Add Printer Wizard and Spooler Subsystem

Just another idea.
Take a look at the internet printing.
The dll inetpp.dll is listened in the dump just before the crash.
Search for registry entries with dll below
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
especially in the "Environments\..\Print Processor Section"
Disable the keys, if present.

Dieter

> Only RPC is listed as a dependent service.
>
> "Alan Morris [MSFT]" wrote:
>
>> Verify that the Print Spooler Service only Depends on RPC in the Services
>> mmc snapin. It's almost time to just reinstall.
>>
>> --
>> Alan Morris
>> Windows Printing Team
>> Search the Microsoft Knowledge Base here:
>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>
>> This posting is provided "AS IS" with no warranties, and confers no rights.
>>
>> "Steve" <Steve.RemoveThis@discussions.microsoft.com> wrote in message
>> news:8EDF04F1-0F12-43AB-A775-2C0A88F32241@microsoft.com...
>>> All the files appear to be Microsoft verified. Also, Filemon and Regmon
>>> do
>>> not report any "Access Denied" errors.
>>>
>>> "Alan Morris [MSFT]" wrote:
>>>
>>>> verify that win32spl.dll winspool.drv, localspl.dll. spoolss.dll,
>>>> spoolsv.exe are all valid. I know you already looked at most of these.
>>>>
>>>> I'd need to debug the spooler at this point. Do you have another
>>>> machine
>>>> to compare the registry entries?
>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
>>>>
>>>> --
>>>> Alan Morris
>>>> Windows Printing Team
>>>> Search the Microsoft Knowledge Base here:
>>>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>>>
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> "Steve" <Steve.RemoveThis@discussions.microsoft.com> wrote in message
>>>> news:C1F72BE0-0BED-4EC8-814F-CFB1C86C1CAE@microsoft.com...
>>>>> The Key exists but empty.
>>>>>
>>>>> "Alan Morris [MSFT]" wrote:
>>>>>
>>>>>> Are there any version 2 drivers?
>>>>>>
>>>>>>>>>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
>>>>>>>>>>> NT x86\Drivers\Version-2
>>>>>>
>>>>>> --
>>>>>> Alan Morris
>>>>>> Windows Printing Team
>>>>>> Search the Microsoft Knowledge Base here:
>>>>>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>>>>>
>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>> rights.
>>>>>>
>>>>>> "Steve" <Steve.RemoveThis@discussions.microsoft.com> wrote in message
>>>>>> news:5569113D-2222-41C7-83DF-54EC6C90FD98@microsoft.com...
>>>>>>> AcGenral.dll
>>>>>>> 5.1.2600.2180
>>>>>>> 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
>>>>>>> Windows Compatibility DLL
>>>>>>> Microsoft® Windows® Operating System
>>>>>>>
>>>>>>> Zero files with zero file size.
>>>>>>>
>>>>>>> NTSD:
>>>>>>> Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
>>>>>>> Copyright (c) Microsoft Corporation. All rights reserved.
>>>>>>>
>>>>>>> *** wait with pending attach
>>>>>>> Loaded dbghelp extension DLL
>>>>>>> The call to LoadLibrary(ext) failed with error 2.
>>>>>>> Please check your debugger configuration and/or network access
>>>>>>> Loaded exts extension DLL
>>>>>>> The call to LoadLibrary(uext) failed with error 2.
>>>>>>> Please check your debugger configuration and/or network access
>>>>>>> Loaded ntsdexts extension DLL
>>>>>>> Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH
>>>>>>> setting
>>>>>>> Executable search path is:
>>>>>>> ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
>>>>>>> ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
>>>>>>> ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
>>>>>>> ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
>>>>>>> ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
>>>>>>> ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
>>>>>>> ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
>>>>>>> ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
>>>>>>> ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
>>>>>>> ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
>>>>>>> ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
>>>>>>> ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
>>>>>>> ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
>>>>>>> ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
>>>>>>> ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
>>>>>>> ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
>>>>>>> ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
>>>>>>> ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
>>>>>>> ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
>>>>>>> ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
>>>>>>> ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
>>>>>>> ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
>>>>>>> ModLoad: 773d0000 774d3000
>>>>>>> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
>>>>>>> rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
>>>>>>> ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
>>>>>>> ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
>>>>>>> ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
>>>>>>> ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
>>>>>>> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
>>>>>>> ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
>>>>>>> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
>>>>>>> ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
>>>>>>> ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
>>>>>>> ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
>>>>>>> ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
>>>>>>> ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
>>>>>>> ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
>>>>>>> ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
>>>>>>> ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
>>>>>>> ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
>>>>>>> ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
>>>>>>> ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
>>>>>>> ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
>>>>>>> ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
>>>>>>> ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
>>>>>>> ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
>>>>>>> ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
>>>>>>> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
>>>>>>> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
>>>>>>> ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
>>>>>>> ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
>>>>>>> ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
>>>>>>> ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
>>>>>>> ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
>>>>>>> ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
>>>>>>> ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
>>>>>>> ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
>>>>>>> ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
>>>>>>> Access violation - code c0000005 (first chance)
>>>>>>> Access violation - code c0000005 (!!! second chance !!!)
>>>>>>> eax=00000000 ebx=00a22118 ecx=7ffd5000 edx=75bfb340 esi=00a26d40
>>>>>>> edi=00a22118
>>>>>>> eip=75bc139d esp=00e1f70c ebp=00e1f70c iopl=0 nv up ei pl zr
>>>>>>> na
>>>>>>> po
>>>>>>> nc
>>>>>>> cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
>>>>>>> efl=00000246
>>>>>>> *** ERROR: Symbol file could not be found. Defaulted to export
>>>>>>> symbols
>>>>>>> for
>>>>>>> C:\W
>>>>>>> INDOWS\system32\localspl.dll -
>>>>>>> localspl!SplAddPrintProcessor+1ca:
>>>>>>> 75bc139d 8b4014 mov eax,[eax+0x14]
>>>>>>> ds:0023:00000014=????????
>>>>>>> 0:009> !symfix
>>>>>>> Symbol search path is: symsrv*symsrv.dll*\\symbols\symbols
>>>>>>> 0:009> .reload
>>>>>>> Reloading current modules
>>>>>>> ....................................................
>>>>>>> 0:009> k
>>>>>>> *** ERROR: Symbol file could not be found. Defaulted to export
>>>>>>> symbols
>>>>>>> for
>>>>>>> C:\W
>>>>>>> INDOWS\system32\localspl.dll -
>>>>>>> ChildEBP RetAddr
>>>>>>> WARNING: Stack unwind information not available. Following frames
>>>>>>> may
>>>>>>> be
>>>>>>> wrong.
>>>>>>> 00e1f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
>>>>>>> 00e1f728 75be5324 localspl+0x3b3f5
>>>>>>> 00e1f954 75bd70a1 localspl!SplDeleteSpooler+0x93
>>>>>>> 00e1ffa4 75bc93a5 localspl!DllMain+0x689a
>>>>>>> *** ERROR: Symbol file could not be found. Defaulted to export
>>>>>>> symbols
>>>>>>> for
>>>>>>> C:\W
>>>>>>> INDOWS\system32\kernel32.dll -
>>>>>>> 00e1ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
>>>>>>> 00e1ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
>>>>>>> 0:009>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> "Alan Morris [MSFT]" wrote:
>>>>>>>
>>>>>>>> It actually does help. There are a couple questions now. Did you
>>>>>>>> try
>>>>>>>> sfc
>>>>>>>> /scannow , where you prompted for any binaries? You should have
>>>>>>>> rebooted
>>>>>>>> after the file replacement.
>>>>>>>>
>>>>>>>> What is
>>>>>>>> C:\WINDOWS\AppPatch\AcGenral.DLL
>>>>>>>> ?
>>>>>>>>
>>>>>>>> The next step would be to actually get the proper symbols. I do
>>>>>>>> not
>>>>>>>> know
>>>>>>>> if
>>>>>>>> the version of ntsd will work for this but let's give it a try.
>>>>>>>> You
>>>>>>>> will
>>>>>>>> need to be connected to the internet and not dialup. If it's
>>>>>>>> dialup
>>>>>>>> forget
>>>>>>>> it.
>>>>>>>>
>>>>>>>> at the failure Access violation - code c0000005 (!!! second chance
>>>>>>>> !!!)
>>>>>>>> type
>>>>>>>> !symfix
>>>>>>>>
>>>>>>>> when it returns type
>>>>>>>> ..reload
>>>>>>>>
>>>>>>>> then type
>>>>>>>> k
>>>>>>>>
>>>>>>>> If the symbols get corrected the stack trace will change
>>>>>>>>
>>>>>>>> Also verify that all the files in the list of loaded modules have a
>>>>>>>> valid
>>>>>>>> size, particularly these. Or just look for files with size 0 and
>>>>>>>> see
>>>>>>>> it
>>>>>>>> anything matches.
>>>>>>>>
>>>>>>>>> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
>>>>>>>>> C:\WINDOWS\system32\comctl32.dll
>>>>>>>> C:\WINDOWS\system32\inetpp.dll
>>>>>>>> C:\WINDOWS\AppPatch\AcGenral.DLL
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Alan Morris
>>>>>>>> Windows Printing Team
>>>>>>>> Search the Microsoft Knowledge Base here:
>>>>>>>> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>>>>>>>>
>>>>>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>>>>>> rights.
>>>>>>>>
>>>>>>>> "Steve" <Steve.RemoveThis@discussions.microsoft.com> wrote in message
>>>>>>>> news:F3973659-CAA3-4BCF-AFDA-EC9919A22BA4@microsoft.com...
>>>>>>>>> Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
>>>>>>>>> Copyright (c) Microsoft Corporation. All rights reserved.
>>>>>>>>>
>>>>>>>>> *** wait with pending attach
>>>>>>>>> Loaded dbghelp extension DLL
>>>>>>>>> The call to LoadLibrary(ext) failed with error 2.
>>>>>>>>> Please check your debugger configuration and/or network access
>>>>>>>>> Loaded exts extension DLL
>>>>>>>>> The call to LoadLibrary(uext) failed with error 2.
>>>>>>>>> Please check your debugger configuration and/or network access
>>>>>>>>> Loaded ntsdexts extension DLL
>>>>>>>>> Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH
>>>>>>>>> setting
>>>>>>>>> Executable search path is:
>>>>>>>>> ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
>>>>>>>>> ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
>>>>>>>>> ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
>>>>>>>>> ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
>>>>>>>>> ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
>>>>>>>>> ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
>>>>>>>>> ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
>>>>>>>>> ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
>>>>>>>>> ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
>>>>>>>>> ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
>>>>>>>>> ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
>>>>>>>>> ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
>>>>>>>>> ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
>>>>>>>>> ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
>>>>>>>>> ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
>>>>>>>>> ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
>>>>>>>>> ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
>>>>>>>>> ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
>>>>>>>>> ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
>>>>>>>>> ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
>>>>>>>>> ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
>>>>>>>>> ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
>>>>>>>>> ModLoad: 773d0000 774d3000
>>>>>>>>> C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
>>>>>>>>> rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
>>>>>>>>> ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
>>>>>>>>> ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
>>>>>>>>> ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
>>>>>>>>> ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
>>>>>>>>> ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
>>>>>>>>> ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
>>>>>>>>> ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
 >> Stay informed about: Add Printer Wizard and Spooler Subsystem 

I purchased a new HP printer and during the install it came up with an
error message for print spooler and would not continue installing. How do I
fix this?
I have Windows XP Proffesional edition Service pack2.0. I do not have the
Windows XP instalation disc either.








"Steve" wrote:

> I've tried everything I can find on the net.
> 1.Deleted all spooler temp files
> 2.Cleaned registry settings
> 3.Ran cleanspl.exe
>
> My system will not install a printer from the Add Printer wizard or if I use
> the HP printer driver install program the "spooler subsystem" error is
> displayed.
> The spooler service is running. The Lexmark and HP services and drivers
> have been removed from the system. Essentially the system should be clean of
> any old printer driver info.
>
> What other solutions exist? I've tried everything found from a search on
> google for "spooler subsystem".
>
> Thanks!
 >> Stay informed about: Add Printer Wizard and Spooler Subsystem 

Hello all

I have this exactly same problem as a lot of people posting here, and
as many many more users in (and outside) this forum
I have thoroughly searched over the internet, visited many forums
about this precise topic, seen a lot of "solution proposal" (including
related MS KB),
I have applied and tried all of them, and still I get this Windows
Vista spooler / printing problem unsolved.

To me, as a lot of users do experience this problme, it is now clear
that there is an (yet) unidentified issue with the Windows Vista
Spooler subsystem....
And this issue is not related to one particular printer brand : mainly
HP and Lexmark but also Canon, Epson users have experienced this
issue....

the "symptoms" are always the same :

1) all the printers have disappeared from the control panel printer
folder
(including virtual printers such as MS XPS or various pdf
printer)

2) when trying to install (add) a new printer : an error message
appears,
telling that the spooler is not running (or similar 'very unclear'
messages...)

3) when checking in the services.msc console, we do see that the
spooler has stopped

4) when starting the spooler, it seems to stark ok, but as soon as we
try to (again) "add" a printing (using the appropriate button)
-> the spooler immediately crashes (stops) and the same error
message occurs
- spooler not started and/or
- windows can't open add printer and/or
- Operation could not be completed and/or
- error 0x000006be
- etc...

So the situation is "delicate"
- OS is Windows Vista (no mater the version)
- The printers are various (HP; Canon, Lexmark, Epson)
- The "control panel printers folder" is empty
- It is impossible to add a printer (using the appropriate "add"
button)
- The spooler seems unstable and stops itself when attempting to add a
printer

Does someone know the solution?

thank you very much in advance

regards



==================================
On Jan 26, 3:44 pm, Joseph Hutto <Joseph
Hu....DeleteThis@discussions.microsoft.com> wrote:
> I purchased a new HP printer and during the install it came up with an
> error message for printspoolerand would not continue installing. How do I
> fix this?
> I have Windows XP Proffesional edition Service pack2.0. I do not have the
> Windows XP instalation disc either.
>
> "Steve" wrote:
> > I've tried everything I can find on the net.
> > 1.Deleted allspoolertemp files
> > 2.Cleaned registry settings
> > 3.Ran cleanspl.exe
>
> > My system will not install a printer from the Add Printer wizard or if I use
> > the HP printer driver install program the "spoolersubsystem" error is
> > displayed.
> > Thespoolerservice is running. The Lexmark and HP services and drivers
> > have been removed from the system. Essentially the system should be clean of
> > any old printer driver info.
>
> > What other solutions exist? I've tried everything found from a search on
> > google for "spoolersubsystem".
>
> > Thanks!
 >> Stay informed about: Add Printer Wizard and Spooler Subsystem