Problem with Remote Assistance

I am attempting to use the Remote Assistance feature of Messenger Live
version 8.1 and am running in difficulties. I did an initial test on my own
home network and was able to access the desktop of my second machine.

I need to access computer B (in another state) from computer A (my machine).
When A attempts to access B, the connect for Remote Assistance never
completes. It just says attempting to connect. However B can access A's
desktop. I assumed it was a firewall issue on B's machine, but when we
disabled the firewall completely, A still could not access B's desktop.

Both computers are running Windows XP SP2 with Windows Live Messenger 8.1.
Both machines are using a DSL connection. Any ideas or suggestions on how
to make the remote assistance work properly?

--
Long Shadows

Hello,

Not a solution, but you can avoid using Remote Assistance (its a pain with
firewalls) and use the free Crossloop instead
http://www.crossloop.com

--
Singapore Website Design
http://www.bootstrike.com/Webdesign/
Singapore Web Hosting
http://www.bootstrike.com/WinXP/faq.html
Windows XP FAQ

"Long Shadows" <LongShadows.RemoveThis@discussions.microsoft.com> wrote in message
news:0888424C-881D-405F-89CB-89109037B328@microsoft.com...
>I am attempting to use the Remote Assistance feature of Messenger Live
> version 8.1 and am running in difficulties. I did an initial test on my
> own
> home network and was able to access the desktop of my second machine.
>
> I need to access computer B (in another state) from computer A (my
> machine).
> When A attempts to access B, the connect for Remote Assistance never
> completes. It just says attempting to connect. However B can access A's
> desktop. I assumed it was a firewall issue on B's machine, but when we
> disabled the firewall completely, A still could not access B's desktop.
>
> Both computers are running Windows XP SP2 with Windows Live Messenger 8.1.
> Both machines are using a DSL connection. Any ideas or suggestions on
> how
> to make the remote assistance work properly?
>
> --
> Long Shadows