KB928366 cannot be installed.

Well, the icon went away when I did as you suggested. I hope that means all
is well. Thank you for your reply!
Donna

"Allan" wrote:

>
> "Donna Best" <Donna Best RemoveThis @discussions.microsoft.com> wrote in message
> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
> > Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> > (KB928366)
> >
> > The message I get when my computer is trying to download the update listed
> > above is:
> > Some updates could not be installed
> > The following updates were not installed.
> > Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
> > (KB928366)
> > The icon at the bottom of my screen warning me that updates are ready to
> > be
> > installed, does not go away after this update fails to be installed. What
> > do
> > I do now?
> > Thanks, Donna
> Donna, from reading a post in another NG with the same problem, you should
> install the Windows Installer Cleanup utility from the MS website. Remove
> the entry for the problem update if it is already present and try installing
> again. It seems that you have downloaded the update but the installation is
> being blocked by Windows Installer. Many problems with installing
> applications can sometimes be solved with the Installer Cleanup program.
>
>
 >> Stay informed about: KB928366 cannot be installed. 

"Donna Best" <DonnaBest.RemoveThis@discussions.microsoft.com> wrote in message
news:75ED17B2-4AEA-467A-A781-4BD7B439E230@microsoft.com...
> Well, the icon went away when I did as you suggested. I hope that means
> all
> is well. Thank you for your reply!
> Donna
>
> "Allan" wrote:
>
>>
>> "Donna Best" <Donna Best.RemoveThis@discussions.microsoft.com> wrote in message
>> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
>> > Security Update for Microsoft .NET Framework, Version 1.1 Service Pack
>> > 1
>> > (KB928366)
>> >
>> > The message I get when my computer is trying to download the update
>> > listed
>> > above is:
>> > Some updates could not be installed
>> > The following updates were not installed.
>> > Security Update for Microsoft .NET Framework, Version 1.1 Service Pack
>> > 1
>> > (KB928366)
>> > The icon at the bottom of my screen warning me that updates are ready
>> > to
>> > be
>> > installed, does not go away after this update fails to be installed.
>> > What
>> > do
>> > I do now?
>> > Thanks, Donna
>> Donna, from reading a post in another NG with the same problem, you
>> should
>> install the Windows Installer Cleanup utility from the MS website. Remove
>> the entry for the problem update if it is already present and try
>> installing
>> again. It seems that you have downloaded the update but the installation
>> is
>> being blocked by Windows Installer. Many problems with installing
>> applications can sometimes be solved with the Installer Cleanup program.
>>
>>
Check in "Add and Remove Programs" with "show updates" checked that the
update is installed. If you have this problem again post back; some people
have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1 in
order to fix this issue. If everything is fine I am glad to hear it. Here is
the link anyway for reinstalling Windows Installer :
http://support.microsoft.com/kb/927891 (just in case).
 >> Stay informed about: KB928366 cannot be installed. 

The icon is back, the download won't work and the update is not showing up in
my Add/Remove programs. The Windows Cleanup Installer is on my computer
under Programs, but what am I supposed to do with it?

"Allan" wrote:

>
> "Donna Best" <DonnaBest DeleteThis @discussions.microsoft.com> wrote in message
> news:75ED17B2-4AEA-467A-A781-4BD7B439E230@microsoft.com...
> > Well, the icon went away when I did as you suggested. I hope that means
> > all
> > is well. Thank you for your reply!
> > Donna
> >
> > "Allan" wrote:
> >
> >>
> >> "Donna Best" <Donna Best DeleteThis @discussions.microsoft.com> wrote in message
> >> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service Pack
> >> > 1
> >> > (KB928366)
> >> >
> >> > The message I get when my computer is trying to download the update
> >> > listed
> >> > above is:
> >> > Some updates could not be installed
> >> > The following updates were not installed.
> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service Pack
> >> > 1
> >> > (KB928366)
> >> > The icon at the bottom of my screen warning me that updates are ready
> >> > to
> >> > be
> >> > installed, does not go away after this update fails to be installed.
> >> > What
> >> > do
> >> > I do now?
> >> > Thanks, Donna
> >> Donna, from reading a post in another NG with the same problem, you
> >> should
> >> install the Windows Installer Cleanup utility from the MS website. Remove
> >> the entry for the problem update if it is already present and try
> >> installing
> >> again. It seems that you have downloaded the update but the installation
> >> is
> >> being blocked by Windows Installer. Many problems with installing
> >> applications can sometimes be solved with the Installer Cleanup program.
> >>
> >>
> Check in "Add and Remove Programs" with "show updates" checked that the
> update is installed. If you have this problem again post back; some people
> have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1 in
> order to fix this issue. If everything is fine I am glad to hear it. Here is
> the link anyway for reinstalling Windows Installer :
> http://support.microsoft.com/kb/927891 (just in case).
>
>
 >> Stay informed about: KB928366 cannot be installed. 

"Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
news:ADECDB7A-2743-4113-A03B-BA7165D453F5@microsoft.com...
> The icon is back, the download won't work and the update is not showing up
> in
> my Add/Remove programs. The Windows Cleanup Installer is on my computer
> under Programs, but what am I supposed to do with it?
>
> "Allan" wrote:
>
>>
>> "Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
>> news:75ED17B2-4AEA-467A-A781-4BD7B439E230@microsoft.com...
>> > Well, the icon went away when I did as you suggested. I hope that
>> > means
>> > all
>> > is well. Thank you for your reply!
>> > Donna
>> >
>> > "Allan" wrote:
>> >
>> >>
>> >> "Donna Best" <Donna Best RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
>> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
>> >> > Pack
>> >> > 1
>> >> > (KB928366)
>> >> >
>> >> > The message I get when my computer is trying to download the update
>> >> > listed
>> >> > above is:
>> >> > Some updates could not be installed
>> >> > The following updates were not installed.
>> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
>> >> > Pack
>> >> > 1
>> >> > (KB928366)
>> >> > The icon at the bottom of my screen warning me that updates are
>> >> > ready
>> >> > to
>> >> > be
>> >> > installed, does not go away after this update fails to be installed.
>> >> > What
>> >> > do
>> >> > I do now?
>> >> > Thanks, Donna
>> >> Donna, from reading a post in another NG with the same problem, you
>> >> should
>> >> install the Windows Installer Cleanup utility from the MS website.
>> >> Remove
>> >> the entry for the problem update if it is already present and try
>> >> installing
>> >> again. It seems that you have downloaded the update but the
>> >> installation
>> >> is
>> >> being blocked by Windows Installer. Many problems with installing
>> >> applications can sometimes be solved with the Installer Cleanup
>> >> program.
>> >>
>> >>
>> Check in "Add and Remove Programs" with "show updates" checked that the
>> update is installed. If you have this problem again post back; some
>> people
>> have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1 in
>> order to fix this issue. If everything is fine I am glad to hear it. Here
>> is
>> the link anyway for reinstalling Windows Installer :
>> http://support.microsoft.com/kb/927891 (just in case).
>>
>>
Sorry Donna,
According to the post in another group , here are the full instructions to
correct this problem:

First, check that your version of Windows Installer is 3.1.4000.4039 by
typing at the Start menu Run "%systemroot%\system32" and then select the
file "msi.dll" . Under File|"properties" for this file you can see the
version number. In case it is not 3.1.4000.4039, then first install security
update KB927891 : http://support.microsoft.com/kb/927891 . (That is the link
I gave in a previous post quoted above but I incorrectly said it was to
reinstall Windows Installer.)
Now you need not the Windows Installer Cleanup that I already told you to
download but a special deinstallation tool :
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyI...a4efc33 .
Download and run the uninstall cleanup program.
Next, reinstall DotNet Framework 1.1 sp1 :
http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
Restart Windows XP.
Download the update KB928366 which you are trying to install :
http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
(I know you already downloaded the update but you probably need to repeat it
after doing the above) .
 >> Stay informed about: KB928366 cannot be installed. 

Allan,
It is version 3.14000.4039. The instructions you sent only said what to do
if it's not. So now what?

"Allan" wrote:

>
> "Donna Best" <DonnaBest.TakeThisOut@discussions.microsoft.com> wrote in message
> news:ADECDB7A-2743-4113-A03B-BA7165D453F5@microsoft.com...
> > The icon is back, the download won't work and the update is not showing up
> > in
> > my Add/Remove programs. The Windows Cleanup Installer is on my computer
> > under Programs, but what am I supposed to do with it?
> >
> > "Allan" wrote:
> >
> >>
> >> "Donna Best" <DonnaBest.TakeThisOut@discussions.microsoft.com> wrote in message
> >> news:75ED17B2-4AEA-467A-A781-4BD7B439E230@microsoft.com...
> >> > Well, the icon went away when I did as you suggested. I hope that
> >> > means
> >> > all
> >> > is well. Thank you for your reply!
> >> > Donna
> >> >
> >> > "Allan" wrote:
> >> >
> >> >>
> >> >> "Donna Best" <Donna Best.TakeThisOut@discussions.microsoft.com> wrote in message
> >> >> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
> >> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
> >> >> > Pack
> >> >> > 1
> >> >> > (KB928366)
> >> >> >
> >> >> > The message I get when my computer is trying to download the update
> >> >> > listed
> >> >> > above is:
> >> >> > Some updates could not be installed
> >> >> > The following updates were not installed.
> >> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
> >> >> > Pack
> >> >> > 1
> >> >> > (KB928366)
> >> >> > The icon at the bottom of my screen warning me that updates are
> >> >> > ready
> >> >> > to
> >> >> > be
> >> >> > installed, does not go away after this update fails to be installed.
> >> >> > What
> >> >> > do
> >> >> > I do now?
> >> >> > Thanks, Donna
> >> >> Donna, from reading a post in another NG with the same problem, you
> >> >> should
> >> >> install the Windows Installer Cleanup utility from the MS website.
> >> >> Remove
> >> >> the entry for the problem update if it is already present and try
> >> >> installing
> >> >> again. It seems that you have downloaded the update but the
> >> >> installation
> >> >> is
> >> >> being blocked by Windows Installer. Many problems with installing
> >> >> applications can sometimes be solved with the Installer Cleanup
> >> >> program.
> >> >>
> >> >>
> >> Check in "Add and Remove Programs" with "show updates" checked that the
> >> update is installed. If you have this problem again post back; some
> >> people
> >> have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1 in
> >> order to fix this issue. If everything is fine I am glad to hear it. Here
> >> is
> >> the link anyway for reinstalling Windows Installer :
> >> http://support.microsoft.com/kb/927891 (just in case).
> >>
> >>
> Sorry Donna,
> According to the post in another group , here are the full instructions to
> correct this problem:
>
> First, check that your version of Windows Installer is 3.1.4000.4039 by
> typing at the Start menu Run "%systemroot%\system32" and then select the
> file "msi.dll" . Under File|"properties" for this file you can see the
> version number. In case it is not 3.1.4000.4039, then first install security
> update KB927891 : http://support.microsoft.com/kb/927891 . (That is the link
> I gave in a previous post quoted above but I incorrectly said it was to
> reinstall Windows Installer.)
> Now you need not the Windows Installer Cleanup that I already told you to
> download but a special deinstallation tool :
> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyI...a4efc33 .
> Download and run the uninstall cleanup program.
> Next, reinstall DotNet Framework 1.1 sp1 :
> http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
> Restart Windows XP.
> Download the update KB928366 which you are trying to install :
> http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
> (I know you already downloaded the update but you probably need to repeat it
> after doing the above) .
>
>
>
 >> Stay informed about: KB928366 cannot be installed. 

"Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
news:5D066DB9-BDF7-4DB0-9AE6-3DCD6C653ACE@microsoft.com...
> Allan,
> It is version 3.14000.4039. The instructions you sent only said what to do
> if it's not. So now what?
>
> "Allan" wrote:
>
>>
>> "Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
>> news:ADECDB7A-2743-4113-A03B-BA7165D453F5@microsoft.com...
>> > The icon is back, the download won't work and the update is not showing
>> > up
>> > in
>> > my Add/Remove programs. The Windows Cleanup Installer is on my
>> > computer
>> > under Programs, but what am I supposed to do with it?
>> >
>> > "Allan" wrote:
>> >
>> >>
>> >> "Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
>> >> news:75ED17B2-4AEA-467A-A781-4BD7B439E230@microsoft.com...
>> >> > Well, the icon went away when I did as you suggested. I hope that
>> >> > means
>> >> > all
>> >> > is well. Thank you for your reply!
>> >> > Donna
>> >> >
>> >> > "Allan" wrote:
>> >> >
>> >> >>
>> >> >> "Donna Best" <Donna Best RemoveThis @discussions.microsoft.com> wrote in
>> >> >> message
>> >> >> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
>> >> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
>> >> >> > Pack
>> >> >> > 1
>> >> >> > (KB928366)
>> >> >> >
>> >> >> > The message I get when my computer is trying to download the
>> >> >> > update
>> >> >> > listed
>> >> >> > above is:
>> >> >> > Some updates could not be installed
>> >> >> > The following updates were not installed.
>> >> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
>> >> >> > Pack
>> >> >> > 1
>> >> >> > (KB928366)
>> >> >> > The icon at the bottom of my screen warning me that updates are
>> >> >> > ready
>> >> >> > to
>> >> >> > be
>> >> >> > installed, does not go away after this update fails to be
>> >> >> > installed.
>> >> >> > What
>> >> >> > do
>> >> >> > I do now?
>> >> >> > Thanks, Donna
>> >> >> Donna, from reading a post in another NG with the same problem, you
>> >> >> should
>> >> >> install the Windows Installer Cleanup utility from the MS website.
>> >> >> Remove
>> >> >> the entry for the problem update if it is already present and try
>> >> >> installing
>> >> >> again. It seems that you have downloaded the update but the
>> >> >> installation
>> >> >> is
>> >> >> being blocked by Windows Installer. Many problems with installing
>> >> >> applications can sometimes be solved with the Installer Cleanup
>> >> >> program.
>> >> >>
>> >> >>
>> >> Check in "Add and Remove Programs" with "show updates" checked that
>> >> the
>> >> update is installed. If you have this problem again post back; some
>> >> people
>> >> have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1
>> >> in
>> >> order to fix this issue. If everything is fine I am glad to hear it.
>> >> Here
>> >> is
>> >> the link anyway for reinstalling Windows Installer :
>> >> http://support.microsoft.com/kb/927891 (just in case).
>> >>
>> >>
>> Sorry Donna,
>> According to the post in another group , here are the full instructions
>> to
>> correct this problem:
>>
>> First, check that your version of Windows Installer is 3.1.4000.4039 by
>> typing at the Start menu Run "%systemroot%\system32" and then select the
>> file "msi.dll" . Under File|"properties" for this file you can see the
>> version number. In case it is not 3.1.4000.4039, then first install
>> security
>> update KB927891 : http://support.microsoft.com/kb/927891 . (That is the
>> link
>> I gave in a previous post quoted above but I incorrectly said it was to
>> reinstall Windows Installer.)
>> Now you need not the Windows Installer Cleanup that I already told you to
>> download but a special deinstallation tool :
>> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyI...a4efc33 .
>> Download and run the uninstall cleanup program.
>> Next, reinstall DotNet Framework 1.1 sp1 :
>> http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
>> Restart Windows XP.
>> Download the update KB928366 which you are trying to install :
>> http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
>> (I know you already downloaded the update but you probably need to repeat
>> it
>> after doing the above) .
>>
>>
>>
Hi Donna,
You apparently don't have to update Windows Installer with KB927891, but you
do need to do the rest. I assume that you do not have DotNet framework 2.0
installed, only DotNet 1.1, am I correct? The reason I am asking is that
after you install the update I am not sure if it does show up in Add/Remove
programs with "show updates" checked. (On my system it shows that I have
KB928365 installed but I have DotNet framework 2.0 installed.)
 >> Stay informed about: KB928366 cannot be installed. 

I don't know what DotNet Framework I have. No clue what that is or how to
find out what I do have. Obviously, clueless in NC.
Thanks for you patience!

"Allan" wrote:

>
> "Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
> news:5D066DB9-BDF7-4DB0-9AE6-3DCD6C653ACE@microsoft.com...
> > Allan,
> > It is version 3.14000.4039. The instructions you sent only said what to do
> > if it's not. So now what?
> >
> > "Allan" wrote:
> >
> >>
> >> "Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
> >> news:ADECDB7A-2743-4113-A03B-BA7165D453F5@microsoft.com...
> >> > The icon is back, the download won't work and the update is not showing
> >> > up
> >> > in
> >> > my Add/Remove programs. The Windows Cleanup Installer is on my
> >> > computer
> >> > under Programs, but what am I supposed to do with it?
> >> >
> >> > "Allan" wrote:
> >> >
> >> >>
> >> >> "Donna Best" <DonnaBest RemoveThis @discussions.microsoft.com> wrote in message
> >> >> news:75ED17B2-4AEA-467A-A781-4BD7B439E230@microsoft.com...
> >> >> > Well, the icon went away when I did as you suggested. I hope that
> >> >> > means
> >> >> > all
> >> >> > is well. Thank you for your reply!
> >> >> > Donna
> >> >> >
> >> >> > "Allan" wrote:
> >> >> >
> >> >> >>
> >> >> >> "Donna Best" <Donna Best RemoveThis @discussions.microsoft.com> wrote in
> >> >> >> message
> >> >> >> news:2A8F59B2-0088-46BF-8E56-7DF24B21216C@microsoft.com...
> >> >> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
> >> >> >> > Pack
> >> >> >> > 1
> >> >> >> > (KB928366)
> >> >> >> >
> >> >> >> > The message I get when my computer is trying to download the
> >> >> >> > update
> >> >> >> > listed
> >> >> >> > above is:
> >> >> >> > Some updates could not be installed
> >> >> >> > The following updates were not installed.
> >> >> >> > Security Update for Microsoft .NET Framework, Version 1.1 Service
> >> >> >> > Pack
> >> >> >> > 1
> >> >> >> > (KB928366)
> >> >> >> > The icon at the bottom of my screen warning me that updates are
> >> >> >> > ready
> >> >> >> > to
> >> >> >> > be
> >> >> >> > installed, does not go away after this update fails to be
> >> >> >> > installed.
> >> >> >> > What
> >> >> >> > do
> >> >> >> > I do now?
> >> >> >> > Thanks, Donna
> >> >> >> Donna, from reading a post in another NG with the same problem, you
> >> >> >> should
> >> >> >> install the Windows Installer Cleanup utility from the MS website.
> >> >> >> Remove
> >> >> >> the entry for the problem update if it is already present and try
> >> >> >> installing
> >> >> >> again. It seems that you have downloaded the update but the
> >> >> >> installation
> >> >> >> is
> >> >> >> being blocked by Windows Installer. Many problems with installing
> >> >> >> applications can sometimes be solved with the Installer Cleanup
> >> >> >> program.
> >> >> >>
> >> >> >>
> >> >> Check in "Add and Remove Programs" with "show updates" checked that
> >> >> the
> >> >> update is installed. If you have this problem again post back; some
> >> >> people
> >> >> have had to reinstall Dotnet framework 1.1 and Windows Installer 3.1
> >> >> in
> >> >> order to fix this issue. If everything is fine I am glad to hear it.
> >> >> Here
> >> >> is
> >> >> the link anyway for reinstalling Windows Installer :
> >> >> http://support.microsoft.com/kb/927891 (just in case).
> >> >>
> >> >>
> >> Sorry Donna,
> >> According to the post in another group , here are the full instructions
> >> to
> >> correct this problem:
> >>
> >> First, check that your version of Windows Installer is 3.1.4000.4039 by
> >> typing at the Start menu Run "%systemroot%\system32" and then select the
> >> file "msi.dll" . Under File|"properties" for this file you can see the
> >> version number. In case it is not 3.1.4000.4039, then first install
> >> security
> >> update KB927891 : http://support.microsoft.com/kb/927891 . (That is the
> >> link
> >> I gave in a previous post quoted above but I incorrectly said it was to
> >> reinstall Windows Installer.)
> >> Now you need not the Windows Installer Cleanup that I already told you to
> >> download but a special deinstallation tool :
> >> http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyI...a4efc33 .
> >> Download and run the uninstall cleanup program.
> >> Next, reinstall DotNet Framework 1.1 sp1 :
> >> http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
> >> Restart Windows XP.
> >> Download the update KB928366 which you are trying to install :
> >> http://www.microsoft.com/downloads/details.aspx?displaylang=es&FamilyI...81fb2cd .
> >> (I know you already downloaded the update but you probably need to repeat
> >> it
> >> after doing the above) .
> >>
> >>
> >>
> Hi Donna,
> You apparently don't have to update Windows Installer with KB927891, but you
> do need to do the rest. I assume that you do not have DotNet framework 2.0
> installed, only DotNet 1.1, am I correct? The reason I am asking is that
> after you install the update I am not sure if it does show up in Add/Remove
> programs with "show updates" checked. (On my system it shows that I have
> KB928365 installed but I have DotNet framework 2.0 installed.)
>
>
 >> Stay informed about: KB928366 cannot be installed. 

Donna Best wrote:
> I don't know what DotNet Framework I have. No clue what that is or
> how to find out what I do have. Obviously, clueless in NC.

Go to Control Panel --> Add or Remove Programs...
Check the "Show Updates" box at the top...

When the list refreshes, scroll down to the (it's in alphabetical order) to
"Microsoft" and find the entries for "Microsoft .NET Framework X.X" and come
back and let us know each version and subsequent update (as a sub category
under the entry) you have.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
 >> Stay informed about: KB928366 cannot be installed. 

ok, I have Framework 1.1 and Framework 1.1 Hotfix (KB886903)

"Shenan Stanley" wrote:

> Donna Best wrote:
> > I don't know what DotNet Framework I have. No clue what that is or
> > how to find out what I do have. Obviously, clueless in NC.
>
> Go to Control Panel --> Add or Remove Programs...
> Check the "Show Updates" box at the top...
>
> When the list refreshes, scroll down to the (it's in alphabetical order) to
> "Microsoft" and find the entries for "Microsoft .NET Framework X.X" and come
> back and let us know each version and subsequent update (as a sub category
> under the entry) you have.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>
 >> Stay informed about: KB928366 cannot be installed. 

Donna Best wrote:
> ok, I have Framework 1.1 and Framework 1.1 Hotfix (KB886903)

Using the same method to see them (Control Panel --> Add or Remove Programs)
remove the hotfix and then remove the .NET Framework 1.1 and reboot.

Download/install/use the following:
http://www.microsoft.com/downloads/details.aspx?FamilyId=7A4EFC33-0343...E4-B0C4

Followed by:
http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589...42-8157

Followed by:
- Download/Install http://support.microsoft.com/kb/867460/
- Download/Install http://support.microsoft.com/kb/886903/
- Download/Install http://support.microsoft.com/kb/928366/

Reboot as needed.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
 >> Stay informed about: KB928366 cannot be installed. 

<my2cents> The cause of the .NET Framework updates failing to install is
due to interference from antivirus software. The AV may also have
damaged the initial installation of the .NET Framework in such a manner
that it can never install subsequent updates for it although it performs
correctly.

Since Donna's system is experiencing this it would behoove her to
*completely disable* the installed AV after the downloads complete and
then disconnect the system from the net, if on broadband, until the
installations complete.
Then *reenable* said AV and reconnect. </my2cents>

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Shenan Stanley wrote:

> Donna Best wrote:
>
>>ok, I have Framework 1.1 and Framework 1.1 Hotfix (KB886903)
>
>
> Using the same method to see them (Control Panel --> Add or Remove Programs)
> remove the hotfix and then remove the .NET Framework 1.1 and reboot.
>
> Download/install/use the following:
> http://www.microsoft.com/downloads/details.aspx?FamilyId=7A4EFC33-0343...E4-B0C4
>
> Followed by:
> http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589...42-8157
>
> Followed by:
> - Download/Install http://support.microsoft.com/kb/867460/
> - Download/Install http://support.microsoft.com/kb/886903/
> - Download/Install http://support.microsoft.com/kb/928366/
>
> Reboot as needed.
>
 >> Stay informed about: KB928366 cannot be installed. 

"MowGreen [MVP]" <mowgreen.TakeThisOut@nowandzen.com> wrote in message
news:%23QNd0941HHA.5740@TK2MSFTNGP04.phx.gbl...
> <my2cents> The cause of the .NET Framework updates failing to install is
> due to interference from antivirus software. The AV may also have damaged
> the initial installation of the .NET Framework in such a manner that it
> can never install subsequent updates for it although it performs
> correctly.
>
> Since Donna's system is experiencing this it would behoove her to
> *completely disable* the installed AV after the downloads complete and
> then disconnect the system from the net, if on broadband, until the
> installations complete.
> Then *reenable* said AV and reconnect. </my2cents>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Shenan Stanley wrote:
>
>> Donna Best wrote:
>>
>>>ok, I have Framework 1.1 and Framework 1.1 Hotfix (KB886903)
>>
>>
>> Using the same method to see them (Control Panel --> Add or Remove
>> Programs) remove the hotfix and then remove the .NET Framework 1.1 and
>> reboot.
>>
>> Download/install/use the following:
>> http://www.microsoft.com/downloads/details.aspx?FamilyId=7A4EFC33-0343...E4-B0C4
>>
>> Followed by:
>> http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589...42-8157
>>
>> Followed by:
>> - Download/Install http://support.microsoft.com/kb/867460/
>> - Download/Install http://support.microsoft.com/kb/886903/
>> - Download/Install http://support.microsoft.com/kb/928366/
>>
>> Reboot as needed.
>>
Very good recommendation, MowGreen, not only for this problem but for all
the WU downloads. I always turn off my AV (AVG Free) while installing
Windows Updates. I only turn it back on after rebooting following
installation.
 >> Stay informed about: KB928366 cannot be installed. 

Allan wrote:

>
> "MowGreen [MVP]" <mowgreen.DeleteThis@nowandzen.com> wrote in message
> news:%23QNd0941HHA.5740@TK2MSFTNGP04.phx.gbl...
>
>> <my2cents> The cause of the .NET Framework updates failing to install
>> is due to interference from antivirus software. The AV may also have
>> damaged the initial installation of the .NET Framework in such a
>> manner that it can never install subsequent updates for it although it
>> performs correctly.
>>
>> Since Donna's system is experiencing this it would behoove her to
>> *completely disable* the installed AV after the downloads complete and
>> then disconnect the system from the net, if on broadband, until the
>> installations complete.
>> Then *reenable* said AV and reconnect. </my2cents>
>>
>> MowGreen [MVP 2003-2007]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============

>>>
> Very good recommendation, MowGreen, not only for this problem but for
> all the WU downloads. I always turn off my AV (AVG Free) while
> installing Windows Updates. I only turn it back on after rebooting
> following installation.

Thank you, Allan. MS also recommends virus scanning options that should
mitigate issues of damage/corruption of logs essential to the updating
process. I *highly* second these recommendations :

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
 >> Stay informed about: KB928366 cannot be installed.