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Weaves

External


Since: May 07, 2007
Posts: 2



(Msg. 1) Posted: Mon May 07, 2007 2:31 pm
Post subject: Recognizing Devices in USB2 Ports
Archived from groups: microsoft>public>windowsxp>general (more info?)
I can not get my computer (running XP) to recognize my Seagate external hard
drive. I get a message that says an unknown device is plugged into one of
the USB ports. Help, please.
--
Sincerely,

The Weaves

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R. McCarty1

External


Since: May 25, 2004
Posts: 821



(Msg. 2) Posted: Mon May 07, 2007 6:09 pm
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Does the Seagate drive unit have an external power source ( AC to
DC converter ) or does the drive get it's power from the USB socket.
(Self-Powered) Confused

Normally, a USB device reports it's VID (Vendor ID) string to XP
and that allows the OS to properly identify and load a driver. It's not
normal for windows to identify the drive as an unknown device.

In some cases it's beneficial to update the "Chipset" driver package
for your motherboard. These are system level drivers that might help
XP to properly enumerate the Seagate.

"Weaves" <Weaves RemoveThis @discussions.microsoft.com> wrote in message
news:B825766A-EC6F-42A7-869B-9CDD3CE10EAA@microsoft.com...
>I can not get my computer (running XP) to recognize my Seagate external
>hard
> drive. I get a message that says an unknown device is plugged into one of
> the USB ports. Help, please.
> --
> Sincerely,
>
> The Weaves

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Weaves

External


Since: May 07, 2007
Posts: 2



(Msg. 3) Posted: Mon May 07, 2007 6:38 pm
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
My Seagate has a separate power supply from the computer. Interestingly, I
am having the same problem with my wife's digital camera, which she can plug
into her laptop and get recognized.

I am suspecting some software protection issue with my computer.

Any thoughts?
--
Sincerely,

The Weaves


"R. McCarty" wrote:

> Does the Seagate drive unit have an external power source ( AC to
> DC converter ) or does the drive get it's power from the USB socket.
> (Self-Powered) Confused
>
> Normally, a USB device reports it's VID (Vendor ID) string to XP
> and that allows the OS to properly identify and load a driver. It's not
> normal for windows to identify the drive as an unknown device.
>
> In some cases it's beneficial to update the "Chipset" driver package
> for your motherboard. These are system level drivers that might help
> XP to properly enumerate the Seagate.
>
> "Weaves" <Weaves DeleteThis @discussions.microsoft.com> wrote in message
> news:B825766A-EC6F-42A7-869B-9CDD3CE10EAA@microsoft.com...
> >I can not get my computer (running XP) to recognize my Seagate external
> >hard
> > drive. I get a message that says an unknown device is plugged into one of
> > the USB ports. Help, please.
> > --
> > Sincerely,
> >
> > The Weaves
>
>
>
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GHalleck

External


Since: Jun 27, 2004
Posts: 417



(Msg. 4) Posted: Mon May 07, 2007 9:31 pm
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Weaves wrote:

> My Seagate has a separate power supply from the computer. Interestingly, I
> am having the same problem with my wife's digital camera, which she can plug
> into her laptop and get recognized.
>
> I am suspecting some software protection issue with my computer.
>
> Any thoughts?

In both instances, locate and read the manual. Alternately, visit the
websites for Seagate and the camera and read through the FAQ's.
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Rock

External


Since: Sep 04, 2006
Posts: 3096



(Msg. 5) Posted: Tue May 08, 2007 12:00 am
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Weaves" <Weaves RemoveThis @discussions.microsoft.com> wrote
>I can not get my computer (running XP) to recognize my Seagate external
>hard
> drive. I get a message that says an unknown device is plugged into one of
> the USB ports. Help, please.

Troubleshooting for USB Drives
http://www.uwe-sieber.de/usbtrouble_e.html

General USB troubleshooting in Windows XP
http://support.microsoft.com/?kbid=310575

--
Rock [MS-MVP User/Shell]
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Rock

External


Since: Sep 04, 2006
Posts: 3096



(Msg. 6) Posted: Tue May 08, 2007 4:39 pm
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"Weaves" wrote
> The process of "removing and reinstalling all of the USB controllers"
> worked.
> My external hard drive is now recognized. Thanks to all.

<snip>

Great, glad I could help and thanks for posting back.

--
Rock [MS-MVP User/Shell]
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Rock

External


Since: Sep 04, 2006
Posts: 3096



(Msg. 7) Posted: Sat Jun 02, 2007 5:56 pm
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
"spitfire" <spitfire DeleteThis @discussions.microsoft.com> wrote
> Rock, I'm having the same problem as Weaves. I read his response to you
> saying he removed and reinstalled all of the USB controllers and it
> worked. I
> went to the two sites you gave him but I did not find the process for
> removing and reinstalling the USB controllers. Where do I go?

> "Rock" wrote:
>
>> "Weaves" <Weaves DeleteThis @discussions.microsoft.com> wrote
>> >I can not get my computer (running XP) to recognize my Seagate external
>> >hard
>> > drive. I get a message that says an unknown device is plugged into one
>> > of
>> > the USB ports. Help, please.
>>
>> Troubleshooting for USB Drives
>> http://www.uwe-sieber.de/usbtrouble_e.html
>>
>> General USB troubleshooting in Windows XP
>> http://support.microsoft.com/?kbid=310575

You must have overlooked it. It's in the article on General USB
troubleshooting in Windows XP.

--
Rock [MS-MVP User/Shell]
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cr8tvt

External


Since: Feb 06, 2008
Posts: 1



(Msg. 8) Posted: Wed Feb 06, 2008 10:51 am
Post subject: Re: Recognizing Devices in USB2 Ports [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
do you need any external cds or software - or are these already on the hard
drive?
(hitting uninstall always scares me . . . ) -
and thanks for the simple straight answer -

"mikeyhsd" wrote:

> its really simple,
> open Device Manager.
> scroll down to the USB section.
> right click on each USB Hub and select UNINSTALL.
>
> best to power down the computer , wait 3-5 minutes.
> power up and allow it to find an install the usb ports again.
>
> no real need to visit a web site unless to give someone click count.
>
>
>
> mikeyhsd.DeleteThis@comcast.net
>
>
>
> "spitfire" <spitfire.DeleteThis@discussions.microsoft.com> wrote in message news:241AB571-D6EB-4311-AFE4-93982B706864@microsoft.com...
> Rock, I'm having the same problem as Weaves. I read his response to you
> saying he removed and reinstalled all of the USB controllers and it worked. I
> went to the two sites you gave him but I did not find the process for
> removing and reinstalling the USB controllers. Where do I go?
> --
> human torch''s girlfriend Smile
>
>
> "Rock" wrote:
>
> > "Weaves" <Weaves.DeleteThis@discussions.microsoft.com> wrote
> > >I can not get my computer (running XP) to recognize my Seagate external
> > >hard
> > > drive. I get a message that says an unknown device is plugged into one of
> > > the USB ports. Help, please.
> >
> > Troubleshooting for USB Drives
> > http://www.uwe-sieber.de/usbtrouble_e.html
> >
> > General USB troubleshooting in Windows XP
> > http://support.microsoft.com/?kbid=310575
> >
> > --
> > Rock [MS-MVP User/Shell]
> >
> >
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