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| Author |
Message |
External
Since: Apr 20, 2006
Posts: 60
|
(Msg. 1) Posted: Tue Feb 05, 2008 8:18 pm
Post subject: IE 6 Repair??  Get Alert
Archived from groups: microsoft>public>windowsxp>general (more info?)
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My friend, in another state, uses a Dell installed Windows Xp, SP #2, Media
Center Vision (I use Windows Me).
I’m trying to help him with a problem. He cannot access Internet Explorer.
I told him to follow the steps in http://support.microsoft.com/kb/318378 to
repair IE 6 problems. When the process asks him to enter a disc, he enters
his Operating System Xp Media Center disc. When he does, he has gotten two
messages, at different times.
#1 Files that are required for Windows to run properly must be copied to
the dll cache. Insert Windows Professional CD Rom.
#2 Files that are required for Windows to run properly have been replaced
by unrecognized versions. To maintain system stability, Windows must restore
the original versions of those files. Insert Windows Xp Professional CD now.
Now, the immediate confusion is in both messages, it says to insert Xp
Professional CD. First, that is not the version he is using and second, he
does not have that disc.
What should he do next? Remember, I do not use Xp so my familiarity with it
is where it might me similar to Me. And, I am trying to help him via the
phone.
Thanks,
Jerry |
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External
Since: Aug 13, 2004
Posts: 1542
|
(Msg. 2) Posted: Tue Feb 05, 2008 9:19 pm
Post subject: RE: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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As in no windows OS cd at all...If not,the reinstallation files might be on a
partition in the hd,tap F8 at start-up & the option to reinstall would be
present.
Otherwise,if a windows media center cd exists,go to run,type:cmd In cmd
type:Sfc /Scannow Install WMC cd,exit the menu screen.This replaces corrupt
OS files.Once its thru,type:CHKDSK C: /F Agree,type:EXIT Restart pc.
"Jerry" wrote:
> My friend, in another state, uses a Dell installed Windows Xp, SP #2, Media
> Center Vision (I use Windows Me).
>
> I’m trying to help him with a problem. He cannot access Internet Explorer.
> I told him to follow the steps in http://support.microsoft.com/kb/318378 to
> repair IE 6 problems. When the process asks him to enter a disc, he enters
> his Operating System Xp Media Center disc. When he does, he has gotten two
> messages, at different times.
> #1 Files that are required for Windows to run properly must be copied to
> the dll cache. Insert Windows Professional CD Rom.
> #2 Files that are required for Windows to run properly have been replaced
> by unrecognized versions. To maintain system stability, Windows must restore
> the original versions of those files. Insert Windows Xp Professional CD now.
>
> Now, the immediate confusion is in both messages, it says to insert Xp
> Professional CD. First, that is not the version he is using and second, he
> does not have that disc.
>
> What should he do next? Remember, I do not use Xp so my familiarity with it
> is where it might me similar to Me. And, I am trying to help him via the
> phone.
>
> Thanks,
> Jerry
>
>
> |
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External
Since: Jan 03, 2008
Posts: 141
|
(Msg. 3) Posted: Wed Feb 06, 2008 3:34 am
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
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What does "cannot access Internet Explorer" mean? Post any error messages
in their entirety.
Is the machine fully patched at Windows Update?
Is it running IE6 or IE7? (I know, but please double-check.)
What anti-virus application is installed? Is its subscription current?
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
Jerry wrote:
> My friend, in another state, uses a Dell installed Windows Xp, SP #2,
> Media
> Center Vision (I use Windows Me).
>
> I’m trying to help him with a problem. He cannot access Internet
> Explorer. I told him to follow the steps in
> http://support.microsoft.com/kb/318378 to repair IE 6 problems. When the
> process asks him to enter a disc, he enters his Operating System Xp Media
> Center disc. When he does, he has gotten two messages, at different
> times.
> #1 Files that are required for Windows to run properly must be copied to
> the dll cache. Insert Windows Professional CD Rom.
> #2 Files that are required for Windows to run properly have been replaced
> by unrecognized versions. To maintain system stability, Windows must
> restore the original versions of those files. Insert Windows Xp
> Professional CD now.
>
> Now, the immediate confusion is in both messages, it says to insert Xp
> Professional CD. First, that is not the version he is using and second,
> he
> does not have that disc.
>
> What should he do next? Remember, I do not use Xp so my familiarity with
> it
> is where it might me similar to Me. And, I am trying to help him via the
> phone.
>
> Thanks,
> Jerry >> Stay informed about: IE 6 Repair?? |
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External
Since: Nov 11, 2005
Posts: 1046
|
(Msg. 4) Posted: Wed Feb 06, 2008 8:39 am
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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"Andrew E." <eckrichco.RemoveThis@msn.com> wrote in message
news:7171CD2E-503B-4C2B-8921-7755479E260A@microsoft.com...
> As in no windows OS cd at all...If not,the reinstallation files might be
> on a
> partition in the hd,tap F8 at start-up & the option to reinstall would be
> present.
> Otherwise,if a windows media center cd exists,go to run,type:cmd In cmd
> type:Sfc /Scannow Install WMC cd,exit the menu screen.This replaces
> corrupt
> OS files.Once its thru,type:CHKDSK C: /F Agree,type:EXIT Restart pc.
>
Do you speak like you write? Does anybody understand anything you say? >> Stay informed about: IE 6 Repair?? |
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External
Since: Apr 20, 2006
Posts: 60
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(Msg. 5) Posted: Wed Feb 06, 2008 6:34 pm
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Cannot access Int. Exp. means, a message says this page cannot be displayed.
The other error messages are my #1 an #2.
My friend is a novice in PC, and has told me he has not kept up with patches.
He is running IE 6
His anti-virus is Mcafee and it is current.
"PA Bear [MS MVP]" wrote:
> What does "cannot access Internet Explorer" mean? Post any error messages
> in their entirety.
>
> Is the machine fully patched at Windows Update?
>
> Is it running IE6 or IE7? (I know, but please double-check.)
>
> What anti-virus application is installed? Is its subscription current?
> --
> IE-specific newsgroup:
> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>
>
> Jerry wrote:
> > My friend, in another state, uses a Dell installed Windows Xp, SP #2,
> > Media
> > Center Vision (I use Windows Me).
> >
> > I’m trying to help him with a problem. He cannot access Internet
> > Explorer. I told him to follow the steps in
> > http://support.microsoft.com/kb/318378 to repair IE 6 problems. When the
> > process asks him to enter a disc, he enters his Operating System Xp Media
> > Center disc. When he does, he has gotten two messages, at different
> > times.
> > #1 Files that are required for Windows to run properly must be copied to
> > the dll cache. Insert Windows Professional CD Rom.
> > #2 Files that are required for Windows to run properly have been replaced
> > by unrecognized versions. To maintain system stability, Windows must
> > restore the original versions of those files. Insert Windows Xp
> > Professional CD now.
> >
> > Now, the immediate confusion is in both messages, it says to insert Xp
> > Professional CD. First, that is not the version he is using and second,
> > he
> > does not have that disc.
> >
> > What should he do next? Remember, I do not use Xp so my familiarity with
> > it
> > is where it might me similar to Me. And, I am trying to help him via the
> > phone.
> >
> > Thanks,
> > Jerry
>
> >> Stay informed about: IE 6 Repair?? |
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External
Since: Dec 27, 2007
Posts: 40
|
(Msg. 6) Posted: Thu Feb 07, 2008 3:14 am
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
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Whatever version of XP he has he should put the disk in the drive.
XP may ask for the disk if you do something like change the language
settings or install or remove a windows component. Sometimes you need to
browse to the location of the file. The file name appears in the "File Name"
field.
IMHO, give up trying to help him on the phone. Since he is a novice you will
likely spend hours getting nowhere since you know nothing of XP and he
probably doesn't know what he is looking at. I speak from experience here.
Have him ask someone locally to look at the machine, unless he can get on
the internet and ask himself.
Probably not the solution you want, but it will save your sanity.
"Jerry" <Jerry.RemoveThis@discussions.microsoft.com> wrote in message
news:8A34A3AE-F3AC-43FB-A364-51D77B9A7562@microsoft.com...
> Cannot access Int. Exp. means, a message says this page cannot be
> displayed.
> The other error messages are my #1 an #2.
>
> My friend is a novice in PC, and has told me he has not kept up with
> patches.
>
> He is running IE 6
>
> His anti-virus is Mcafee and it is current.
>
> "PA Bear [MS MVP]" wrote:
>
>> What does "cannot access Internet Explorer" mean? Post any error
>> messages
>> in their entirety.
>>
>> Is the machine fully patched at Windows Update?
>>
>> Is it running IE6 or IE7? (I know, but please double-check.)
>>
>> What anti-virus application is installed? Is its subscription current?
>> --
>> IE-specific newsgroup:
>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general
>>
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>
>>
>> Jerry wrote:
>> > My friend, in another state, uses a Dell installed Windows Xp, SP #2,
>> > Media
>> > Center Vision (I use Windows Me).
>> >
>> > Iâ?Tm trying to help him with a problem. He cannot access Internet
>> > Explorer. I told him to follow the steps in
>> > http://support.microsoft.com/kb/318378 to repair IE 6 problems. When
>> > the
>> > process asks him to enter a disc, he enters his Operating System Xp
>> > Media
>> > Center disc. When he does, he has gotten two messages, at different
>> > times.
>> > #1 Files that are required for Windows to run properly must be copied
>> > to
>> > the dll cache. Insert Windows Professional CD Rom.
>> > #2 Files that are required for Windows to run properly have been
>> > replaced
>> > by unrecognized versions. To maintain system stability, Windows must
>> > restore the original versions of those files. Insert Windows Xp
>> > Professional CD now.
>> >
>> > Now, the immediate confusion is in both messages, it says to insert Xp
>> > Professional CD. First, that is not the version he is using and
>> > second,
>> > he
>> > does not have that disc.
>> >
>> > What should he do next? Remember, I do not use Xp so my familiarity
>> > with
>> > it
>> > is where it might me similar to Me. And, I am trying to help him via
>> > the
>> > phone.
>> >
>> > Thanks,
>> > Jerry
>>
>> >> Stay informed about: IE 6 Repair?? |
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External
Since: Jan 03, 2008
Posts: 141
|
(Msg. 7) Posted: Thu Feb 07, 2008 11:54 am
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
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Repairing or reinstalling IE isn't going to help.
Send him the following:
Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.
Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Jerry wrote:
> Cannot access Int. Exp. means, a message says this page cannot be
> displayed.
> The other error messages are my #1 an #2.
>
> My friend is a novice in PC, and has told me he has not kept up with
> patches.
>
> He is running IE 6
>
> His anti-virus is Mcafee and it is current.
>
> "PA Bear [MS MVP]" wrote:
>> What does "cannot access Internet Explorer" mean? Post any error
>> messages
>> in their entirety.
>>
>> Is the machine fully patched at Windows Update?
>>
>> Is it running IE6 or IE7? (I know, but please double-check.)
>>
>> What anti-virus application is installed? Is its subscription current?
>> --
>> Jerry wrote:
>>> My friend, in another state, uses a Dell installed Windows Xp, SP #2,
>>> Media
>>> Center Vision (I use Windows Me).
>>>
>>> I’m trying to help him with a problem. He cannot access Internet
>>> Explorer. I told him to follow the steps in
>>> http://support.microsoft.com/kb/318378 to repair IE 6 problems. When
>>> the
>>> process asks him to enter a disc, he enters his Operating System Xp
>>> Media
>>> Center disc. When he does, he has gotten two messages, at different
>>> times.
>>> #1 Files that are required for Windows to run properly must be copied
>>> to
>>> the dll cache. Insert Windows Professional CD Rom.
>>> #2 Files that are required for Windows to run properly have been
>>> replaced
>>> by unrecognized versions. To maintain system stability, Windows must
>>> restore the original versions of those files. Insert Windows Xp
>>> Professional CD now.
>>>
>>> Now, the immediate confusion is in both messages, it says to insert Xp
>>> Professional CD. First, that is not the version he is using and second,
>>> he
>>> does not have that disc.
>>>
>>> What should he do next? Remember, I do not use Xp so my familiarity
>>> with
>>> it
>>> is where it might me similar to Me. And, I am trying to help him via
>>> the
>>> phone.
>>>
>>> Thanks,
>>> Jerry >> Stay informed about: IE 6 Repair?? |
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External
Since: Apr 20, 2006
Posts: 60
|
(Msg. 8) Posted: Thu Feb 07, 2008 11:54 am
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
|
Thanks for your detailed response. I am assuming you might think the message
to ask for the Professional Xp disc is caused by a hijack issue. I can tell
you my friend is not good on checking for updates and virus issues. So, I am
going to try and help him go through these checks and see what develops.
Your comment about his problem is not an IE repair issue was important to
hear.
Thanks,
Jerry
"PA Bear [MS MVP]" wrote:
> Repairing or reinstalling IE isn't going to help.
>
> Send him the following:
>
> Run a /thorough/ check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html,
> http://forums.subratam.org/index.php?showforum=7,
> http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
> analysis, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Jerry wrote:
> > Cannot access Int. Exp. means, a message says this page cannot be
> > displayed.
> > The other error messages are my #1 an #2.
> >
> > My friend is a novice in PC, and has told me he has not kept up with
> > patches.
> >
> > He is running IE 6
> >
> > His anti-virus is Mcafee and it is current.
> >
> > "PA Bear [MS MVP]" wrote:
> >> What does "cannot access Internet Explorer" mean? Post any error
> >> messages
> >> in their entirety.
> >>
> >> Is the machine fully patched at Windows Update?
> >>
> >> Is it running IE6 or IE7? (I know, but please double-check.)
> >>
> >> What anti-virus application is installed? Is its subscription current?
> >> --
> >> Jerry wrote:
> >>> My friend, in another state, uses a Dell installed Windows Xp, SP #2,
> >>> Media
> >>> Center Vision (I use Windows Me).
> >>>
> >>> I’m trying to help him with a problem. He cannot access Internet
> >>> Explorer. I told him to follow the steps in
> >>> http://support.microsoft.com/kb/318378 to repair IE 6 problems. When
> >>> the
> >>> process asks him to enter a disc, he enters his Operating System Xp
> >>> Media
> >>> Center disc. When he does, he has gotten two messages, at different
> >>> times.
> >>> #1 Files that are required for Windows to run properly must be copied
> >>> to
> >>> the dll cache. Insert Windows Professional CD Rom.
> >>> #2 Files that are required for Windows to run properly have been
> >>> replaced
> >>> by unrecognized versions. To maintain system stability, Windows must
> >>> restore the original versions of those files. Insert Windows Xp
> >>> Professional CD now.
> >>>
> >>> Now, the immediate confusion is in both messages, it says to insert Xp
> >>> Professional CD. First, that is not the version he is using and second,
> >>> he
> >>> does not have that disc.
> >>>
> >>> What should he do next? Remember, I do not use Xp so my familiarity
> >>> with
> >>> it
> >>> is where it might me similar to Me. And, I am trying to help him via
> >>> the
> >>> phone.
> >>>
> >>> Thanks,
> >>> Jerry
>
> >> Stay informed about: IE 6 Repair?? |
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| Back to top |
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| |
External
Since: Jan 03, 2008
Posts: 141
|
(Msg. 9) Posted: Thu Feb 07, 2008 9:00 pm
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
|
|
|
When to flatten & reinstall
http://aumha.net/viewtopic.php?t=28580
--
~PA Bear
Jerry wrote:
> Thanks for your detailed response. I am assuming you might think the
> message to ask for the Professional Xp disc is caused by a hijack issue.
> I
> can tell you my friend is not good on checking for updates and virus
> issues. So, I am going to try and help him go through these checks and
> see
> what develops. Your comment about his problem is not an IE repair issue
> was
> important to hear.
>
> Thanks,
> Jerry
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Repairing or reinstalling IE isn't going to help.
>>
>> Send him the following:
>>
>> Run a /thorough/ check for hijackware, including posting your hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html,
>> http://forums.subratam.org/index.php?showforum=7,
>> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>> expert
>> analysis, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Jerry wrote:
>>> Cannot access Int. Exp. means, a message says this page cannot be
>>> displayed.
>>> The other error messages are my #1 an #2.
>>>
>>> My friend is a novice in PC, and has told me he has not kept up with
>>> patches.
>>>
>>> He is running IE 6
>>>
>>> His anti-virus is Mcafee and it is current.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> What does "cannot access Internet Explorer" mean? Post any error
>>>> messages
>>>> in their entirety.
>>>>
>>>> Is the machine fully patched at Windows Update?
>>>>
>>>> Is it running IE6 or IE7? (I know, but please double-check.)
>>>>
>>>> What anti-virus application is installed? Is its subscription current?
>>>> --
>>>> Jerry wrote:
>>>>> My friend, in another state, uses a Dell installed Windows Xp, SP #2,
>>>>> Media
>>>>> Center Vision (I use Windows Me).
>>>>>
>>>>> I’m trying to help him with a problem. He cannot
>>>>> access Internet Explorer. I told him to follow the steps in
>>>>> http://support.microsoft.com/kb/318378 to repair IE 6 problems. When
>>>>> the
>>>>> process asks him to enter a disc, he enters his Operating System Xp
>>>>> Media
>>>>> Center disc. When he does, he has gotten two messages, at different
>>>>> times.
>>>>> #1 Files that are required for Windows to run properly must be copied
>>>>> to
>>>>> the dll cache. Insert Windows Professional CD Rom.
>>>>> #2 Files that are required for Windows to run properly have been
>>>>> replaced
>>>>> by unrecognized versions. To maintain system stability, Windows must
>>>>> restore the original versions of those files. Insert Windows Xp
>>>>> Professional CD now.
>>>>>
>>>>> Now, the immediate confusion is in both messages, it says to insert Xp
>>>>> Professional CD. First, that is not the version he is using and
>>>>> second,
>>>>> he
>>>>> does not have that disc.
>>>>>
>>>>> What should he do next? Remember, I do not use Xp so my familiarity
>>>>> with
>>>>> it
>>>>> is where it might me similar to Me. And, I am trying to help him via
>>>>> the
>>>>> phone.
>>>>>
>>>>> Thanks,
>>>>> Jerry >> Stay informed about: IE 6 Repair?? |
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External
Since: Apr 20, 2006
Posts: 60
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(Msg. 10) Posted: Fri Feb 08, 2008 12:41 pm
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Hello again -
I am afraid, but I have a little egg on my face. I just found out that my
friend now thinks he has Int. Exp. 7. I am asking him to check again. I
asked him to check his Add/Remove list to see what is listed. Is there
another way to check?
If he does have I.E. 7, is there another suggestion to fix his problem?
Also, I asked him to tell me exactly what his error message says. It says,
"Internet Explorer cannot display this web page."
Jerry
"PA Bear [MS MVP]" wrote:
> When to flatten & reinstall
> http://aumha.net/viewtopic.php?t=28580
> --
> ~PA Bear
>
> Jerry wrote:
> > Thanks for your detailed response. I am assuming you might think the
> > message to ask for the Professional Xp disc is caused by a hijack issue.
> > I
> > can tell you my friend is not good on checking for updates and virus
> > issues. So, I am going to try and help him go through these checks and
> > see
> > what develops. Your comment about his problem is not an IE repair issue
> > was
> > important to hear.
> >
> > Thanks,
> > Jerry
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Repairing or reinstalling IE isn't going to help.
> >>
> >> Send him the following:
> >>
> >> Run a /thorough/ check for hijackware, including posting your hijackthis
> >> log to an appropriate forum.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://aumha.net/viewtopic.php?t=5878
> >> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://defendingyourmachine2.blogspot.com/
> >> http://www.elephantboycomputers.com/page2.html#Removing_Malware
> >>
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> >> It will help you to both identify and remove any hijackware/spyware with
> >> assistance from an expert. **Post your log to
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://castlecops.com/forum67.html,
> >> http://forums.subratam.org/index.php?showforum=7,
> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
> >> expert
> >> analysis, not here.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> Jerry wrote:
> >>> Cannot access Int. Exp. means, a message says this page cannot be
> >>> displayed.
> >>> The other error messages are my #1 an #2.
> >>>
> >>> My friend is a novice in PC, and has told me he has not kept up with
> >>> patches.
> >>>
> >>> He is running IE 6
> >>>
> >>> His anti-virus is Mcafee and it is current.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> What does "cannot access Internet Explorer" mean? Post any error
> >>>> messages
> >>>> in their entirety.
> >>>>
> >>>> Is the machine fully patched at Windows Update?
> >>>>
> >>>> Is it running IE6 or IE7? (I know, but please double-check.)
> >>>>
> >>>> What anti-virus application is installed? Is its subscription current?
> >>>> --
> >>>> Jerry wrote:
> >>>>> My friend, in another state, uses a Dell installed Windows Xp, SP #2,
> >>>>> Media
> >>>>> Center Vision (I use Windows Me).
> >>>>>
> >>>>> I’m trying to help him with a problem. He cannot
> >>>>> access Internet Explorer. I told him to follow the steps in
> >>>>> http://support.microsoft.com/kb/318378 to repair IE 6 problems. When
> >>>>> the
> >>>>> process asks him to enter a disc, he enters his Operating System Xp
> >>>>> Media
> >>>>> Center disc. When he does, he has gotten two messages, at different
> >>>>> times.
> >>>>> #1 Files that are required for Windows to run properly must be copied
> >>>>> to
> >>>>> the dll cache. Insert Windows Professional CD Rom.
> >>>>> #2 Files that are required for Windows to run properly have been
> >>>>> replaced
> >>>>> by unrecognized versions. To maintain system stability, Windows must
> >>>>> restore the original versions of those files. Insert Windows Xp
> >>>>> Professional CD now.
> >>>>>
> >>>>> Now, the immediate confusion is in both messages, it says to insert Xp
> >>>>> Professional CD. First, that is not the version he is using and
> >>>>> second,
> >>>>> he
> >>>>> does not have that disc.
> >>>>>
> >>>>> What should he do next? Remember, I do not use Xp so my familiarity
> >>>>> with
> >>>>> it
> >>>>> is where it might me similar to Me. And, I am trying to help him via
> >>>>> the
> >>>>> phone.
> >>>>>
> >>>>> Thanks,
> >>>>> Jerry
>
> >> Stay informed about: IE 6 Repair?? |
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External
Since: May 22, 2007
Posts: 750
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(Msg. 11) Posted: Fri Feb 08, 2008 3:52 pm
Post subject: Re: IE 6 Repair?? Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Open IE and click on help for IE level.
"Jerry" <Jerry DeleteThis @discussions.microsoft.com> wrote in message
news:EF310A5C-28D8-40E4-86E1-5BFD9D6FCA0E@microsoft.com...
> Hello again -
>
> I am afraid, but I have a little egg on my face. I just found out that my
> friend now thinks he has Int. Exp. 7. I am asking him to check again. I
> asked him to check his Add/Remove list to see what is listed. Is there
> another way to check?
>
> If he does have I.E. 7, is there another suggestion to fix his problem?
> Also, I asked him to tell me exactly what his error message says. It
> says,
> "Internet Explorer cannot display this web page."
>
> Jerry
>
> "PA Bear [MS MVP]" wrote:
>
>> When to flatten & reinstall
>> http://aumha.net/viewtopic.php?t=28580
>> --
>> ~PA Bear
>>
>> Jerry wrote:
>> > Thanks for your detailed response. I am assuming you might think the
>> > message to ask for the Professional Xp disc is caused by a hijack
>> > issue.
>> > I
>> > can tell you my friend is not good on checking for updates and virus
>> > issues. So, I am going to try and help him go through these checks and
>> > see
>> > what develops. Your comment about his problem is not an IE repair issue
>> > was
>> > important to hear.
>> >
>> > Thanks,
>> > Jerry
>> >
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >
>> >> Repairing or reinstalling IE isn't going to help.
>> >>
>> >> Send him the following:
>> >>
>> >> Run a /thorough/ check for hijackware, including posting your
>> >> hijackthis
>> >> log to an appropriate forum.
>> >>
>> >> Checking for/Help with Hijackware
>> >> http://aumha.org/a/parasite.htm
>> >> http://aumha.org/a/quickfix.htm
>> >> http://aumha.net/viewtopic.php?t=5878
>> >> http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
>> >> http://mvps.org/winhelp2002/unwanted.htm
>> >> http://inetexplorer.mvps.org/data/prevention.htm
>> >> http://inetexplorer.mvps.org/tshoot.html
>> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> >> http://defendingyourmachine2.blogspot.com/
>> >> http://www.elephantboycomputers.com/page2.html#Removing_Malware
>> >>
>> >> When all else fails, HijackThis v2.0.2
>> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to
>> >> use.
>> >> It will help you to both identify and remove any hijackware/spyware
>> >> with
>> >> assistance from an expert. **Post your log to
>> >> http://forums.spybot.info/forumdisplay.php?f=22,
>> >> http://castlecops.com/forum67.html,
>> >> http://forums.subratam.org/index.php?showforum=7,
>> >> http://aumha.net/viewforum.php?f=30, or other appropriate forums for
>> >> expert
>> >> analysis, not here.**
>> >>
>> >> If the procedures look too complex - and there is no shame in
>> >> admitting
>> >> this isn't your cup of tea - take the machine to a local, reputable
>> >> and
>> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> >> --
>> >> ~Robear Dyer (PA Bear)
>> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> >> AumHa VSOP & Admin http://aumha.net
>> >> DTS-L http://dts-l.net/
>> >>
>> >> Jerry wrote:
>> >>> Cannot access Int. Exp. means, a message says this page cannot be
>> >>> displayed.
>> >>> The other error messages are my #1 an #2.
>> >>>
>> >>> My friend is a novice in PC, and has told me he has not kept up with
>> >>> patches.
>> >>>
>> >>> He is running IE 6
>> >>>
>> >>> His anti-virus is Mcafee and it is current.
>> >>>
>> >>> "PA Bear [MS MVP]" wrote:
>> >>>> What does "cannot access Internet Explorer" mean? Post any error
>> >>>> messages
>> >>>> in their entirety.
>> >>>>
>> >>>> Is the machine fully patched at Windows Update?
>> >>>>
>> >>>> Is it running IE6 or IE7? (I know, but please double-check.)
>> >>>>
>> >>>> What anti-virus application is installed? Is its subscription
>> >>>> current?
>> >>>> --
>> >>>> Jerry wrote:
>> >>>>> My friend, in another state, uses a Dell installed Windows Xp, SP
>> >>>>> #2,
>> >>>>> Media
>> >>>>> Center Vision (I use Windows Me).
>> >>>>>
>> >>>>> IÃf¢ââ?s‰â?z¢m trying to help him with a problem. He cannot
>> >>>>> access Internet Explorer. I told him to follow the steps in
>> >>>>> http://support.microsoft.com/kb/318378 to repair IE 6 problems.
>> >>>>> When
>> >>>>> the
>> >>>>> process asks him to enter a disc, he enters his Operating System Xp
>> >>>>> Media
>> >>>>> Center disc. When he does, he has gotten two messages, at
>> >>>>> different
>> >>>>> times.
>> >>>>> #1 Files that are required for Windows to run properly must be
>> >>>>> copied
>> >>>>> to
>> >>>>> the dll cache. Insert Windows Professional CD Rom.
>> >>>>> #2 Files that are required for Windows to run properly have been
>> >>>>> replaced
>> >>>>> by unrecognized versions. To maintain system stability, Windows
>> >>>>> must
>> >>>>> restore the original versions of those files. Insert Windows Xp
>> >>>>> Professional CD now.
>> >>>>>
>> >>>>> Now, the immediate confusion is in both messages, it says to insert
>> >>>>> Xp
>> >>>>> Professional CD. First, that is not the version he is using and
>> >>>>> second,
>> >>>>> he
>> >>>>> does not have that disc.
>> >>>>>
>> >>>>> What should he do next? Remember, I do not use Xp so my
>> >>>>> familiarity
>> >>>>> with
>> >>>>> it
>> >>>>> is where it might me similar to Me. And, I am trying to help him
>> >>>>> via
>> >>>>> the
>> >>>>> phone.
>> >>>>>
>> >>>>> Thanks,
>> >>>>> Jerry
>>
>> >> Stay informed about: IE 6 Repair?? |
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