SP3 Causes OS to re-boot continueously

I have a notebook running XP Pro, SP2. After running the SP3 update, the OS
will not boot. The OS will loop continueously. Goes to Start Menu, select
either Safe Mofe or Normal Mode, does not matter, and OS just loops back to
the Start Menu.

Thank you in advance for your assistance on this, never-should-happen, update.


Steven M Hughins

Steve Hughins wrote:
> I have a notebook running XP Pro, SP2. After running the SP3
> update, the OS will not boot. The OS will loop continueously.
> Goes to Start Menu, select either Safe Mofe or Normal Mode, does
> not matter, and OS just loops back to the Start Menu.
>
> Thank you in advance for your assistance on this,
> never-should-happen, update.

AMD based laptop?
Blame the proper people - the OEM that created/installed the OS onto the
laptop...

Random guess (let's call it that...)
HP Laptop with AMD processor?
Try this:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01457284&c...s&dlc=e

Otherwise - read this and the tips below...
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-am...ased-co

A place to get FREE support for SP3 installation issues *from Microsoft*...
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3...ad-all-

Steps to take before you install Windows XP Service Pack 3
http://support.microsoft.com/kb/950717

Release Notes for Windows XP Service Pack 3
http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e...7aa8c63

Key things to note:

Internet Explorer:
"If you have installed Windows Internet Explorer® 7 or a beta version of
Internet Explorer 8, and then install Windows XP SP3, you cannot uninstall
Internet Explorer. To avoid this, ensure Internet Explorer 7 or a beta
version of Internet Explorer 8 is not installed before installing Windows XP
SP3. If you have already encountered this issue, uninstall Windows XP SP3,
uninstall Internet Explorer, and then reinstall Windows XP SP3."

Windows XP Media Center Edition 2002:
"If you install Windows XP SP3 on a computer running Windows XP Media Center
Edition 2002 with SP1, Windows XP Media Center Edition may malfunction. To
avoid this, install Windows XP SP2 before you install Windows XP SP3. If
this issue has already occurred, uninstall Windows XP SP3, install Windows
XP SP2, and then reinstall Windows XP SP3."

It seems some people are unable to get further updates after installing
SP3... Seems some have experienced a symptom similar to doing a repair
installation on Windows XP - and the same fix seems to work for them for
that...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation
http://support.microsoft.com/kb/943144

Some people experience an "endless reboot" issue...

From PA Bear [MS MVP]:
Workarounds:

http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-am...ased-co
[NB: The above has been updated many times and now includes "a small tool
that will detect the IntelPPM problem and mitigate it before installing
[WinXP SP3]."

1. Boot into Safe Mode and rename INTELPMM.SYS to INTELPMM.OLD.
2. After booting into Safe Mode:
Start --> Run --> (copy/paste)
sc config intelppm start= disabled
--> OK --> Reboot into normal (Windows) mode.

Other references include:
.. http://aumha.net/viewtopic.php?p=187790#p187790
..
http://msinfluentials.com/blogs/jesper/archive/2008/05/08/does-your-am...ased-co
.. http://www.theregister.co.uk/2008/05/09/windows_xp_sp3_reboots_crashes/
..
http://www.computerworld.com/action/article.do?command=viewArticleBasi...rticleI
.. You receive a "Stop 0x0000007E" error message after you upgrade to Windows
XP Service Pack 2 or Service Pack 3 on a non-Intel-processor-based computer
(Revised 06 May-0
http://support.microsoft.com/kb/888372

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html