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DavidC

External


Since: Aug 30, 2005
Posts: 6



(Msg. 1) Posted: Tue Apr 24, 2007 11:36 am
Post subject: Windows Update breaks printing
Archived from groups: microsoft>public>windowsxp>print_fax (more info?)
Sometime after installing two Windows updates last week for my HP LJ2300dn
I've been unable to print from any Windows app -- "Windows cannot print due
to a problem with the current printer setup", "Test page failed to print".
Printing from a DOS prompt (COPY CON LPT1) works and I've deleted/added the
printer and restarted several times using HP's drivers. The updates aren't
shown in the Add or Remove Programs list.

These are the updates:
- Hewlett-Packard - Other Hardware - hp LaserJet 2300 (DOT4)
Hewlett-Packard Other Hardware software update released in July, 2006
- Hewlett-Packard Company - Printers - HP LaserJet 2300 Series PCL 6 hp
printer software update released on August 22 2004.

Any ideas are very much appreciated.

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"Cari

External


Since: Nov 04, 2007
Posts: 795



(Msg. 2) Posted: Tue Apr 24, 2007 4:31 pm
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Use System Restore to go back to the point before you installed the updates.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"DavidC" <DavidC.DeleteThis@discussions.microsoft.com> wrote in message
news:C0579A15-CED0-45B7-AA52-214C1F7716E4@microsoft.com...
> Sometime after installing two Windows updates last week for my HP LJ2300dn
> I've been unable to print from any Windows app -- "Windows cannot print
> due
> to a problem with the current printer setup", "Test page failed to print".
> Printing from a DOS prompt (COPY CON LPT1) works and I've deleted/added
> the
> printer and restarted several times using HP's drivers. The updates aren't
> shown in the Add or Remove Programs list.
>
> These are the updates:
> - Hewlett-Packard - Other Hardware - hp LaserJet 2300 (DOT4)
> Hewlett-Packard Other Hardware software update released in July, 2006
> - Hewlett-Packard Company - Printers - HP LaserJet 2300 Series PCL 6 hp
> printer software update released on August 22 2004.
>
> Any ideas are very much appreciated.

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DavidC

External


Since: Aug 30, 2005
Posts: 6



(Msg. 3) Posted: Wed Apr 25, 2007 6:40 am
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Can't do, system Restore is turned off.

"Cari (MS-MVP)" wrote:
> Use System Restore to go back to the point before you installed the updates.
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Alan Morris [MSFT]

External


Since: Oct 25, 2005
Posts: 303



(Msg. 4) Posted: Wed Apr 25, 2007 10:02 am
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
http://support.microsoft.com/kb/935843/

Looks like there is an update on this.

SYMPTOMS
Microsoft is aware of an issue that affects a limited number of printer
drivers. When you try to print by using one of these drivers, you may
experience the following symptoms.

Note You experience these symptoms after you install security update 925902

CAUSE
This problem occurs when a printer driver makes a call that has invalid
parameters to the Win32K.sys component. Microsoft has confirmed that this
problem affects the following printer drivers: . Ricoh LAN Fax Driver
. Gestetner P7026n PCL
. Ricoh Laser AP2600N PCL
. HP LaserJet 9050
. HP LaserJet 4200
. HP 4050 PCL6


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"DavidC" <DavidC RemoveThis @discussions.microsoft.com> wrote in message
news:C0579A15-CED0-45B7-AA52-214C1F7716E4@microsoft.com...
> Sometime after installing two Windows updates last week for my HP LJ2300dn
> I've been unable to print from any Windows app -- "Windows cannot print
> due
> to a problem with the current printer setup", "Test page failed to print".
> Printing from a DOS prompt (COPY CON LPT1) works and I've deleted/added
> the
> printer and restarted several times using HP's drivers. The updates aren't
> shown in the Add or Remove Programs list.
>
> These are the updates:
> - Hewlett-Packard - Other Hardware - hp LaserJet 2300 (DOT4)
> Hewlett-Packard Other Hardware software update released in July, 2006
> - Hewlett-Packard Company - Printers - HP LaserJet 2300 Series PCL 6 hp
> printer software update released on August 22 2004.
>
> Any ideas are very much appreciated.
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DavidC

External


Since: Aug 30, 2005
Posts: 6



(Msg. 5) Posted: Wed Apr 25, 2007 10:18 am
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Thanks, Alan. I wish I could tell you that solved it, but after reinstalling
the printer and trying to print a test page, it still comes back immediately
with the "Can't print" message.

"Alan Morris [MSFT]" wrote:
> http://support.microsoft.com/kb/935843/
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Alan Morris [MSFT]

External


Since: Oct 25, 2005
Posts: 303



(Msg. 6) Posted: Wed Apr 25, 2007 1:39 pm
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
did you reboot?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"DavidC" <DavidC.DeleteThis@discussions.microsoft.com> wrote in message
news:CC76B740-0EC4-432D-BB8D-0D5839F7DFBD@microsoft.com...
> Thanks, Alan. I wish I could tell you that solved it, but after
> reinstalling
> the printer and trying to print a test page, it still comes back
> immediately
> with the "Can't print" message.
>
> "Alan Morris [MSFT]" wrote:
>> http://support.microsoft.com/kb/935843/
>
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DavidC

External


Since: Aug 30, 2005
Posts: 6



(Msg. 7) Posted: Thu Apr 26, 2007 8:00 am
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Yes, many times. I've also removed the drivers and printer, reinstalled both,
deleted driver files from \windows\, and deleted related entries in the
registry. Not giving up though.

"Alan Morris [MSFT]" wrote:
> did you reboot?
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Alan Morris [MSFT]

External


Since: Oct 25, 2005
Posts: 303



(Msg. 8) Posted: Thu Apr 26, 2007 8:53 am
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
this has nothing to do with the print drivers.

What is the dates on gdi32.dll and win32k.sys in \windows\system32

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"DavidC" <DavidC.DeleteThis@discussions.microsoft.com> wrote in message
news:622E3F93-1FC3-493A-BE60-84C0A2669D6E@microsoft.com...
> Yes, many times. I've also removed the drivers and printer, reinstalled
> both,
> deleted driver files from \windows\, and deleted related entries in the
> registry. Not giving up though.
>
> "Alan Morris [MSFT]" wrote:
>> did you reboot?
>
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DavidC

External


Since: Aug 30, 2005
Posts: 6



(Msg. 9) Posted: Thu Apr 26, 2007 10:22 am
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
That's actually encouraging to hear.

gdi32.dll 2007-03-08
win32k.sys 2007-04-10

"Alan Morris [MSFT]" wrote:
> this has nothing to do with the print drivers.
>
> What is the dates on gdi32.dll and win32k.sys in \windows\system32
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Alan Morris [MSFT]

External


Since: Oct 25, 2005
Posts: 303



(Msg. 10) Posted: Thu Apr 26, 2007 6:09 pm
Post subject: Re: Windows Update breaks printing [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Looks like you have the proper file.



File name File version File size Date Time Platform SP requirement
Service branch
Win32k.sys 5.1.2600.3115 1,843,584 10-Apr-2007 10:37 x86 SP2 SP2GDR
Win32k.sys 5.1.2600.3115 1,843,968 10-Apr-2007 10:59 x86 SP2 SP2QFE


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"DavidC" <DavidC RemoveThis @discussions.microsoft.com> wrote in message
news:877CBE57-C3C1-426F-86AE-180B73D47B8E@microsoft.com...
> That's actually encouraging to hear.
>
> gdi32.dll 2007-03-08
> win32k.sys 2007-04-10
>
> "Alan Morris [MSFT]" wrote:
>> this has nothing to do with the print drivers.
>>
>> What is the dates on gdi32.dll and win32k.sys in \windows\system32
>
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