Print spooler hangs when trying to print from a shared print

Hello,

Before i describe my problem, here is my setup:

printerA = HP laserjet 1022n (builtin print server)
PrinterB = HP laserjet 3330 (builtin print server)
ServerA = Windows 2003 Server (domain controller)
ServerB = Windows xp pro sp2 (member of domain ABC)
ClientA = Windows xp pro sp2 (member of domain ABC)
UserA = Domain user. Each time userA logs onto clientA, a script is run that
maps the shared printers on serverB.

I have a problem with two printers, prinerA and PrinterB. Both printers are
installed through network on serverB. Both printers have an ip adress each.

I can print without any problems from the serverB through both printers as
long as they are not shared. I can also print out without any problem when
the printers are shared BUT when no domain users are logged on.

When a userA logs onto ClientA, both printers are mapped correct. I can see
them in the "printers and faxes". However when you try to print something or
try to access the printer properties, nothing happens on the clientA. At the
same time the service "print spooler" on the serverB hangs. This leads to
explorer hanging on serverB also. The only thing i can do is to manage the
serverB through serverA(active directory) and stop the spooler service. After
this serverB gets normal again.

I have tried to disable the script and map the shared printers manually. The
same thing happens. The error in the event viewer is as following:

"Timeout (30000 milliseconds) waiting for a transaction response from the
spooler service"

I hope somebody can help on this one, as this is very important to me.

Are you using HP Standard TCP/IP Port or the TCP/IP port shipped in Windows?

It sounds like max CPU utilization by the spooler service on ServerB.

Have you uninstalled / reinstalled the printers and drivers already?

The eventlog error is from ServerB, correct?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"MR80" <MR80 DeleteThis @discussions.microsoft.com> wrote in message
news:994C26B7-CE5E-4183-8B50-B7D1BD56DB4D@microsoft.com...
> Hello,
>
> Before i describe my problem, here is my setup:
>
> printerA = HP laserjet 1022n (builtin print server)
> PrinterB = HP laserjet 3330 (builtin print server)
> ServerA = Windows 2003 Server (domain controller)
> ServerB = Windows xp pro sp2 (member of domain ABC)
> ClientA = Windows xp pro sp2 (member of domain ABC)
> UserA = Domain user. Each time userA logs onto clientA, a script is run
> that
> maps the shared printers on serverB.
>
> I have a problem with two printers, prinerA and PrinterB. Both printers
> are
> installed through network on serverB. Both printers have an ip adress
> each.
>
> I can print without any problems from the serverB through both printers as
> long as they are not shared. I can also print out without any problem when
> the printers are shared BUT when no domain users are logged on.
>
> When a userA logs onto ClientA, both printers are mapped correct. I can
> see
> them in the "printers and faxes". However when you try to print something
> or
> try to access the printer properties, nothing happens on the clientA. At
> the
> same time the service "print spooler" on the serverB hangs. This leads to
> explorer hanging on serverB also. The only thing i can do is to manage the
> serverB through serverA(active directory) and stop the spooler service.
> After
> this serverB gets normal again.
>
> I have tried to disable the script and map the shared printers manually.
> The
> same thing happens. The error in the event viewer is as following:
>
> "Timeout (30000 milliseconds) waiting for a transaction response from the
> spooler service"
>
> I hope somebody can help on this one, as this is very important to me.