Microsoft (R) Windows User-Mode Debugger Version 5.1.2600.0
Copyright (c) Microsoft Corporation. All rights reserved.
*** wait with pending attach
Loaded dbghelp extension DLL
The call to LoadLibrary(ext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded exts extension DLL
The call to LoadLibrary(uext) failed with error 2.
Please check your debugger configuration and/or network access
Loaded ntsdexts extension DLL
Symbol search path is: *** Invalid *** : Verify _NT_SYMBOL_PATH setting
Executable search path is:
ModLoad: 01000000 01010000 C:\WINDOWS\system32\spoolsv.exe
ModLoad: 7c900000 7c9b0000 C:\WINDOWS\system32\ntdll.dll
ModLoad: 7c800000 7c8f5000 C:\WINDOWS\system32\kernel32.dll
ModLoad: 77dd0000 77e6b000 C:\WINDOWS\system32\ADVAPI32.dll
ModLoad: 77e70000 77f01000 C:\WINDOWS\system32\RPCRT4.dll
ModLoad: 77f10000 77f57000 C:\WINDOWS\system32\GDI32.dll
ModLoad: 7e410000 7e4a0000 C:\WINDOWS\system32\USER32.dll
ModLoad: 77c10000 77c68000 C:\WINDOWS\system32\msvcrt.dll
ModLoad: 5cb70000 5cb96000 C:\WINDOWS\system32\ShimEng.dll
ModLoad: 6f880000 6fa4a000 C:\WINDOWS\AppPatch\AcGenral.DLL
ModLoad: 76b40000 76b6d000 C:\WINDOWS\system32\WINMM.dll
ModLoad: 774e0000 7761d000 C:\WINDOWS\system32\ole32.dll
ModLoad: 77120000 771ab000 C:\WINDOWS\system32\OLEAUT32.dll
ModLoad: 77be0000 77bf5000 C:\WINDOWS\system32\MSACM32.dll
ModLoad: 77c00000 77c08000 C:\WINDOWS\system32\VERSION.dll
ModLoad: 7c9c0000 7d1d5000 C:\WINDOWS\system32\SHELL32.dll
ModLoad: 77f60000 77fd6000 C:\WINDOWS\system32\SHLWAPI.dll
ModLoad: 769c0000 76a73000 C:\WINDOWS\system32\USERENV.dll
ModLoad: 5ad70000 5ada8000 C:\WINDOWS\system32\UxTheme.dll
ModLoad: 76390000 763ad000 C:\WINDOWS\system32\IMM32.DLL
ModLoad: 629c0000 629c9000 C:\WINDOWS\system32\LPK.DLL
ModLoad: 74d90000 74dfb000 C:\WINDOWS\system32\USP10.dll
ModLoad: 773d0000 774d3000
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Cont
rols_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
ModLoad: 5d090000 5d12a000 C:\WINDOWS\system32\comctl32.dll
ModLoad: 742e0000 742f5000 C:\WINDOWS\system32\SPOOLSS.DLL
ModLoad: 71ab0000 71ac7000 C:\WINDOWS\system32\WS2_32.dll
ModLoad: 71aa0000 71aa8000 C:\WINDOWS\system32\WS2HELP.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76f20000 76f47000 C:\WINDOWS\system32\DNSAPI.dll
ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
ModLoad: 76fc0000 76fc6000 C:\WINDOWS\system32\rasadhlp.dll
ModLoad: 75bb0000 75c06000 C:\WINDOWS\system32\localspl.dll
ModLoad: 77fe0000 77ff1000 C:\WINDOWS\system32\Secur32.dll
ModLoad: 76c60000 76c8a000 C:\WINDOWS\system32\sfc_os.dll
ModLoad: 76c30000 76c5e000 C:\WINDOWS\system32\WINTRUST.dll
ModLoad: 77a80000 77b14000 C:\WINDOWS\system32\CRYPT32.dll
ModLoad: 77b20000 77b32000 C:\WINDOWS\system32\MSASN1.dll
ModLoad: 76c90000 76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll
ModLoad: 73000000 73026000 C:\WINDOWS\system32\winspool.drv
ModLoad: 5b860000 5b8b4000 C:\WINDOWS\system32\netapi32.dll
ModLoad: 742a0000 742ae000 C:\WINDOWS\system32\cnbjmon.dll
ModLoad: 72400000 7240e000 C:\WINDOWS\system32\tcpmon.dll
ModLoad: 723f0000 723f7000 C:\WINDOWS\system32\usbmon.dll
ModLoad: 77920000 77a13000 C:\WINDOWS\system32\setupapi.dll
ModLoad: 71a50000 71a8f000 C:\WINDOWS\System32\mswsock.dll
ModLoad: 76fb0000 76fb8000 C:\WINDOWS\System32\winrnr.dll
ModLoad: 76f60000 76f8c000 C:\WINDOWS\system32\WLDAP32.dll
ModLoad: 66580000 66592000 C:\WINDOWS\system32\pnrpnsp.dll
ModLoad: 75c10000 75c33000 C:\WINDOWS\system32\win32spl.dll
ModLoad: 71c80000 71c87000 C:\WINDOWS\system32\NETRAP.dll
ModLoad: 767a0000 767b3000 C:\WINDOWS\system32\NTDSAPI.dll
ModLoad: 76fd0000 7704f000 C:\WINDOWS\system32\CLBCATQ.DLL
ModLoad: 77050000 77115000 C:\WINDOWS\system32\COMRes.dll
ModLoad: 20000000 202c5000 C:\WINDOWS\system32\xpsp2res.dll
ModLoad: 74300000 74315000 C:\WINDOWS\system32\inetpp.dll
Access violation - code c0000005 (first chance)
Access violation - code c0000005 (!!! second chance !!!)
eax=00000000 ebx=00a22118 ecx=7ffd4000 edx=75bfb340 esi=00a26ca8 edi=00a22118
eip=75bc139d esp=00e5f70c ebp=00e5f70c iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\localspl.dll -
localspl!SplAddPrintProcessor+1ca:
75bc139d 8b4014 mov eax,[eax+0x14] ds:0023:00000014=????????
0:010> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
00e5f70c 75beb3f5 localspl!SplAddPrintProcessor+0x1ca
00e5f728 75be5324 localspl+0x3b3f5
00e5f954 75bd70a1 localspl!SplDeleteSpooler+0x93
00e5ffa4 75bc93a5 localspl!DllMain+0x689a
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\kernel32.dll -
00e5ffb4 7c80b683 localspl!SplDeletePrinter+0x35a
00e5ffec 00000000 kernel32!GetModuleFileNameA+0x1b4
0:010>
Hope that helps, thanks!
"Alan Morris [MSFT]" wrote:
>
>
> Use sfc /scannow in a cmd window to replace damaged system binaries You
> will need the installation CD.
>
> The next step will be to attach ntsd (a debugger) to the spoolsv.exe process
> and send the stack backtrace
>
> Open taskmanager, Processes, View, Select Column, check PID
>
> start the spooler, find spoolsv.exe in the list of processes, note the PID
> number
>
> in a command window type
>
> ntsd -p (PID of spoolsv.exe) -g -G -x
>
>
> this will display a bunch of loaded module information
>
> now go to add a printer from the printers folder
>
> when the process terminates, the ntsd session will stop at a prompt with
> some numbers (this is the faulting thread number)
>
> type k
>
> this will dump the stack backtrace
>
> just copy and add that to the mail
>
> 0:001> k
> ChildEBP RetAddr
> WARNING: Stack unwind information not available. Following frames may be
> wrong.
> 00abfff4 00000000 ntdll!DbgBreakPoint
> 0:001>
>
>
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Steve" <Steve RemoveThis @discussions.microsoft.com> wrote in message
> news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@microsoft.com...
> > Alan,
> > There are zero subkeys under ..\Drivers\Version-3.
> > The following keys are found under ..\Print\Monitors:
> > -BJ Language Monitor
> > -Local Port
> > -Standard TCP/IP Port
> > -USB Monitor
> >
> >
> > "Alan Morris [MSFT]" wrote:
> >
> >> What print drivers are listed under
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
> >> NT x86\Drivers\Version-3
> >>
> >> What monitors are installed?
> >> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
> >>
> >>
> >>
> >> --
> >> Alan Morris
> >> Windows Printing Team
> >> Search the Microsoft Knowledge Base here:
> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >> "Steve" <Steve RemoveThis @discussions.microsoft.com> wrote in message
> >> news:341E6054-F427-44C2-9BFB-43731CC994CA@microsoft.com...
> >> > My system is clean as described in the article.
> >> >
> >> > Process Explorer Information:
> >> >
> >> > Process: spoolsv.exe Pid: 3572
> >> >
> >> > Name Description Company Name Version
> >> > AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
> >> > 5.01.2600.2180
> >> > ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
> >> > 5.01.2600.2180
> >> > comctl32.dll User Experience Controls Library Microsoft
> >> > Corporation 6.00.2900.2982
> >> > comctl32.dll Common Controls Library Microsoft Corporation
> >> > 5.82.2900.2982
> >> > ctype.nls
> >> > GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
> >> > IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
> >> > 5.01.2600.2180
> >> > kernel32.dll Windows NT BASE API Client DLL Microsoft
> >> > Corporation 5.01.2600.3119
> >> > locale.nls
> >> > LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
> >> > MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
> >> > 5.01.2600.2180
> >> > msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
> >> > ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
> >> > ole32.dll Microsoft OLE for Windows Microsoft Corporation
> >> > 5.01.2600.2726
> >> > OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
> >> > RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
> >> > 5.01.2600.2180
> >> > SHELL32.dll Windows Shell Common Dll Microsoft Corporation
> >> > 6.00.2900.3051
> >> > ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
> >> > SHLWAPI.dll Shell Light-weight Utility Library Microsoft
> >> > Corporation 6.00.2900.2995
> >> > sortkey.nls
> >> > sorttbls.nls
> >> > spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
> >> > unicode.nls
> >> > USER32.dll Windows XP USER API Client DLL Microsoft Corporation
> >> > 5.01.2600.3099
> >> > USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
> >> > USP10.dll Uniscribe Unicode script processor Microsoft
> >> > Corporation 1.420.2600.2180
> >> > UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
> >> > 6.00.2900.2180
> >> > VERSION.dll Version Checking and File Installation Libraries Microsoft
> >> > Corporation 5.01.2600.2180
> >> > WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180
> >> >
> >> >
> >> > Stack: spoolsv.exe
> >> > ntoskrnl.exe!ExReleaseResourceLite+0x206
> >> > ntoskrnl.exe!PsCreateSystemThread+0x136
> >> > ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
> >> > ntoskrnl.exe!ZwYieldExecution+0xb78
> >> > ntdll.dll!KiFastSystemCallRet
> >> > ADVAPI32.dll!SetServiceStatus+0x238
> >> > ADVAPI32.dll!SetServiceStatus+0xcc
> >> > ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
> >> > spoolsv.exe+0x43cc
> >> > kernel32.dll!RegisterWaitForInputIdle+0x49
> >> >
> >> >
> >> >
> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >> >
> >> >> Steve,
> >> >>
> >> >> Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
> >> >> http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Proc...Explore
> >> >>
> >> >> Even though you installed the third party software you suspect is
> >> >> causing
> >> >> the problem, parts of it may still be lurking.
> >> >>
> >> >> I would proceed by removing all traces of third party software the
> >> >> Print
> >> >> Spooler is using. Bill Sanderson provides instructons for this here:
> >> >> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
> >> >>
> >> >> This should eliminate the problem, but you won't have any printer
> >> >> drivers
> >> >> installed 
Then you can reinstall the third party software you need
> >> >> and
> >> >> see if it how it goes this time. Do it one at a time so that if
> >> >> problems
> >> >> start, you will be able to blame the most recent part.
> >> >>
> >> >> Paul
> >> >>
> >> >> "Steve" <Steve RemoveThis @discussions.microsoft.com> wrote in message
> >> >> news:66E68777-04BB-40D1-84BB-014F9C358BBB@microsoft.com...
> >> >> > No I haven't used system restore since this problem has existed for
> >> >> > some
> >> >> > time
> >> >> > and numerous OS updates and product updates have been applied to the
> >> >> > system.
> >> >> > I need a solution that doesn't require a system reimage.
> >> >> >
> >> >> > "Paul Baker [MVP, Windows - SDK]" wrote:
> >> >> >
> >> >> >> localspl.dll is a Windows component, but just because it faulted,
> >> >> >> doesn't
> >> >> >> mean it's "at fault"
> >> >> >>
> >> >> >> Reinstalling Service Pack 2 won't make a difference. Alan is
> >> >> >> referring
> >> >> >> to
> >> >> >> the System Restore feature, I believe.
> >> >> >>
> >> >> >> Paul
> >> >> >>
> >> >> >> "Steve" <Steve RemoveThis @discussions.microsoft.com> wrote in message
> >> >> >> news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@microsoft.com...
> >> >> >> > Alan,
> >> >> >> > I did not have a Lexmark printer installed and I did uninstall
> >> >> >> > the
> >> >> >> > HP
> >> >> >> > drivers using the HP uninstall program. I believe the faulty
> >> >> >> > module
> >> >> >> > is
> >> >> >> > located in the DLL, localspl.dll.
> >> >> >> > I tried re-installing SP2 and that didn't work, now the spooler
> >> >> >> > subsystem
> >> >> >> > error appears on system load and the service won't run for more
> >> >> >> > than
> >> >> >> > a
> >> >> >> > minute.
> >> >> >> >
> >> >> >> > "Alan Morris [MSFT]" wrote:
> >> >> >> >
> >> >> >> >> Did you run the Lexmark and HP uninstall applications
> >> >> >> >> specifically
> >> >> >> >> for
> >> >> >> >> each
> >> >> >> >> model installed
> >> >> >> >>
> >> >> >> >> The next step after that is system restore or debug the
> >> >> >> >> spoolsv.exe
> >> >> >> >> process
> >> >> >> >> and find the faulty module.
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Alan Morris
> >> >> >> >> Windows Printing Team
> >> >> >> >> Search the Microsoft Knowledge Base here:
> >> >> >> >> http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
> >> >> >> >>
> >> >> >> >> This posting is provided "AS IS" with no warranties, and confers
> >> >> >> >> no
> >> >> >> >> rights.
> >> >> >> >>
> >> >> >> >> "Steve" <Steve RemoveThis @discussions.microsoft.com> wrote in message
> >> >> >> >> news:E3B40AD5-12B5-45D2-851C-39169D9935DB@microsoft.com...
> >> >> >> >> > I've tried everything I can find on the net.
> >> >> >> >> > 1.Deleted all spooler temp files
> >> >> >> >> > 2.Cleaned registry settings
> >> >> >> >> > 3.Ran cleanspl.exe
> >> >> >> >> >
> >> >> >> >> > My system will not install a printer from the Add Printer
> >> >> >> >> > wizard
> >> >> >> >> > or
> >> >> >> >> > if
> >> >> >> >> > I
> >> >> >> >> > use
> >> >> >> >> > the HP printer driver install program the "spooler subsystem"
> >> >> >> >> > error
> >> >> >> >> > is
> >> >> >> >> > displayed.
> >> >> >> >> > The spooler service is running. The Lexmark and HP services
> >> >> >> >> > and
> >> >> >> >> > drivers
> >> >> >> >> > have been removed from the system. Essentially the system
> >> >> >> >> > should
> >> >> >> >> > be
> >> >> >> >> > clean
> >> >> >> >> > of
> >> >> >> >> > any old printer driver info.
> >> >> >> >> >
> >> >> >> >> > What other solutions exist? I've tried everything found from a
> >> >> >> >> > search
> >> >> >> >> > on
> >> >> >> >> > google for "spooler subsystem".
> >> >> >> >> >
> >> >> >> >> > Thanks!
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
> >> Stay informed about: Add Printer Wizard and Spooler Subsystem 
FAQ
Profile
Private Messages
Log in
