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DVD drive disappeared and can't uninstall

  
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Grant DVDless

External


Since: Apr 29, 2008
Posts: 1



(Msg. 1) Posted: Tue Apr 29, 2008 10:04 am
Post subject: DVD drive disappeared and can't uninstall Get Alert
Archived from groups: microsoft>public>windowsxp>hardware (more info?)
My DVD drive has disappeared several times. The first time I resolved it by
deleting Upper and LowerFilter registry keys (per Microsoft support article
314060 http://support.microsoft.com/default.aspx/kb/314060).

This time the Upper and LowerFilter registry keys are no longer there. I
still cannot see the drive in Device Manager so I can't uninstall the drive.
The drive lights up and I hear the disk spinning, so it doesn't seem to be a
power issue. The last time I had this problem it resolved itself after
several reboots. This time I'm out of luck. I've spent hours trying to
resolve it and I'm desperate - any help much appreciated.

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Bob I

External


Since: Jun 14, 2004
Posts: 3582



(Msg. 2) Posted: Tue Apr 29, 2008 12:14 pm
Post subject: Re: DVD drive disappeared and can't uninstall Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
Does it actually appear in the BIOS and POST info? If not, you may have
a failed drive but double check the data cable connections, reseat if
necessary.

Grant DVDless wrote:
> My DVD drive has disappeared several times. The first time I resolved it by
> deleting Upper and LowerFilter registry keys (per Microsoft support article
> 314060 http://support.microsoft.com/default.aspx/kb/314060).
>
> This time the Upper and LowerFilter registry keys are no longer there. I
> still cannot see the drive in Device Manager so I can't uninstall the drive.
> The drive lights up and I hear the disk spinning, so it doesn't seem to be a
> power issue. The last time I had this problem it resolved itself after
> several reboots. This time I'm out of luck. I've spent hours trying to
> resolve it and I'm desperate - any help much appreciated.
>
>

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smlunatick

External


Since: Apr 19, 2007
Posts: 338



(Msg. 3) Posted: Mon May 05, 2008 7:04 am
Post subject: Re: DVD drive disappeared and can't uninstall Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
On May 2, 9:13 pm, Grant DVDless
<GrantDVDl....RemoveThis@discussions.microsoft.com> wrote:
> I had to do some digging to find out how to check BIOS info. I checked under
> Accessories --> System Tools --> System Information.  The first time the
> CD-ROM Component info was blank. I checked again a few hours later and it was
> populated (and now the drive is working again) - I didn't reboot, the only
> thing I did was to open the drive and close it again.
>
> Does this suggest a loose connection? I have a laptop - is there any way I
> can check the connection or do I just have to junk the laptop?
>
> Thanks so much for your help.
>
>
>
> "Bob I" wrote:
> > Does it actually appear in the BIOS and POST info? If not, you may have
> > a failed drive but double check the data cable connections, reseat if
> > necessary.
>
> > Grant DVDless wrote:
> > > My DVD drive has disappeared several times. The first time I resolved it by
> > > deleting Upper and LowerFilter registry keys (per Microsoft support article
> > > 314060http://support.microsoft.com/default.aspx/kb/314060).
>
> > > This time the Upper and LowerFilter registry keys are no longer there. I
> > > still cannot see the drive in Device Manager so I can't uninstall the drive.
> > > The drive lights up and I hear the disk spinning, so it doesn't seem to be a
> > > power issue. The last time I had this problem it resolved itself after
> > > several reboots. This time I'm out of luck. I've spent hours trying to
> > > resolve it and I'm desperate - any help much appreciated.- Hide quoted text -
>
> - Show quoted text -

Accessing the BIOS is usually done during the BOOT UP sequence before
Windows starts up. You must access the BIOS before XP starts and
check to see if this DVD shows up in the listed drives.
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Bob I

External


Since: Jun 14, 2004
Posts: 3582



(Msg. 4) Posted: Mon May 05, 2008 8:35 am
Post subject: Re: DVD drive disappeared and can't uninstall Get Alert [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
I'd say that you do have some kind of hardware connection issue. Maybe
remove the DVD from the slot in the laptop and plug it back in?

Grant DVDless wrote:

> I had to do some digging to find out how to check BIOS info. I checked under
> Accessories --> System Tools --> System Information. The first time the
> CD-ROM Component info was blank. I checked again a few hours later and it was
> populated (and now the drive is working again) - I didn't reboot, the only
> thing I did was to open the drive and close it again.
>
> Does this suggest a loose connection? I have a laptop - is there any way I
> can check the connection or do I just have to junk the laptop?
>
> Thanks so much for your help.
>
> "Bob I" wrote:
>
>
>>Does it actually appear in the BIOS and POST info? If not, you may have
>>a failed drive but double check the data cable connections, reseat if
>>necessary.
>>
>>Grant DVDless wrote:
>>
>>>My DVD drive has disappeared several times. The first time I resolved it by
>>>deleting Upper and LowerFilter registry keys (per Microsoft support article
>>>314060 http://support.microsoft.com/default.aspx/kb/314060).
>>>
>>>This time the Upper and LowerFilter registry keys are no longer there. I
>>>still cannot see the drive in Device Manager so I can't uninstall the drive.
>>>The drive lights up and I hear the disk spinning, so it doesn't seem to be a
>>>power issue. The last time I had this problem it resolved itself after
>>>several reboots. This time I'm out of luck. I've spent hours trying to
>>>resolve it and I'm desperate - any help much appreciated.
>>>
>>>
>>
>>
 >> Stay informed about: DVD drive disappeared and can't uninstall 
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