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External
Since: Mar 21, 2007
Posts: 1
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(Msg. 1) Posted: Wed Mar 21, 2007 9:58 am
Post subject: Microsoft Natural Ergonomic Keyboard 4000 doesn't work
Archived from groups: microsoft>public>windowsxp>hardware (more info?)
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I recently purchased a Microsoft Natural Ergonomic Keyboard 4000 to
use at work (on a Dell Dimension 2400 PC). I followed the
instrunctions and tried to install it, and it does not work. A pop-up
appears when I plug it in, but after trying to find drivers (on the
net, and locally) it ends with a "could not install" message, saying
it could not find the drivers. It also seems to have left a ghost "USB
Device" floating around in my Device Manager.
Microsoft products not being compatible? Inconceivable!
I've tried the following:
Looked in BIOS on boot for some USB options that I need to set. None
found. USB is on, and that is about the only BIOS option.
Deleted all of my USB devices and hubs, rebooted, reinstalled them,
and tried again. No luck.
Installed the latest Intellesence pro (5.3) software package off the
web, then installed the keyboard.
Installed the keyboard, and tried to specify the Intellesence CD as
the place to get drivers from (didn't work)
Searched Dell's website for motherboard or USB driver updates (none
found that looked relevant)
Can anyone help me out here? Has anyone else run into this problem? |
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External
Since: Mar 21, 2007
Posts: 1
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(Msg. 2) Posted: Wed Mar 21, 2007 8:23 pm
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On 21 Mar 2007 09:58:09 -0700, jon.RemoveThis@industrialsomething.org selected
combat throttle and flew into a dogfight with:
>Looked in BIOS on boot for some USB options that I need to set. None
>found. USB is on, and that is about the only BIOS option.
In my BIOS, after enabling the USB ports, I set 'USB legacy support'.
However I don't think that's really necessary for Windows; the Windows
drivers should manage the keyboard.
>Installed the latest Intellesence pro (5.3) software package off the
>web, then installed the keyboard.
The driver I have installed is IntelliType Pro 5.30.606.0, not
Intellisence.
I didn't encounter any problems when installing.
--
Max Reheat (  ) - disengage Part Throttle Reheat to reply.
Let no straw go un-clutched. |
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External
Since: Jun 05, 2007
Posts: 2
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(Msg. 3) Posted: Tue Jun 05, 2007 7:26 pm
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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im having this same issue. Any resolution?
"Max Reheat <]###[=" wrote:
> On 21 Mar 2007 09:58:09 -0700, jon DeleteThis @industrialsomething.org selected
> combat throttle and flew into a dogfight with:
>
> >Looked in BIOS on boot for some USB options that I need to set. None
> >found. USB is on, and that is about the only BIOS option.
>
> In my BIOS, after enabling the USB ports, I set 'USB legacy support'.
> However I don't think that's really necessary for Windows; the Windows
> drivers should manage the keyboard.
>
> >Installed the latest Intellesence pro (5.3) software package off the
> >web, then installed the keyboard.
>
> The driver I have installed is IntelliType Pro 5.30.606.0, not
> Intellisence.
>
> I didn't encounter any problems when installing.
> --
> Max Reheat () - disengage Part Throttle Reheat to reply.
> Let no straw go un-clutched.
> >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Jun 06, 2007
Posts: 3
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(Msg. 4) Posted: Wed Jun 06, 2007 3:09 pm
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I'm experiencing this exact same thing. I've pulled (what little)
hair I have out trying to solve it. To avoid suggestions, here's what
I've done:
- Tried IntelliType Pro 5.2, 5.5, and 6.x software versions...every
time a "driver is not installed" for the device is what I'm left with
in Device Manager
- Delete all keys from the following registry trees:
HKLM\System\CurrentControlSet\Enum\HID
HKLM\System\CurrentControlSet\Enum\USB
- Tried connecting the keyboard via a PS/2 port
- Tried clearing the contents of "C:\Windows\System32\wbem\Repository"
and rebooting
Every other USB or PS/2 keyboard I connect works just fine. The
change on this system was a motherboard replacement. It was
unobtrusive enough that even a "Repair" of Windows XP SP2 (32-bit) was
unnecessary. It booted the first time, and, I've already uninstalled/
installed the new motherboard drivers... >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Jun 06, 2007
Posts: 3
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(Msg. 5) Posted: Wed Jun 06, 2007 3:09 pm
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Jun 6, 12:49 pm, cpuh... DeleteThis @gmail.com wrote:
> I'm experiencing this exact same thing. I've pulled (what little)
> hair I have out trying to solve it. To avoid suggestions, here's what
> I've done:
>
> - Tried IntelliType Pro 5.2, 5.5, and 6.x software versions...every
> time a "driver is not installed" for the device is what I'm left with
> in Device Manager
> - Delete all keys from the following registry trees:
>
> HKLM\System\CurrentControlSet\Enum\HID
> HKLM\System\CurrentControlSet\Enum\USB
>
> - Tried connecting the keyboard via a PS/2 port
> - Tried clearing the contents of "C:\Windows\System32\wbem\Repository"
> and rebooting
>
> Every other USB or PS/2 keyboard I connect works just fine. The
> change on this system was a motherboard replacement. It was
> unobtrusive enough that even a "Repair" of Windows XP SP2 (32-bit) was
> unnecessary. It booted the first time, and, I've already uninstalled/
> installed the new motherboard drivers...
To clarify, to avoid repeat suggestions...sorry, I'd love non-repeat
suggestions!  >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Jun 05, 2007
Posts: 2
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(Msg. 6) Posted: Thu Jun 07, 2007 8:30 pm
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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in addition to all those things, here are some other things ive done:
1) tried the keyboard on another XP based computer. it works on that
computer.
2) plugged other hardware into that USB port. they work just fine.
BTW - im using an MSI P6N Platinum mobo (nvidia 650i chipset w/ BIOS 1.2)
and XP Pro. also, some folks at a tech forum i frequent have told me this
keyboard WILL NOT work in a PS/2 port at all. thats why it doesnt come with
a USB >> PS/2 adaptor, but i have no way to check that. >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Jul 12, 2007
Posts: 1
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(Msg. 7) Posted: Thu Jul 12, 2007 9:10 am
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Jun 6, 10:49 am, cpuh... RemoveThis @gmail.com wrote:
> I'm experiencing this exact same thing. I've pulled (what little)
> hair I have out trying to solve it. To avoid suggestions, here's what
> I've done:
>
> - Tried IntelliType Pro 5.2, 5.5, and 6.x software versions...every
> time a "driver is not installed" for the device is what I'm left with
> in Device Manager
> - Delete all keys from the following registry trees:
> hi ,I have the same problem I love the 4000 keyboard but it wont work with my USB in my computer is there any resolve for this problem and why does microsoft sell this stuff and it wont work man this board looks good can some one help.assin
> HKLM\System\CurrentControlSet\Enum\HID
> HKLM\System\CurrentControlSet\Enum\USB
>
> - Tried connecting the keyboard via a PS/2 port
> - Tried clearing the contents of "C:\Windows\System32\wbem\Repository"
> and rebooting
>
> Every other USB or PS/2 keyboard I connect works just fine. The
> change on this system was a motherboard replacement. It was
> unobtrusive enough that even a "Repair" of Windows XP SP2 (32-bit) was
> unnecessary. It booted the first time, and, I've already uninstalled/
> installed the new motherboard drivers... >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Jun 06, 2007
Posts: 3
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(Msg. 8) Posted: Fri Jul 13, 2007 6:17 pm
Post subject: Re: Microsoft Natural Ergonomic Keyboard 4000 doesn't work [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Jul 12, 11:10 am, john.as... DeleteThis @gmail.com wrote:
> > hi ,I have the same problem I love the4000keyboardbut it wont work with my USB in my computer is there any resolve for this problem and why doesmicrosoftsell this stuff and it wont work man this board looks good can some one help.assin
I've never found a resolution to the issue. I'll likely just end up
reinstalling Windows for my user that is having the problem...
In my wildest nightmares I would never have imagined needing to
reinstall an OS to make a keyboard work. >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Jun 18, 2008
Posts: 54
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(Msg. 9) Posted: Mon Jul 21, 2008 8:18 pm
Post subject: Re: I fixed it! [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Mike Roberts wrote:
> I was having the same problem, first delete any keyboard software that might be on your computer, I had logitech's set point software on my computer, then I restarted. When the little "found new hardware" popped up, I put in the CD came with the keyboard. When that pops up all you have to do is stick the CD in the computer, don't press next, let the computer do its thing. After that it worked great!
Would be nice if we knew what you were referring to, rather than having
to deduce it from your message.
Glad you got it. >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Apr 19, 2008
Posts: 39
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(Msg. 10) Posted: Mon Jul 21, 2008 8:36 pm
Post subject: Re: I fixed it! [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Big_Al wrote:
> Mike Roberts wrote:
>> I was having the same problem, first delete any keyboard software that might be on your computer, I had logitech's set point software on my computer, then I restarted. When the little "found new hardware" popped up, I put in the CD came with the keyboard. When that pops up all you have to do is stick the CD in the computer, don't press next, let the computer do its thing. After that it worked great!
>
> Would be nice if we knew what you were referring to, rather than having
> to deduce it from your message.
>
> Glad you got it.
Would also be polite if Mike used a decent newsreader that is geared to
posting messages rather than for yanking binaries. Look at the raw
source of his post. One big overly long line. Whatever newsreader he
is using to post his message, it sucks. >> Stay informed about: Microsoft Natural Ergonomic Keyboard 4000 doesn't work |
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External
Since: Aug 20, 2008
Posts: 1
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(Msg. 11) Posted: Wed Aug 20, 2008 1:21 am
Post subject: Solutions??? [Login to view extended thread Info.]
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External
Since: Feb 16, 2008
Posts: 113
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(Msg. 12) Posted: Wed Aug 20, 2008 4:41 am
Post subject: Re: Solutions??? [Login to view extended thread Info.]
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External
Since: Jun 14, 2004
Posts: 3654
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(Msg. 13) Posted: Wed Aug 20, 2008 7:52 am
Post subject: Re: Solutions??? [Login to view extended thread Info.]
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External
Since: Aug 20, 2008
Posts: 1
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(Msg. 14) Posted: Wed Aug 20, 2008 6:53 pm
Post subject: Re: Solutions??? [Login to view extended thread Info.]
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External
Since: Jun 26, 2005
Posts: 1668
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(Msg. 15) Posted: Wed Aug 20, 2008 8:39 pm
Post subject: Re: Solutions??? [Login to view extended thread Info.]
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