AOL program error report

About 50% of my boot-ups produce the error message that AOL 9.1 has
encountered a problem and needs to close down, send or don’t send error
report. The detailed Error message text file that is generated is very large
and contains about 227 KB. All .exe and .dll files mentioned in the report
reference AOL as the program's vendor. I can’t tell if AOL has really
closed down but it comes up within 1 or 2 seconds (normal speed) when I click
on the AOL Icon. I am using WinXP home edition with SP3 on a Compaq Presario
V2000 laptop.

Contacting AOL many times results in no answer except their standard canned
answer: uninstall their software (AOL 9.1) and reinstall it. This action
does nothing to solve the problem. Sending AOL and Microsoft the 227 KB text
file error report results in no action, like they are not interested. The
details (e.g. checksum, software version, software vendor, pe_checksum ...
etc.) in the error report don’t mean much to me as I am not a programmer. I
have some of the error reports saved on disc and could email them to anyone
interested. What to do next?

PSRumbagh wrote:

> About 50% of my boot-ups produce the error message that AOL 9.1 has
> encountered a problem and needs to close down, send or don?t send error
> report. The detailed Error message text file that is generated is very
> large
> and contains about 227 KB. All .exe and .dll files mentioned in the
> report
> reference AOL as the program's vendor. I can?t tell if AOL has really
> closed down but it comes up within 1 or 2 seconds (normal speed) when I
> click
> on the AOL Icon. I am using WinXP home edition with SP3 on a Compaq
> Presario V2000 laptop.
>
> Contacting AOL many times results in no answer except their standard
> canned
> answer: uninstall their software (AOL 9.1) and reinstall it. This action
> does nothing to solve the problem. Sending AOL and Microsoft the 227 KB
> text
> file error report results in no action, like they are not interested. The
> details (e.g. checksum, software version, software vendor, pe_checksum ...
> etc.) in the error report don?t mean much to me as I am not a programmer.
> I
> have some of the error reports saved on disc and could email them to
> anyone
> interested. What to do next?

Uninstall AOL and leave it uninstalled. Make sure the uninstall also removes
all the AOL services, too. Run>services.msc [OK] to be sure. It is
unnecessary to use AOL software - which has *always* been buggy - to access
AOL mail. Just open a regular browser, go to www.aol.com, and sign in.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ