05.phx.gbl...
>>>>> Thanx for the response, Brian. I had tried this earlier and it didn't work.
>>>>> Trying again, I unistalled the nVidia, and upon reboot, XP found and installed
>>>>> automatically the Realtec AC'97 drivers. However, Properties still shows no
>>>>> audio device. It does show a recording device, but not a playback device. I'm
>>>>> stumped. Anything else I should check?
>>>>>
>>>>> Rip
>>>>>
>>>>> "Brian A." <gonefish'n@afarawaylake> wrote in message
>>>>> news:O6TrPzKqHHA.4544@TK2MSFTNGP02.phx.gbl...
>>>>>> HP like many other OEM manufacturers are proprietary systems which have
>>>>>> modified setups for hardware/software. The Pavilion a320n uses the Realtek
>>>>>> AC'97 audio and Nvidia graphics.
>>>>>>
>>>>>> You can find/obtain the latest updates as well as the original hardware
>>>>>> drivers and software installed:
>>>>>> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc...&produc
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Brian A. Sesko { MS MVP_Shell/User }
>>>>>> Conflicts start where information lacks.
>>>>>> http://basconotw.mvps.org/
>>>>>>
>>>>>> Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
>>>>>> How to ask a question: http://support.microsoft.com/kb/555375
>>>>>>
>>>>>>
>>>>>>
>>>>>> "RipperT @nOsPaM.nEt>" <<RiPpErT> wrote in message
>>>>>> news:%23BgmLoKqHHA.3892@TK2MSFTNGP05.phx.gbl...
>>>>>>>I see many posts, but none that have addressed my problem.
>>>>>>>
>>>>>>> A clients computer (HP Pavilion a320n - XP Home SP2) shows no sound device in
>>>>>>> Sounds and Audio Devices Properties. I have:
>>>>>>>
>>>>>>> Installed the correct drivers for the on-board sound (mobo: ASUS A7N8X-LA )
>>>>>>> Checked that there are no conflicts in device manager
>>>>>>> Ensured that on-board audio is enabled in the BIOS
>>>>>>> Ensured Windows Audio Service is running
>>>>>>> Run full anti virus scans (AVG & Norton), Spybot and Adaware
>>>>>>>
>>>>>>> Curiously, the audio tab of Properties shows the nVidia nForce Audio Codec
>>>>>>> Interface for the recording device but "no playback device". In safe mode,
>>>>>>> the audio tab shows "no recording device" and "no playback device".
>>>>>>>
>>>>>>> This is as far as I am able to go at this point. Not that these have anything
>>>>>>> to do with the problem, but Norton live update will not connect to it's
>>>>>>> server and errors out. Windows update will not connect to the Microsoft site
>>>>>>> so I cannot update Windows. Otherwise, I have a good internet connections.
>>>>>>> Safe mode with networking does not have networking for reasons unknown at
>>>>>>> this point. I have been at this for hours. Please help and thanks in advance.
>>>>>>>
>>>>>>> Ripper T
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>
>
>
 >> Stay informed about: No audio device 

RipperT < wrote:
> OK. Present under sound, video and game controllers are:
>
> Audio Codecs
> Legacy Audio Drivers
> Legacy Video Capture Devices
> Media Control Devices
> Video Codecs
> Realtek AC'97 Audio
>
> The first 5 don't have a resources tab. All report that "this device is
> working properly". The Realtek has a resources tab that reports "no
> conflicts" in the conflicts list. There are no "other" or "unknown" devices
> anywhere else in device manager.
>
> Is it possible that one of the millions of games this user has installed
> could have messed with the audio? Also, is it possible that this is a virus?
> I ask because I think it's wierd that:
>
> 1 Realtek provides a recording device but not a playback device
> 2 I cannot connect to Windows Update (more on that in the Windows Update
> newsgroup)
> 3 I could not update Norton Antivirus (which I've since removed from the
> machine per the client)
> 4 I cannot connect to Trend Micro's Housecall
>
> Thanks for the help.
>
> Rip
>

Kaspersky has a 30 day trial. That seemed to work better than the Trend
Micro thing. It took about 8 hours of fiddling with Kaspersky, until my
Trojan was completely eliminated. Part of that is due to the long time
to scan my disk, and part due to my inexperience using Kaspersky.
(Note - the Trojan I had on my machine, made a "pig noise" through my
system speakers, when Kaspersky was killing it. Maybe to make the
"pig noise", the Trojan decides to grab the audio playback
subsystem ?)

http://usa.kaspersky.com/downloads/

The Nvidia Nforce2 chipset all-in-one installer is here:

http://www.nvidia.com/object/nforce_udp_winxp_5.10.html

I haven't used that stuff in some time, but it seems to
leave an unzipped install directory on the machine. In
it, you'll find "AudioDrv" (driver level files for Nforce2
and whatever AC'97 codec is being used), as well as
"AudioUtil". The AudioUtil should have something like
NvMixer and NVMixerTray. NvMixer has some of the same
functions, as the Windows Sound control panel. Plus on
my machine, it offers an equalizer, and VU meter.

But really, when all is said and done, you can check that
all the driver files are in place, but it is up to the
driver to register with Windows, and offer playback and
record functions. If something prevents that from happening,
I don't know where you look to see the problem. So while we
can offer obvious advice like "uninstall the old driver package,
then reinstall", that would not cure any deep seated problems.

I'd try uninstalling any RealTek packages, and put the
Nvidia one back. And I wouldn't install the Nvidia IDE driver,
because generally speaking, chipset company IDE drivers
tend to have small issues that don't show up until later.
The Microsoft default IDE driver, if it will load, is
slower (doesn't do caching like some chipset IDE drivers do),
but in the long run, is more compatible with any later software
you may wish to install.

Paul
 >> Stay informed about: No audio device